All was the best it could be

Greeting, hand over, clarity of information was excellent and very helpful staff. Work was completed on schedule and all my questions answered.

Prompt service & professional staff/team.

Booker on phone misinformed the length of time needed. If I had know it was an all day thing I’d have opted for courtesy car instead.

Helpful guys on the phone, but cant get hold of the car I want to test drive

although my visit to Stourbridge was for a recall and not as a paying customer etc. I was treated with great kindness and efficiency throughout it was a comfortable stay waiting for the job to be done Thank you Mercedes...

Very helpful and friendly a very professional service

Friendly helpful staff even cleaned my car and replaced battery in my key 🤩

Overall very pleased and accommodating to my needs. Olivia (Liv) got me booked in at short request, well impressed with her. What I was frustrated with are the chips on the front callipers when they changed the discs, I understand that on one of the callipers, it was slightly blistered, but no excuse for the other chips.. maybe the guys need to understand that some of us do look after our cars and little issues like this can lead to unease & confidence in leaving the cars with you, + dirty boot marks on the cream carpet.! Other than that, I’m pleased

Great service as always with helpful, friendly staff.