Phil the sales manager was brilliant in helping finding the right car for me. Harry was brilliant to with an smooth hand over and turning it round in just over 24hr knowing a was going on holiday on the Saturday. 5 star service at its better. Well done mercedes stoke.

The service was easy to arrange and completed without any fuss or bother. The technician, Nathan took the time to talk through the work done with me. I feel very pleased with the whole process. Thank you.

Zoe was very helpful, a very good video and followed up with me.

Just excellent service from everyone connected with looking after my vehicle.

Harry was knowledgeable and dealt with my enquiries quickly and efficiently. Great customer service.

Nothing to report

The part required is not in stock and apparently that seems to have been a Europe wide issue for a long time. That seems suggestive of a significant number of cars needing the same failed component and yet no statement from MB on that - seems strange to say the leastNothing that Lookers are able to rectify but as the dealership it could reflect on them

Excellent service very friendly and a pleasure to deal with John Hancock

My current vehicle was purchased from yourselves in Stoke, I was considering changing due to the mileage. I have on my vehicle now but after consideration it’s more beneficial for me to hang onto the vehicle for now.Your staff were excellent, and without doubt when I require a change of vehicle, you will be my first port of call

Good service.Nice staff to deal withEric