Mercedes-Benz of Shrewsbury
4.7/5
4.7 /5
1,926 Verified Reviews
Vanguard Way, Battlefield Enterprise Park, Shrewsbury, Shrewsbury, SY1 3TG, GB
01743 441191
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,926 Verified Reviews
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5.0/5
5.0 /5
Great service
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5.0/5
5.0 /5
The staff at the front desk were lovely. Very polite and helpful. The staff in the parts department were very good and explained things clearly and also had a lovely approach to customers. Very impressed all round
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4.0/5
4.0 /5
The online booking process was straightforward, but it was clearly a centralised system from M-B UK, that didn't communicate with the retailer. My booking was confirmed by email and phone call. However, I then received a call from Mercedes Shrewsbury stating they did not have space on the day I had a confirmed booking. This was overcome. The communication from the service department was excellent at all stages. However, on collecting my car the contents of the central storage under the armrest, had been completely moved around and frankly were in a complete mess. I can think of no reason why any technician would have need to look into this area. The stowage compartment under the drivers seat had received the same treatment, and the contents had clearly been "gone through". So much so that the torch from this stowage area was found in the rear off side passenger footwell. I would welcome an investigation and explanation.
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5.0/5
5.0 /5
Easy to book. Excellent service.
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5.0/5
5.0 /5
The service I continue expect from You
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4.0/5
4.0 /5
Having a service plan i would of liked to have been able to have the car collected/returned or a courtesy car but those options were'nt available on that day so i had to book a day off work and arrange for somwone to collect and drop me off at the showroom
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5.0/5
5.0 /5
Very good
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5.0/5
5.0 /5
Very good experience overall, and thanks to Nick jones for his expertise and his help, only thing I have to say is if I say I don’t want gap insurance or any other product , I don’t expect to be asked twice again! I buy a car every year to two years so I know what I want!.
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5.0/5
5.0 /5
The whole process of purchasing my wife’s E400 4 magic was very impressive. A big thank you to Laura on reception. Richard Bennet in service and especially Stephen Bennet in sales. The vehicle was immaculate on collection. Very impressed indeed. Paul B.
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5.0/5
5.0 /5
A excellent service and mot experience,dealership gave my car a priority and to finish off my good experience they did a complimentary interior and exterior fantastic clean,thanks