I am writing to raise a formal complaint regarding my experience following the purchase of a Mercedes-Benz A-Class A200 (Registration: BT18 NYD) from your Stoke-on-Trent dealership in March 2025.At the time of purchase, I was provided with a 12-month warranty, and it was agreed that the vehicle would be supplied with a valid MOT. Unfortunately, this MOT was not completed as agreed and I was required to return the vehicle approximately two months later for this to be carried out (this was completed all okay). However, during this period my attempts to obtain clear communication and updates from the dealership were met with poor and inconsistent responses, which was disappointing.While the vehicle was with you for the MOT, I specifically requested that the following issues be investigated:A persistent ticking noise coming from the heating/cooling controls when in use.I was later informed that this had been investigated and that no fault was found. However:The noise is clearly audible and disruptive,It continues to occur during normal use.I was provided with no engineer’s report, diagnostic notes or evidence that a meaningful investigation had taken place. Given the nature of the issue, I do not agree that this has been properly assessed.The second issue was a squeaking noise while driving at all times (specifically slow speeds).This issue was raised with the dealership but received no response and it has significantly worsened over time. The noise is now persistent and concerning from both a comfort and safety perspective.Following these issues, I made multiple attempts to contact the dealership via email (many of which were clearly ignored). I have retained full email correspondence as evidence and can provide this upon request.I want to be clear that I did not expect this level of customer service from a Mercedes-Benz retailer. The lack of communication, failure to properly investigate reported faults and ongoing unresolved issues under warranty have left me extremely dissatisfied.I would like these issues to be resolved once & for all. It would be nice to have a proper diagnostic inspection of both the heating/cooling control noise and the squeaking noise while driving as this is starting to become a real concern.I look forward to your prompt response and a resolution that reflects the standards expected.

I enquired about an AMG E 53, I was promptly contacted about this car and I engaged via email to get the specification, videos. I had a call with the salesman and had to chase multiple times to try and get figures for the car. This went on over 2-3 days. I sent two email replies after a phone call to confirm the term, deposit and mileage but I never received any response to this at all. As such it now looks like the car has sold which is a shame as I was wanting to buy the car but never received any response.Overall I am now looking at another manufacturer as I’m extremely unimpressed by the service.

Waiting for to be spoken toVery bad serviceNo one even bothered to come to reception till 15 mins of arriving job communicationSeen after an hour!!!Put me off even looking at car

The best, polite, friendly and helpful staff, thank you all,

Sophie was very helpful even coming in on her day off to arrange a test drive making everything very easy and pleasant.

Didn’t have the car I was looking for

Under consumer credit act rights how can you not allow finance arranged by clients and insist on the purchaser to go ahead only with your in house finance??? This is very unfair and am not sure whether legal or not but it’s an absolute shame on the company

Disappointing experience,lookers offered a very poor tradeIn price for our BMW. Have explained that if we can move forward on the tradeIn price we would be in a position to do a deal. But nobody seems that interested in selling us a car. No communication for over a week. Will now look elsewhere for a new car

I haven't heard back from you about possible leasing deals.

Karen very helpful