The service I received, was poor to say the least, it was a Sunday when I visited the staff were at there desk, however didn't appear interested, I walked up to a sales person, asked if I could test a eqa, he introduced himself to me but not my wife or my daughter which I thought was really unprofessional I sat down explained that I already have a mercedes which I arrived in, the sales person then asked if I had driven a mercedes before! So obviously wasn't listening to what I had just told him, he kept asking what my budget was, i understand that you need to know how much i can afford however, it felt like the salesperson didn't think I could afford a mercedes. So therefore I will not be purchasing from lookers or mercedes I visited Audi and received a far superior customer experience
Verified User
•
Nov 10, 2025
3.0/5
3.0/5
GLC all electric not actually on market yet
Verified User
•
Nov 3, 2025
4.0/5
4.0/5
Still looking for Mercedes A180 diesel AMG Premuim line, low mileage and under £18,000
Verified User
•
Nov 3, 2025
3.0/5
3.0/5
Although still listed on your websites and Autotrader, your car had been sold before I could make an offer
Verified User
•
Oct 29, 2025
5.0/5
5.0/5
Sale man jay was understand for my needs
Verified User
•
Oct 27, 2025
5.0/5
5.0/5
The gentleman in sales dept. was polite, helpful, informative.
Verified User
•
Oct 17, 2025
4.0/5
4.0/5
We were looking for a particular model but were unable to find the one we were after.
Verified User
•
Oct 15, 2025
5.0/5
5.0/5
althou late in the day the rep was very happy to show us the car concerned and answer all questions
Verified User
•
Oct 7, 2025
5.0/5
5.0/5
Great comms, very efficient and knowledgeable
Verified User
•
Sep 25, 2025
5.0/5
5.0/5
Good service, good communication and empathetic to our needs
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
The service I received, was poor to say the least, it was a Sunday when I visited the staff were at there desk, however didn't appear interested, I walked up to a sales person, asked if I could test a eqa, he introduced himself to me but not my wife or my daughter which I thought was really unprofessional I sat down explained that I already have a mercedes which I arrived in, the sales person then asked if I had driven a mercedes before! So obviously wasn't listening to what I had just told him, he kept asking what my budget was, i understand that you need to know how much i can afford however, it felt like the salesperson didn't think I could afford a mercedes. So therefore I will not be purchasing from lookers or mercedes I visited Audi and received a far superior customer experience
Verified User
•
Nov 10, 2025
3.0/5
3.0/5
GLC all electric not actually on market yet
Verified User
•
Nov 3, 2025
4.0/5
4.0/5
Still looking for Mercedes A180 diesel AMG Premuim line, low mileage and under £18,000
Verified User
•
Nov 3, 2025
3.0/5
3.0/5
Although still listed on your websites and Autotrader, your car had been sold before I could make an offer
Verified User
•
Oct 29, 2025
5.0/5
5.0/5
Sale man jay was understand for my needs
Verified User
•
Oct 27, 2025
5.0/5
5.0/5
The gentleman in sales dept. was polite, helpful, informative.
Verified User
•
Oct 17, 2025
4.0/5
4.0/5
We were looking for a particular model but were unable to find the one we were after.
Verified User
•
Oct 15, 2025
5.0/5
5.0/5
althou late in the day the rep was very happy to show us the car concerned and answer all questions
Verified User
•
Oct 7, 2025
5.0/5
5.0/5
Great comms, very efficient and knowledgeable
Verified User
•
Sep 25, 2025
5.0/5
5.0/5
Good service, good communication and empathetic to our needs