Dear HarryI am following up on the urgent safety concern I reported on 8th October regarding unexpected braking and acceleration issues in my Mercedes. As of close of business today (10th October), I have not received a response from you or your colleagues.Given the serious nature of these incidents and the potential risk to myself and other road users, I must stress the need for immediate attention. Please confirm receipt of my original message and advise on the next steps. I wished to copy the Dealer Principal into this email but cannot find an address so have copied in the vehicle complaints email.If I do not receive a response within 24 hours, I will escalate this matter to Mercedes-Benz UK.I appreciate your urgent attention.Kind regards, JaneJane DeakinOperations DirectorCurtain Expert LimitedT:E:W: 01902 408060jane@curtainexpert.co.ukcurtainexpert.co.ukUnit 6, Meadwood Industrial EstateBath Street, Bilston, West MidlandsWV14 0STThe information contained within this e-mail and any attachments is the property of Curtain Expert Ltd. It is confidential, maybe legally privileged, protected by copyright and is intended for the addressee only. If you are not the intended recipient you must not disclose, copy or distribute the information contained within. Please notify us by telephone immediately on +44 (0)1902 408060 if calling from outside the UK. Alternatively return it to us by e-mail quoting the name of the sender and the addressee. Please delete it from your system. Please note that Curtain Expert Ltd does not, to the extent permitted by law, accept any liability (whether in contract negligence or otherwise) for viruses, and it is your responsibility to scan attachments (if any). Registered No. 06658505.From: Jane DeakinSent: 08 October 2025 10:40To: Harry ShawCc: Edwyn Storrie; Josh RossiSubject: Urgent Safety Concern – Unexpected Braking and Acceleration IncidentImportance: HighHi HarryI hope you’re well. I’m contacting you regarding two serious safety concerns I experienced while driving my Mercedes this morning.While overtaking a lorry on a dual carriageway, the car suddenly performed an emergency brake for no apparent reason. The brake pedal pulsed rapidly underfoot as though the emergency braking system had been activated, despite there being no obstacle or hazard. The car system controlling the braking left me at risk of the car behind running into me.While travelling along the M54 and onto the M6, I experienced another issue. With the adaptive cruise control active and set to 60mph, the car suddenly accelerated towards 80mph within a speed check zone. I had to brake firmly to regain control. I’ve attached a photo showing the car displaying 80mph while the system was engaged. This issue has occurred previously, which I reported, and had hoped it would have been resolved during the recent software checks carried out while the car was with you last week. Please can you confirm which software version is currently installed and whether any updates or recalls apply.Both incidents were extremely concerning. The car’s autonomous systems appear to have malfunctioned, which poses a potential danger to myself and others.Your support in logging the issues as an urgent safety matter, and advise of a course of action, would be most appreciated.Kind regards, Jane

Everything satisfactory - would like to thank in particular the chap who kindly went through our phone and app connections for us

Great comms, very efficient and knowledgeable

Good evening,I had initially tried to send this email to the refunds email but It could not send.I’m just going to breakdown the timeline of events where I am currently awaiting a large refund from last month.On the 12th September last month I had gone to Mercedes Benz Shrewsbury to look at purchasing a new car. I had chosen to finance a used Mercedes EQC that day with one of the Sales Executives.I was asked to place a £500 deposit on the car which I paid on the card reader and still have the receipt.After waiting for a response on the finance arrangements I decided to withdraw my application and choose a different car. On the 23rd of September I notified the Sales Executive on a call after explaining I was not comfortable with the large monthly payments.I then requested for the refund to be processed for the deposit over the same call.On the 27th of September I then returned a call to the Sales Executive Jesse. I had been in contact with querying possible other alternative vehicles to discuss. He had mentioned on the call he had processed the deposit refund for the Mercedes EQC earlier that week and I should expect the funds to land in my account soon.It is now the 6th October and I still have not seen this refund arrive on my banking app.I paid that deposit in good faith being assured it was fully refundable. It will be two weeks tomorrow where I haven’t seen any funds arrive. I would be obliged if you could update me when I can expect to receive the refund at your earliest opportunity.Kind regardsJack

For the 3rd time in a few days, I am truly appalled by the standards of service, repair, and misrepresentation by this service/repair department. Lookers Mercedes Benz of Shrewsbury I have today (Saturday 13th September) paid a bill of over £1550 on the assertion by their employees that the repair required in my vehicle has finally been identified and completed. This is entirely untrue and for the second time I have driven my car only to the exit from their premises only to hear that the problem has not been resolved. A simple, easy, and swift road test by me determined that the problem had not been solved. Therefore, for the 2nd time the staff have been guilty of misrepresentation or are fundamentally incompetent and incapable of undertaking a brief road test to determine the true state of affairs. This is absolutely the worst service I have ever experienced in 50 years of driving. That the repair has not been completed satisfactorily is frustrating. To assert on 2 x separate occasions (and charging me on both occasions) that the problem has been solved is incompetent at best and lying at worst. I am extremely angry that they have twice taken monies from me under false pretences and I will not rest until this situation is resolved entirely to my satisfaction.

I like the company

Good service, good communication and empathetic to our needs

The sales person was patient and took time explain the various purchase optios

The sales person was very knowledgeable. He acted in a very professional way and treated us with courtesy. The showroom was well laid out. Overall, we were very impressed with the dealership. The only area where we think you could improve is the information you require in order to give a part exchange valuation. You don't need to ask irrelevant questions to get a valuation such as how would we finance the car? do you understand PCP? It look more time to get a part exchange quote than it did to look at the car we were interested in.

I am very pleased with my purchase and Ethan was excellent, answering my myriad of questions