Hi,You have asked me to write a review. I have waited this long to see if the reason for the visit has been fixed and unfortunately it has not been fixed. You have had the car three times and not been able to fix the problem so if I was to give a review it would be completely negative and I do not think you want that. So I am in contact with the maintenance team and hopefully they can resolve the issue – then I will review the performanceThanksJohn Longbottom

The sales advisor was very helpful and friendly. The choice of cars was also good with reasonable prices and low milage.

Excellent and honest service and everything was on time and lots of help and advice

Reported a knocking noise when reversing within the warranty period. The vehicle went to Ford main dealers on 3 occasion to find the fault. The fault was finally picked up to either drive shafts or gearbox. Mercedes have now told me they will not be approving any works and it’s up to me to claim off my extended warranty. The fault falls within the warranty period by lookers. The insurer will not approve any works. Ford want 2k to replace the drive shafts.

82315233 No response to complaint

Hello,I brought my car into the Stoke garage to have a windscreen wiper motor fixed. The woman on the phone, Neve, told me the car had a safety recall on it. I know that if any work was to be done due to a safety recall it would be covered my Mercedes.When I picked up the car, I was charged for a diagnostic report which did not contain the windscreen wiper motor at all but other elements that needed fixing. I was also not made aware there would be a diagnostic report prior nor that I would have to pay for it.I am unsure as to why I was made to pay this as this is definitely not what I brought the car into the garage for.Can someone assist with this please?My car registration plate is BL63 WXNKind regards,Kalee Myatt

Telephoned back really quick

Couldn’t fault the helpfulness of the staff, going above and beyond in providing great customer service. Unfortunately, the vehicle we were interested in didn’t meet one of our specific requirements.

Helpful and friendly

Excellent experience