Excellent sales man

customer is chasing the refund of the deposit for the car they purchased but then backed out of the sale, been sending emails and finally got a hold of the sales guy and they have said they have not received any correspondence regarding this. escalated this to head of sales but they have advised them of a refund but never have received any refund.normally have a fantastic service with them but this time with the sale and communication this time has been unprofessional to say the least5 weeks today they should have received the refund as told by dealership but still nothing or no contact

Very good

From the time of first entering your showroom I was impressed by your sales approach. Harry Shaw was helpful but unobtrusive so we felt no pressure. He calmly provided all the information we needed and couldn't have been more helpful; the sort of salesmanship that draws you in rather than pressurises.We clearly liked the vehicle and we're impressed with the scales package having previously though M-B were overly expensive.The whole sales process was very easy and a smooth transaction. Harry put me on the phone to discuss M-B insurance details directly which was great. I have just taken up the competitive insurance offer.Handover was efficient and easy.All in all an impressive M-B performance largely due to the way Harry Shaw handled everything.Well done M-B.Kind regardsRick

Requested extended test drive as per the email and did not receive anything such an offer of such a service

Very difficult to get a price on my car offered 6k when we buy any car was 7.5k, went to look at car at 4pm as agreed car was not there

Fine as usual

Invoice and New Service Plan incorectly issued. Wrong car details (VIN) inserted into a system therefore l received documents of the health check of another car. I spoke to Joanna about this on the 22nd of November-No correction. On the 28th of November l spoke to Wasley-No correction either. No feedback. Nothing!

I purchased a used approved car from the Shrewsbury dealership in October. The experience was great aside from the fact I was told the car was ready and prepared for collection when in fact it wasn’t as it was dirty inside and out. They attempted to clean it and as goodwill offered me a couple of items free the retail shop. The people I dealt with were very good and pleasant. However, I have asked the dealership on a number of occasions to please provide me with service history report and the health check which has the green, amber and red indications on it. I have had Mercedes cars in the past from other dealerships and they have always provided me with this but this dealership keep saying they will send it and never do. This is really frustrating me as I should be able to have these documents for my own peace of mind and just because it’s something I like to keep an eye on year on year. As my car is a 73 plate it will only have had two services with two health checks so it is not something which should be difficult. When I called the dealership again a couple of days ago, the person who I spoke with (Liam I think) asked me why I wanted these documents. For someone that’s paid in full for a car two months ago I shouldn’t be asked why I should be apologised to for still not reviving anything and then have it sent straight to me. But still nothing has come through to my email. Could someone PLEASE send me by email the last two service reports and health checks as soon as possible.

Good sales assistant