After 3days the weather has improved sufficiently to enable me to check the new tyres.... see imagethe image will not transfer over to Reps

Sales person give me the impression on the phone that he wasn't interested ,and as it transpired I wasn't far wrong as he never sent a video of the car I was interested in.

Josh was very helpful

It's a shame, but not surprising, that I wasn't warned about the inherent fault in CLA's tyre wear ( two new front tyres needed after 5,400 miles on a brand new CLA 35 AMG) after 2years 3months)

Having only had the vehicle for a very short time, I have had an issue with my sat nav from the beginning, this is the third visit to the garage and still not resolved, Becky has looked after me, but lt is not due to go in until March 3rdIt's very disappointing that it's gone on so longIt is a fault that is known about it, yet not urgent to fix , l rely on the sat nav for workPretty frustrating!!!

Excellent ! Service was completed 3 hours before the expected time . Many thanks P Megarity

cust purchased the vehicle and had a months free trial digital key handover. So one of the keys was deactivated how the keys have now lost its memory and is needing a new key. Took in for annual service and the dept couldnt help and thought it should be reactivated through the app. Now further investigation has been carried out. Cust was advised he should have a new key FOC under the warranty.

Thank you for textWhen we arrived on the day of pick up was hard to find any staff members in show room for sometime. When staff were found they were friendly Looked over the car and was disappointed to find many chips on body work. At which point Josh (sales person) then proceeded to repair those chips. Was disappointed especially as it's a main dealer that this was over looked and not prepped adequately.I have dealt with many dealerships of many brands and not something I would expect from mercedes main dealer.

Following some starting issues I took my car M55 BPP to an independent Mercedes mechanic who put on the star diagnosis system.To cut a long story short, couldn’t find issue as Crankcase sensor was ticked ok, he said it may be a key or key reading issue…anyway there was a fault on the electrical system so he said change the battery and alternator voltage regulator which I could only change the batteryCar continued to fault so rang Lookers Stafford and booked in, had the service lady ring and said it was the crank case sensor and agreed to changeCollected the car today and within meters the engine check light came on and the BAS ESP so rang, they said these items were at fault when the car was taken yesterday which I knew, I just thought for having a diagnostic check anyway to determine the root cause that these would have been cleared but apparently not, I need to find another £200 plus pounds for another diagnostic check.When told my car was ready not once was I informed that these errors remained and further investigation would be needed, you have just had the car in for a diagnostic check so again assumed that everything was ok following the main problem being rectified

Dear Lookers,I bought a car from your Stafford dealership approximately 3 weeks ago. After around a week of ownership I discovered that the car had an active recall on it from Mercedes. I have contacted the dealership about rejecting the car for a full refund as I feel let down and disappointed at being sold a relatively expensive car that has an active and potentially serious safety issue with it.The general manager of the dealership has contacted me to say I cannot reject the car and you will therefore not refund me, as a recall relating to a software update does not qualify for rejecting the car. I disagree and I am therefore contacting you to find out your position on this. I have also contacted Mercedes UK to get their opinion and shall be contacting Trading Standards and the DVSA for their views also. The recall is a software update, but one that relates to a safety issue and therefore, in my opinion, is a recall that could potentially have serious consequences had it gone un-noticed by myself.It is my understanding that it is illegal for a motor dealer in the UK to sell a car with an active recall on it. How this has happened when the car was MOT'd and serviced prior to collection I don't know, but it has left me with no confidence in the dealership and therefore the car itself. If a Mercedes dealership cannot rectify a known recall on its own car before selling it, how good was the work undertaken on the service? Under the Consumer Rights Act I am able to reject the vehicle as I have owned it for less than 30 days and it has been sold in an unroadworthy state as the fault/recall was there at the point of sale.Could you let me know your views on this at your earliest opportunity please?Regards,Andrew Gange