Dear Mercedes Customer Service Team,I wanted to start by expressing my sincere appreciation for the excellent service provided by Luke at Stafford Mercedes. He was extremely knowledgeable, helpful, and professional in addressing my concerns, and I was thoroughly impressed by his dedication to dealing with issue on my car.I hope this email finds you well. I'm writing to inform you of an ongoing issue with my Mercedes A35, which was previously subject to a steering wheel column replacement under warranty.I've recently experienced issues with the front tyres skidding/slipping during full turns at slow speeds. Stafford Mercedes has inspected the vehicle and recommended fitting a specific type of tyre to address this issue.I want to formally record this issue with you as advised by Luke before taking the car for tyre replacements particularly as my warranty is set to expire next year. I believe it's essential to highlight that the current tyres, which have only covered 9000 miles, are not performing as expected and they have already reached 3mm depth, this mileage is significantly lower than industry average and I suspect it maybe related to the vehicle’s steering system.I have booked the vehicle into Stafford Tyre Shop for Tuesday the 02.12.2025 to purchase and fit the recommended tyre type which is (Q2353519YPZROXL N/STK PIRELLI PZERO). I request that you make a note of this issue and ask Stafford Mercedes to provide their findings and recommendations regarding this matter for the record.I have attached a short video of noise made by steering on low speed for records.Please find the details,- Name: Mehrdad Jafari- Vehicle Registration: KP23 BLV- Vehicle Model: Mercedes A35Please let me know if you need any more information.Important note: I would be appreciated if you would let me know that if you prefer me to take different action before the 2nd of December.Best Regards,M.Jafari

I pay deposit for a vehicle and they sale the vehicle

raising a complaint on the care that has taken place for my vehicle- PDF file provided following my complaint

Quality of vehicle repair, amongst other issues

I called the Stafford Mercedes branch this morning at 11:16am to book my car in as I am experiencing some issues. I wanted to give some feedback on the gentleman who took the call, I think his name was Callum. He was extremely unhelpful and displayed a very negative attitude, he didn't demonstrate a good customer experience at all. I work within a similar industry and if one if my staff spoke to customers this way, I would want to be made aware, and I would encourage you to listen to the call recording and use this for training purposes.

> Hi ,> On Wednesday 12/11/2025, I contacted them to enquire about a car advertised on Autotrader. I was informed that the car was still available and that a £500 deposit was required to reserve it. I promptly paid the deposit and submitted all the necessary documents for the finance application.>> On Friday 14/11/2025 afternoon, I received an email stating that my application had been rejected and that they would be seeking an alternative lender. However, at 17:25 on the same day, I received another email confirming that the finance had been approved.>> On Saturday, I received yet another email informing me that while the finance had been approved, they were seeking a better offer, without providing details of the current offer.>> I did not receive any further communication until Monday morning, when I was informed via email that the car had been sold.>> How the car could have been sold to another party, given that I had paid a deposit on Wednesday and my finance was approved on Friday 14/11/2025.>> Regards> Adin Truta

I was very pleased with my experience on Friday when my car was given a health check and the problem was dealt with that morning. Well done everyone the coffee was good and thank you Rebecca for explaining what was needed. A good visit, thank youDenise Wootton

Clean and efficient

I brought my Mercedes Marco Polo to Stafford to diagnose and fix a breakdown prior to a camping trip at the end of August. The vehicle was then found to have another fault which prevented my daughter and her partner taking the camper on a pre-booked holiday to France Italy and Switzerland.I complained to Mercedes and not the local Lookers branch, and they have apologised but nor admitted any laibility whcih leads me to bring this matter to your attention. Luke (branch manager) had suggested at the time that Mercedes would not accept liability and mentioned that he would consider making a contribution. But I didn't imagine that the Mercedes brand would dismiss a claim which brings their reputation into disrepute.

Payments return following rejection of the vehicle