I would like to raise a complaint regarding an ongoing oil issue with my Mercedes.> After owning a Mercedes for the previous 3 years in November 2024 I bought a brand new vehicle from your Shrewsbury sales centre. Since owning the car I have had to return the vehicle at least 5 times to have the engine oil topped up as a warning message kept on saying add 1 litre of oil. The vehicle was returned to the service dept eventually for investigation but I was told there were no leaks and the oil consumption was within the expected range. Since then the warning message has appeared again 3 more times and been brought in again to be topped up.> My mother was recently taken seriously ill and I have had to make several journeys to visit her in Wales. I have had to add yet another 1.5 litres of oil during those journeys due to oil management light coming on again. This only adding to my already stressful and anxious period. In my estimation this car has had to be topped up with at least 5 litres of oil.> After speaking with an independent mechanic I have been told this is unacceptable for a new vehicle and there must be an internal engine issue.> My car has now gone in for its first service and I have been told that things should improve after this. However i was told it is just ‘one of those cars ‘ by the service manager .> I have not bought a brand new car from a prestigious retailer to be told it is just one of those cars !!> To add to the issues I have been given a courtesy car while mine is being serviced that had only 40 miles of fuel in it !!!> My experience of purchasing a brand new vehicle from you, a well recognised vehicle manufacturer with a quality reputation, should have been an exciting and pleasurable one but instead I have had nothing but problems causing unwanted stress and inconvenience which is totally unacceptable.> I hope that after the service, as suggested, things do improve but if not I will be wanting to replace this car as I have given it 12 months since purchase to be sorted out.> I anticipate a swift and thorough response to my complaint and look forward to receiving your thoughts and solution

The dealers arranged for us to view a vehicle from another branch very accommodating

Ed and barrie were great help and the service was very fast and efficient. I hope to be in contact again the future

I recently visited the dealership to enquire about trading in my current vehicle and was disappointed with the experience. My car was valued significantly lower than expected, and the reaction to it felt dismissive.When we asked to speak with management, we could clearly see them discussing the situation through the window instead of coming out to speak with us directly. Although they acknowledged us eventually, it would have been far more professional to address us right away rather than talk about us as if we weren’t there.Additionally, there was no flexibility or willingness to discuss pricing on a new car, which is unusual compared to other dealerships. Overall, the visit made us feel like we weren’t very valued. Even if a deal had eventually been offered, we would not of bought the car based on the experience at the dealership.

I was contacted after requesting a settlement figure and valuation for my EQA purchased in February this year. I explained I was not interested in replacing it with another MB as I was extremely disappointed with the car. There was a complete lack of interest in my situation and no offer of any kind of assistance or support.

The service I received, was poor to say the least, it was a Sunday when I visited the staff were at there desk, however didn't appear interested, I walked up to a sales person, asked if I could test a eqa, he introduced himself to me but not my wife or my daughter which I thought was really unprofessional I sat down explained that I already have a mercedes which I arrived in, the sales person then asked if I had driven a mercedes before! So obviously wasn't listening to what I had just told him, he kept asking what my budget was, i understand that you need to know how much i can afford however, it felt like the salesperson didn't think I could afford a mercedes. So therefore I will not be purchasing from lookers or mercedes I visited Audi and received a far superior customer experience

GLC all electric not actually on market yet

I am writing regarding the service my car received yesterday. After returning home, I noticed that the rear bumper tow cover on my vehicle is missing. It was present before the service, so I believe it may have been removed or fallen off during the inspection.Could you please help me check whether the tow cover was removed during the service or if it may have been left at the workshop?Thank you in advance for your assistance. I look forward to your reply.

captured on behalf of customer by QA team - customer has had issues since taking ownership of the vehicle. Vehicle arrived with slow puncture, customer is being passed between Shrewsbury and Staffordshire Mercedes with no resolution as yet. Feels that the communication about this has been poor.

Yes I'm verry happy with my car .i would like to thank everybody at mercedes garage in Shrewsbury. For they're help and there service they gave me .verry plesent people to deal withOn Mon, 3 Nov 2025, 12:03 Mercedes-Benz of Shrewsbury