Mercedes-Benz of Stourbridge
4.8/5
4.8 /5
1,172 Verified Reviews
Saint John's Rd, Stourbridge, DY8 1ET, GB
01384 445800
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,172 Verified Reviews
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4.0/5
4.0 /5
Good service, but let down a little in time it took for the service (A service), 4 hours waiting on site is quite a long time in my opinion. There was no real updates during service to tell me at what stage the service was at. A member of staff informed me repairs were necessary but instead of coming to tell me they rang from the office. Also the cleaning of car was not up to the usual high standards.
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5.0/5
5.0 /5
Very professional
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5.0/5
5.0 /5
Mathew very professional and all paperwork in order and ready to go. He couldn't do more
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4.0/5
4.0 /5
polite and resposive service
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4.0/5
4.0 /5
Told me that squeaking had been resolved by lubricating the gate clips. Still squeaks from rear as rear brake discs are pitted on the inside of both discs
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5.0/5
5.0 /5
Very professional
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5.0/5
5.0 /5
Ricardo was happy to reply to my numerous emails and answer all my questions. The online forms were quite confusing at times but any issues were solved swiftly.
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4.0/5
4.0 /5
Excellent service apart from there were no staff working on the service reception desk when I arrived and I was left waiting for a while before someone came out of he office to serve me.
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5.0/5
5.0 /5
Malcom was great, he was such a nice pleasant guy and was willing to help as much as he could. He would go the extra mile and he is a credit to your team.
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5.0/5
5.0 /5
Great Service with excellent attentive staff