Very polite staff and quality

No one greeted us I had to stop someone to ask

Paid £250 to reserve a C300e estate on the Friday evening, Saturday morning received a call from saleswoman to take all my details including part exchange to get figures for the car and was told she would get back to me that afternoon with the figures and a personalised video. Heard nothing all of Sunday and Monday morning until I emailed on the Monday afternoon asking for an update to which I was told it was all sent to the wrong email even though I had previous correspondence to the correct email. Tuesday afternoon rolls around and still no email with all the stuff I was waiting on and after emailing again on the Tuesday afternoon the sales manager called me and said the car had been sold 2 WEEKS earlier and the saleswoman was too stressed to call me and let me know that and there was nothing they could do apart from refund me my deposit. He then said he would personally look at all the MB dealerships Lookers have for anything similar and get back to me. It’s has been 2 weeks and I’m still waiting for him to get back to me. A total joke and in my opinion completely unprofessional in multiple regards. Very disappointing.

Pleasant and informative

Friendly, professional and personalised approach from Karen at Mercedes Stoke.

Excellent with their response to my enquiry and the presentation of the information relating to the vehicle in which I was interested.

Sophie was polite professional and had charm. Please to deal with

Efficient

Very professional in every way.

Made to feel welcome and spoken to in a nice manner couldn't fault Declan he was great and nothing was too much trouble ( Mercedes Benz Hanley S-On-Trent.