Great service sorted out issue the next day

I bought a car from your Stafford dealership on 02/01/2026. After around a week of ownership I discovered that the car had an active safety recall on it. I have contacted the dealership about rejecting the car for a full refund as I feel let down and disappointed at being sold a relatively expensive car that has an active and potentially serious safety issue with it. The general manager of the dealership has contacted me to say I cannot reject the car and you will therefore not refund me, as a recall relating to a software update does not qualify for rejecting the car. I disagree and I am therefore contacting you to find out your position on this. I have contacted citizens advice / trading standards and they have informed me I am within my rights to reject the car for a full refund. The recall is a software update, but one that relates to a safety issue and therefore, in my opinion, is a recall that could potentially have serious consequences had it gone un-noticed by myself. As the recall wouldn't have been picked up until at least the next MOT, I could have been driving around for 12 months putting myself, passengers and other road users at risk. There is also a question about whether my insurance would have been valid should I have had an accident.It is my understanding that it is illegal for a motor dealer in the UK to sell a car with an active safety recall on it. How this has happened when the car was MOT'd and serviced prior to collection I don't know, but it has left me with no confidence in the dealership and therefore the car itself. If a Mercedes dealership cannot identify a known recall on its own car before selling it, how good was the work undertaken on the service? Under the Consumer Rights Act 2015 I should be able to reject the vehicle for a full refund as I had owned it for less than 30 days and it had been sold in an unroadworthy state as the fault/recall was there at the point of sale. I have received little in the way of a sincere apology, just a couple of emails that are at best, arrogant, dismissive, patronising and condescending.I previously emailed the lookers complaints department on 21/01/2026 but have had nothing back other than the generic automated email response saying you will be in touch within 14 days. Obviously you haven't been. As the dealership have now given their final response on the matter I have escalated the complaint to the Motor Ombudsman. However, I am trying one last time to reach out to yourselves in the hope this can be resolved in a more timely manner.Could you let me know your stance on this at your earliest opportunity please?

After 3days the weather has improved sufficiently to enable me to check the new tyres.... see imagethe image will not transfer over to Reps

Sales person give me the impression on the phone that he wasn't interested ,and as it transpired I wasn't far wrong as he never sent a video of the car I was interested in.

Josh was very helpful

It's a shame, but not surprising, that I wasn't warned about the inherent fault in CLA's tyre wear ( two new front tyres needed after 5,400 miles on a brand new CLA 35 AMG) after 2years 3months)

Having only had the vehicle for a very short time, I have had an issue with my sat nav from the beginning, this is the third visit to the garage and still not resolved, Becky has looked after me, but lt is not due to go in until March 3rdIt's very disappointing that it's gone on so longIt is a fault that is known about it, yet not urgent to fix , l rely on the sat nav for workPretty frustrating!!!

Excellent ! Service was completed 3 hours before the expected time . Many thanks P Megarity

cust purchased the vehicle and had a months free trial digital key handover. So one of the keys was deactivated how the keys have now lost its memory and is needing a new key. Took in for annual service and the dept couldnt help and thought it should be reactivated through the app. Now further investigation has been carried out. Cust was advised he should have a new key FOC under the warranty.

Thank you for textWhen we arrived on the day of pick up was hard to find any staff members in show room for sometime. When staff were found they were friendly Looked over the car and was disappointed to find many chips on body work. At which point Josh (sales person) then proceeded to repair those chips. Was disappointed especially as it's a main dealer that this was over looked and not prepped adequately.I have dealt with many dealerships of many brands and not something I would expect from mercedes main dealer.