Morning James,I have had a customer on the phone about a warranty policy she believes she has been mis-sold. It was put through to me from sales but this is nothing I can deal with unfortunately. She brought the car off Steve Woolley but as he is away is it something you could look into please? Her car is currently in for repair at her local Mercedes dealer and she thought she had a Mercedes approved policy but when she has looked into it she only has an RAC policy. She’s really not happy and wanted a call back as soon as possible as her vehicle is off road.Her name is Miss Issa and her contact number 07950 500001. Vehicle reg WX21YTV.Thanks very much,Michelle

Great experience & very helpful & polite

Good eveningI had my car serviced at Mercedes Stafford on Friday 24th October.My car had service B and had a recall undertaken. I left the premises around 11:00am and proceeded to make my way to work only to find a large noise coming from underneath the car, I pulled over to find something was hanging from underneath the vehicle.I pulled out a very large tool which appeared to look like a crow bar. I returned to Mercedes Stafford to complain and insist the vehicle be checked for damage due to the large noise coming from underneath the vehicle. After a conversation with the Service Manager he agreed to give me the use of a courtesy vehicle while a check was undertaken.I was told (in fact the Service manager confirmed my email) that he would send me confirmation of my complaint and a full assessment of the checks that had been undertaken to ensure there had been no damage to the vehicle due to the car being driven with the tool being left in the vehicle.I am yet to receive such correspondence. It is unacceptable that not only was a tool left in the vehicle but management has failed to respond to me as agreed.Can someone respond to this email with the evidence of the written complaint and a documented review of the checks undertakenkind regardsMs Joanne Codner-Beckett

Very keen to purchase a vehicle from the Dealership.Good experience up to px valuation.Valuation fell well short of other Dealerships including those within the same Group!!!

I would like to compliment the Service Department for providing an outstanding customer experience. My car was in for Service and MOT and the in-dealership customer service and level of communication relating to the work undertaken whilst the car was in, was absolutely great. We dealt with Bec and Luke and we can only say good things.

A first class reaction to our enquiry, from your on site team.

Always good service thankyouLocal garage helps us as we are getting olderWe are in Stafford

First class friendly service

Steve Wooley was great, but I had to use my head and call direct as the call centre I originally spoke to were useless.

Excellent customer service, answered all my queries promptly and with patience. Followed up on my inquiry.