Excellent service yet again. A great credit to everyone involved at Stoke Mercedes'

Considering no appointment, I was seen very quickly and the car was taken into the workshop and fixed incredibly quickly.

Appointment, customer service and helpfulness were excellent

Prompt efficient service even gave the car a quick wash,

Although we have used various other Mercedes Dealerships when buying our cars, we have always used Mercedes Stoke (in their various guises) for all our services, repairs, MOTs etc and wouldn't consider going to anywhere elseThe service, efficiency and helpfulness is excellent and a credit to Lookers

Team ordered two parts only one arrived so had to take vehicle back a second time. Said it would take 10-15 minutes to fit actually took 45-50 minutes.

Booked was easy, arrival was easy, waiting area was clean and tidy with free wifi that was easy to access and the work was completed quickly. What more could you ask for.

Good customer service although MOT not available because of inserviceability of rolling road.

Brilliant service nothing to much trouble all questions answered

I rated the handover of my new vehicle with 5 stars due to the outstanding quality of the car and the excellence of the handover process. The vehicle was presented in impeccable condition, reflecting the high standards of preparation and attention to detail. The handover was conducted in a professional and thorough manner, ensuring that I was fully informed about all the features and aspects of the car. This level of care and precision made the entire experience very satisfying. The seamless and efficient process, combined with the excellent condition of the vehicle, contributed greatly to my overall positive impression.