The sale rep (Steve Wooley) was excellent. From first contact on a phone call to placing the order for the car.

Hi SteveJust wondered if there is any news re the car? I was also curious as to why I received the email below.Best regardsChristine

I have a service plan which includes MOT but on 2nd December Mercedes Stafford had to abort my test due to an emissions equipment fault. No other local Mercedes garage could help and so I had to urgently arrange another MOT test at a local garage, As pay for my MOT with the service plan and to compensate me for my stress and time (sat for 2 hours on 2.12.25 in Mercedes Stafford) it was agreed by the Service Manager that the MOT cost of £54.85 would be paid by Mercedes Stafford on receipt of VAT invoice. I dropped off this receipt and my bank transfer details on 6.12.25 to the showroom. For the past fortnight I have left 3 phone messages and 2 emails to chase this payment but have had absolutely no response. I am therefore escalating this matter in line with your complaints procedure.

Staff were incredibly helpful with every request

Sales person very good

Just great communication, made so welcome and Steve was just so professional…What a great team, nothing to much.

No sales pressure but always there to help

Excellent knowledge and professional service

Excellent customer care, received by Sales staff in very professional manner.It was a Sunday afternoon, and the staff were most affable, and accommodating.

FAO: Mercedes-Benz UK LtdCustomer Services DepartmentTo Whom It May Concern,RE: Formal Complaint – Stafford Mercedes-Benz BranchI am writing to formally raise a complaint regarding my visit to the Stafford Mercedes-Benz branch on Friday 19 December 2025 at approximately 13:30.This was my first ever visit to the Stafford showroom. I had recently purchased a second-hand Mercedes C-Class privately for just over £22,000 and identified that the Mercedes me app remained registered to the previous owner. Online guidance indicated that this matter could be resolved by attending a Mercedes-Benz dealership in person.In addition to requesting assistance with the Mercedes me registration, I also intended to enquire about a three-year service package and the potential purchase of a Mercedes A-Class for my Wife.After entering the showroom, I proceeded to reception and requested assistance. The receptionist advised she would arrange for a colleague to help and returned shortly with a member of staff who as he approached was laughing and joking with the female receptionist and had for some reason his arm around her shoulders!?I presented the following documentation:• UK Passport• Driving Licence photograph on iPhone (both sides)• Vehicle V5• Household utility billI also indicated the vehicle parked directly outside the showroom. I explained that I was unable to locate my physical driving licence at that time but had clear photographs of both sides available on my phone. The photograph corresponded with the passport, address details, and included my driving licence number, which is verifiable via the DVLA online checking service.The member of staff advised that assistance could not be provided without a physical driving licence and declined to proceed further. No alternative options, explanations of policy, or guidance on next steps were offered.The member of staff appeared to behave unprofessionally in the presence of the receptionist and, after visually assessing me on more than one occasion, was discourteous and unhelpful in his manner. His conduct did not align with the level of professionalism or customer service I would expect from a Mercedes-Benz representativeAs a result, the Mercedes me registration issue remains unresolved, despite the availability of multiple forms of supporting documentation and the vehicle being present.I appreciate that identity verification procedures must be followed; however, I believe the situation could have been handled more effectively through clearer communication and guidance on acceptable documentation or alternative resolution methods.As this was my first interaction with the Stafford branch and with the Mercedes-Benz brand more broadly, I was disappointed that the matter could not be resolved during the visit. Consequently, I intend to pursue assistance through an alternative Mercedes-Benz dealership.I am submitting this complaint to bring the matter to your attention and to request a review of the customer handling process in this instance, as well as assistance in resolving the outstanding Mercedes me registration.Thank you for your time. I look forward to your response.Yours faithfully,Mr Acaster