no one seemed to be inerested and not to helpful

The salesman Declan was very helpful he explained everything required He was very curtious.

Absolutely rubbish service so bad we abandoned buying a mercedes and went to audi. Having agreed a price and specified a delivery and signed agreements you could not deliver and had a very much take it or leave it attitude. Staff didn't respond when asked to. Communication not existent. They could not care less if we bought a car or not.

Bombarded with emails all week Undervalued my 2 1/2 year old car Told it wasn’t the right time to swap/ change car Waste of my time! Ripped off and I’ll make it clear to anybody that wants to know

Excellent friendly service from Karen

Extremely efficient & helpful

We had appointment made via email through Sophie Edge for Saturday 6th December, we made a special journey to find that she had over booked herself she was with a customer and had other customers waiting we were told by another member that Sophie was meeting herself coming back today. When Sophie finally came over to us she said she would email over some figures and at least we’d had a free coffee we didn’t complain we left but why didn’t she pass us onto another member of the team ? Sophie wasted our Saturday we were looking forward to seeing what deals were available, we have now been put off from using Mercedes Stoke and took our last week to another dealership for its MOT and we shall take there also for it’s service.

Very professional warm and friendly a pleasure to deal with

Have always had good service from the team at Mercedes Stoke. However, a policy of you not permitting third party finance agreements has meant that the experience this time was disappointing. You lost a sale to Mercedes Stockport as a consequence.

Very friendly and informative customer service team and very easy to use platform software. I would definitely recommend Lookers to other customers looking to buy a vehicle at a good deal.