Adrian was very knowledgeable and answered all questions well. He went out of his way to help me and even put a bow on the car as he thought it was a present for my wife - lovely touch!

My visit was at the dealership was as expected, very professional. thank you.

Louis Gale was a brilliant person to deal with, very polite nothing was too much trouble.He went through everything with us, no pressure sales, fantastic!!!Over all this was the best car purchase i have ever made and that was down to Louis.regards Ivan Overton

Nick Jones was amazing. He was so friendly, helpful and professional . He emailed and telephoned us regularly to make the whole experience easy and smooth. Outstanding customer service.

Friendly and professional staff. No too much trouble, all my questions answered quickly and with a great depth of knowledge.

Always excellent service from Mercedes Benz Shrewsbury.

I had been waiting for a part for my car...an overhead panel which affected my alarm for nearly 3 months. I was unable to have the car fully locked and obviously alarmed for this long period of time. I asked if I was able to have a courtesy car for this period as I was very concerned about theft but was told you couldn’t help as no vehicles available.I was quite disappointed that this wasn’t available in these circumstances as when you are unable to lock your vehicle if you go somewhere is quite a concern.We are looking a changing the current vehicle but are thinking twice about buying a Mercedes due to this lack of service.I totally understand you can’t provide courtesy cars to everyone but in this instance I do find it not very ‘customer friendly’.I can’t thank the staff enough though as very helpful & friendly.

Very professional.

No

Richard was as helpful as he always is when my car comes to you. He is a real asset to your company.