Liam was very relaxed and welcoming in his style and allowed me to browse with no pressure

Test drive arranged. Arrived at dealership early. Checked in with Reception, told to have a seat and a drink. I waited 40 minutes then left.

Excellent sales man

Requested extended test drive as per the email and did not receive anything such an offer of such a service

Very difficult to get a price on my car offered 6k when we buy any car was 7.5k, went to look at car at 4pm as agreed car was not there

Good sales assistant

The dealers arranged for us to view a vehicle from another branch very accommodating

Ed and barrie were great help and the service was very fast and efficient. I hope to be in contact again the future

I recently visited the dealership to enquire about trading in my current vehicle and was disappointed with the experience. My car was valued significantly lower than expected, and the reaction to it felt dismissive. When we asked to speak with management, we could clearly see them discussing the situation through the window instead of coming out to speak with us directly. Although they acknowledged us eventually, it would have been far more professional to address us right away rather than talk about us as if we weren’t there. Additionally, there was no flexibility or willingness to discuss pricing on a new car, which is unusual compared to other dealerships. Overall, the visit made us feel like we weren’t very valued. Even if a deal had eventually been offered, we would not of bought the car based on the experience at the dealership.

I was contacted after requesting a settlement figure and valuation for my EQA purchased in February this year. I explained I was not interested in replacing it with another MB as I was extremely disappointed with the car. There was a complete lack of interest in my situation and no offer of any kind of assistance or support.