From the time of first entering your showroom I was impressed by your sales approach. Harry Shaw was helpful but unobtrusive so we felt no pressure. He calmly provided all the information we needed and couldn't have been more helpful; the sort of salesmanship that draws you in rather than pressurises.We clearly liked the vehicle and we're impressed with the scales package having previously though M-B were overly expensive.The whole sales process was very easy and a smooth transaction. Harry put me on the phone to discuss M-B insurance details directly which was great. I have just taken up the competitive insurance offer.Handover was efficient and easy.All in all an impressive M-B performance largely due to the way Harry Shaw handled everything.Well done M-B.Kind regardsRick

Requested extended test drive as per the email and did not receive anything such an offer of such a service

Very difficult to get a price on my car offered 6k when we buy any car was 7.5k, went to look at car at 4pm as agreed car was not there

Fine as usual

Invoice and New Service Plan incorectly issued. Wrong car details (VIN) inserted into a system therefore l received documents of the health check of another car. I spoke to Joanna about this on the 22nd of November-No correction. On the 28th of November l spoke to Wasley-No correction either. No feedback. Nothing!

I purchased a used approved car from the Shrewsbury dealership in October. The experience was great aside from the fact I was told the car was ready and prepared for collection when in fact it wasn’t as it was dirty inside and out. They attempted to clean it and as goodwill offered me a couple of items free the retail shop. The people I dealt with were very good and pleasant. However, I have asked the dealership on a number of occasions to please provide me with service history report and the health check which has the green, amber and red indications on it. I have had Mercedes cars in the past from other dealerships and they have always provided me with this but this dealership keep saying they will send it and never do. This is really frustrating me as I should be able to have these documents for my own peace of mind and just because it’s something I like to keep an eye on year on year. As my car is a 73 plate it will only have had two services with two health checks so it is not something which should be difficult. When I called the dealership again a couple of days ago, the person who I spoke with (Liam I think) asked me why I wanted these documents. For someone that’s paid in full for a car two months ago I shouldn’t be asked why I should be apologised to for still not reviving anything and then have it sent straight to me. But still nothing has come through to my email. Could someone PLEASE send me by email the last two service reports and health checks as soon as possible.

Good sales assistant

I would like to raise a complaint regarding an ongoing oil issue with my Mercedes.> After owning a Mercedes for the previous 3 years in November 2024 I bought a brand new vehicle from your Shrewsbury sales centre. Since owning the car I have had to return the vehicle at least 5 times to have the engine oil topped up as a warning message kept on saying add 1 litre of oil. The vehicle was returned to the service dept eventually for investigation but I was told there were no leaks and the oil consumption was within the expected range. Since then the warning message has appeared again 3 more times and been brought in again to be topped up.> My mother was recently taken seriously ill and I have had to make several journeys to visit her in Wales. I have had to add yet another 1.5 litres of oil during those journeys due to oil management light coming on again. This only adding to my already stressful and anxious period. In my estimation this car has had to be topped up with at least 5 litres of oil.> After speaking with an independent mechanic I have been told this is unacceptable for a new vehicle and there must be an internal engine issue.> My car has now gone in for its first service and I have been told that things should improve after this. However i was told it is just ‘one of those cars ‘ by the service manager .> I have not bought a brand new car from a prestigious retailer to be told it is just one of those cars !!> To add to the issues I have been given a courtesy car while mine is being serviced that had only 40 miles of fuel in it !!!> My experience of purchasing a brand new vehicle from you, a well recognised vehicle manufacturer with a quality reputation, should have been an exciting and pleasurable one but instead I have had nothing but problems causing unwanted stress and inconvenience which is totally unacceptable.> I hope that after the service, as suggested, things do improve but if not I will be wanting to replace this car as I have given it 12 months since purchase to be sorted out.> I anticipate a swift and thorough response to my complaint and look forward to receiving your thoughts and solution

The dealers arranged for us to view a vehicle from another branch very accommodating

Ed and barrie were great help and the service was very fast and efficient. I hope to be in contact again the future