Many thanks for your expert service and care taken on my recent visit to your dealership. My car is now back on form and running beautifully. Thankyou for all the help from the servicing team.
Verified User
•
Sep 26, 2025
Last week I booked on-line a "whilst I waited" MOT at Mecedes Stafford, I use this location for both servicing and MOT. I was subsequently contacted via text and advised that a " wait you whilst MOT" is no longer available at Stafford. This is wholly inconvenient for me and made me question the benefit having a Mercedes Service Plan.Today I contacted Mercedes at Stafford and asked if I could book an MOT and wait, this was met with a positive response. I was somewhat surprised by this, and I and went on to explain the reason for my surprise. The call handler said I'll put you through to bookings where I was astounded to be told that this service was no longer available at Stafford. I explained that I had just spoken to Stafford, and that the service is available. The response was they leave us to say that it's not. What poor service and what an advert for the brand.
Verified User
•
Sep 8, 2025
5.0/5
5.0/5
The communication between my self and Steve was first class
Verified User
•
Sep 7, 2025
5.0/5
5.0/5
Matt always helps whenever I look to change my car
Verified User
•
Aug 26, 2025
5.0/5
5.0/5
Professional, friendly, honest and not pushy
Verified User
•
Jul 24, 2025
5.0/5
5.0/5
Steve handled the enquiry very professionally
Verified User
•
Jul 23, 2025
5.0/5
5.0/5
Oliver was very diligent in providing answers to any of our questions
Verified User
•
Jul 14, 2025
5.0/5
5.0/5
Knowledgeable polite professional staff
Verified User
•
Jul 9, 2025
5.0/5
5.0/5
Fast and professional reply from Matthew Bligh.
Verified User
•
Jul 1, 2025
5.0/5
5.0/5
Helpful nice people and don't push you in to buying a car
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
Many thanks for your expert service and care taken on my recent visit to your dealership. My car is now back on form and running beautifully. Thankyou for all the help from the servicing team.
Verified User
•
Sep 26, 2025
Last week I booked on-line a "whilst I waited" MOT at Mecedes Stafford, I use this location for both servicing and MOT. I was subsequently contacted via text and advised that a " wait you whilst MOT" is no longer available at Stafford. This is wholly inconvenient for me and made me question the benefit having a Mercedes Service Plan.Today I contacted Mercedes at Stafford and asked if I could book an MOT and wait, this was met with a positive response. I was somewhat surprised by this, and I and went on to explain the reason for my surprise. The call handler said I'll put you through to bookings where I was astounded to be told that this service was no longer available at Stafford. I explained that I had just spoken to Stafford, and that the service is available. The response was they leave us to say that it's not. What poor service and what an advert for the brand.
Verified User
•
Sep 8, 2025
5.0/5
5.0/5
The communication between my self and Steve was first class
Verified User
•
Sep 7, 2025
5.0/5
5.0/5
Matt always helps whenever I look to change my car
Verified User
•
Aug 26, 2025
5.0/5
5.0/5
Professional, friendly, honest and not pushy
Verified User
•
Jul 24, 2025
5.0/5
5.0/5
Steve handled the enquiry very professionally
Verified User
•
Jul 23, 2025
5.0/5
5.0/5
Oliver was very diligent in providing answers to any of our questions
Verified User
•
Jul 14, 2025
5.0/5
5.0/5
Knowledgeable polite professional staff
Verified User
•
Jul 9, 2025
5.0/5
5.0/5
Fast and professional reply from Matthew Bligh.
Verified User
•
Jul 1, 2025
5.0/5
5.0/5
Helpful nice people and don't push you in to buying a car