The unbelievable personal service to ensure our handover was achieved despite some issues with our payment preferences which was contrary to Mercedes system. Both my wife and I were made to feel totally appreciated and special as customers from the first moment your salesman Indi introduced himself right through the whole process to handover, and considering we only visited your Stourbridge showroom to look at vehicles with absolutely no intention of purchasing, our decision to do a deal was 100% down to him going the extra mile with his friendly nature and patience to understand our requirements, and the day we collected the vehicle your Mr Peter Smith from whom we had purchased our first Mercedes in 1989 took the time to come and speak to us was very special and made our whole experience complete.

As promised

Really friendly and checked on me frequently

Joel was very considerate and ensured that the handover took place at a time that was convenient for me even though this meant he had to stay late. I was welcomed and didn’t feel rushed at any time. All paperwork was completed swiftly and explained to me.

Your people all provided helpful and friendly advice.

This was recall and was done well so far as I can tell. The work took a bit longer than forecast but that was not an issue on this occasion.

Thecar was taken in within 2 days of request for health check on glow plugs

Great communications and helpful and cheery staff

Malcolm was particularly helpful

Lucas made everything easy and quick.