Good Morning John,I am disappointed to report to you that the vehicle is not fixed. Both issues remain, especially the wheel vibration. I can only suggest that the car has not been test driven by anyone in your employ prior to handing it back as it is clearly evident to the point that I collected a colleague straight from picking up the car, they commented on the vibration when we got onto the motorway.The car still has issues with losing power / missing when pulling away.I was promised an email from Katie which has not materialised, which, unfortunately is no surprise. I was in the garage for two and a half hours on Monday when it should have been a quick turn around. There is no accountability from any management in this location and as such I will be escalating my concerns and complaint to both Lookers and Mercedes directly (in CC) as I requested management to come and speak with me on Monday but everyone was too busy to look after a customer that has been treated poorly during the short period I have had the car. I have also requested contact from management in writing and was ignored.I am beyond disappointed with the treatment I have received, I may have only bought a cheaper car in comparison to other customers, however consumer protection legislation does not discriminate between a £13k sale vs £130k sale, both have the same rights, the difference is in the attitude of the people providing the service, and on this occasion, it has been nothing short of abysmal.Please provide me with a detailed plan and how you intend to ignore me, sorry I mean remedy the issues with the car. As it stands I am of the mind to reject the vehicle and request a refund as the issue was reported within 5 days of taking delivery. Please also provide me with all invoicing and warranty claim details including dates of submission. I would also like to know who advised Katie that my car was safe to dive with a buckled wheel, why this was not picked up during test drives during the MOT process.I am away until Friday however I expect to see action and appropriate comms prior to me being back in the area. I am not going away and I very aware of my consumer rights so please don't dismiss this as I have been dismissed so far. This email only covers the issues with service however there was issues with settling my finance on the part exchange which will form part of my overall complaint which I will formalise in the coming days.I look forward to your response,RegardsMark Thomas

Both Sophie and Graham were excellent

Good morningThis morning, a major client of Total Motion contacted me to raise concerns regarding poor customer service from a driver based at Mercedes-Benz of Stoke.A Mercedes-Benz GLA (registration DE12 DRE) was booked in for an outstanding recall. Earlier this week, Mercedes-Benz contacted our client to reschedule the booking to 12th January due to the snow, which was accepted without issue.Despite this, a driver arrived on site unexpectedly today and without prior communication. Given that the appointment had been moved specifically due to weather conditions, this was surprising. The feedback received from our client was that the driver was rude to members of their staff and subsequently abandoned his vehicle in a location that could disrupt workflow. He also refused either to move the vehicle himself or to leave the keys so that the client could do so.Admittedly, there was a delay for the driver to leave the site, as the client had to locate the keys and car. This situation could have been prevented had either Total Motion or the client been informed of the change.Total Motion does not expect, nor accept, negative customer service from any manufacturer, regardless of position or circumstance - particularly where key clients are involved.Due to the level of clientele involved, it is in my best interest to ensure this matter reaches the appropriate individual and is addressed promptly.Thank you for taking the time to review this. I look forward to hearing from you.

Great team makes buying a new car easy and a pleasure doing business with you

You were not willing to negotiate. It was a hard sell. Take it or leave it

Excellent service as usual.What I expect from Mercedes.

I'm on a 1600 income pensioner I don't think I will pass PCP.But if you can, then email me. My credit history is good.ThanksRaqibContact me Saturday

Hello,I am contacting you regarding my unused ServiceCare purchased at Lookers Mercedes-Benz Stoke.I have received confirmation from RAC that the plan has not commenced, and therefore the funds are still held by Lookers. As the plan was never activated and no services have been used, I am requesting a full cancellation and refund.Details:• Name: Judeck Jeyakumar• Address: 2 Lively Place• Email: jelka96@live.co.uk• Service Plan / Agreement Number: LOOK1086643• Amount Paid: £1,401• Vehicle Registration (previous): KR72 OBM• Date Purchased: June 2023Since the plan has not started and the vehicle has now been sold, please process the cancellation and arrange a refund to the original payment method as soon as possible.If there are any forms or details required to complete this request, please advise.Thank you, and I look forward to your confirmation.Kind regards,Elka

I’ve made some enquiry by email and I’ve got the same answers by emails asking me more details about my car and not to promote the car what they are selling! And after all the car was already sold ! Anyway …instead of emails …. Much better you guys to call the future customer and not sending emails … not all of them have time to answering at the emails !

Very satisfied with the service provided just a shame Mercedes Benz finance we’re unable to help a missed opportunity in my opinion hats off to Sophie great customer service and a credit to Mercedes stoke