Karen Kelsall was attentive and answered every question I asked in relation to my enquiry about the new E Class Estate I was interested in buying..Her attention to detail was exemplary.First ClassHowever the valuation of my E Class Mercedes trade in was pretty poor!I have ordered the new E Class Mercedes Estate from Stafford which I expect to collect sometime in March

Curtis Evans really helpful and pro active

Car had warning light on Friday afternoon, Kate booked car in for Monday morning diagnosed & parts order for Tuesday. New parts fitted Tuesday & car health checked to reveal front brake pads needed . Only purchased car from Sytner Merc 8 weeks previous. Kate liaised with Sytner Merc to provide evidence this work needed doing asap. Arranged quotes for Sytner Merc & once payment was made promptly fitted new brake pads & car collected Tuesday evening ..Thankyou to Kate & Stoke Technician who highlighted Sytner Merc used approved car shortfalls & saved myself hassle, time & money

Discussed a test drive over the phone, agreed date and time but never received email confirmation confirming test drive

Good service, friendly staff.

We were contacted by your sales team and booked an appointment for 6/12/25 at 11am but the sales person was unable due to ongoing sales with other customers and told us that we had a free coffee and she would give us a call to confirm availability for another appointment. We found it disappointing

Professional and friendly

Very polite staff and quality

No one greeted us I had to stop someone to ask

Paid £250 to reserve a C300e estate on the Friday evening, Saturday morning received a call from saleswoman to take all my details including part exchange to get figures for the car and was told she would get back to me that afternoon with the figures and a personalised video. Heard nothing all of Sunday and Monday morning until I emailed on the Monday afternoon asking for an update to which I was told it was all sent to the wrong email even though I had previous correspondence to the correct email. Tuesday afternoon rolls around and still no email with all the stuff I was waiting on and after emailing again on the Tuesday afternoon the sales manager called me and said the car had been sold 2 WEEKS earlier and the saleswoman was too stressed to call me and let me know that and there was nothing they could do apart from refund me my deposit. He then said he would personally look at all the MB dealerships Lookers have for anything similar and get back to me. It’s has been 2 weeks and I’m still waiting for him to get back to me. A total joke and in my opinion completely unprofessional in multiple regards. Very disappointing.