Colin, an incredibly rude and unprofessional associate of yours. It was my first time purchasing from yourselves, I had to bring back the car the following day as there was a problem with the reversing camera. I had arranged (with Kore - who is fantastic!!) to bring it in early the following morning and Colin was so unprofessional, rude, dismissive and has really really put me off. I have had another two issues with the car, everybody in there has been delightful and he’s left a really sour experience.

I am writing to raise a formal complaint regarding my Mercedes-Benz EQA AMG, which I purchased from Mercedes-Benz of Stourbridge in March 2025.I have been a loyal customer of your dealership for over five years and previously purchased a Mercedes-Benz A-Class, with which I experienced no issues. Unfortunately, my experience with the EQA has been markedly different and deeply disappointing.Since purchase, the vehicle has suffered from a number of recurring faults, including:A defective heated seat, which required replacement;Ongoing issues with the locking mechanism and lighting in the driver’s side door; andA persistent fault with the charging port, which initially would not close, then shut and now will not open at all, rendering the vehicle unusable as it cannot be chargedIn relation to the charging port issue, I have been informed by your parts/servicing team that I would need to bring the vehicle in for a diagnostic test at a cost of £120, which would not include any repair costs. I find this position unacceptable. I am already aware of the underlying issue, the charging port pin is stuck and will not release and I do not consider it reasonable to incur a diagnostic fee merely for the vehicle to be inspected, particularly given the history of faults and the fact that no remedial work would be included within that cost.These repeated defects have caused significant inconvenience and have fallen well below the standard I expect from both the vehicle and your dealership. Given the nature and frequency of these issues, I have lost confidence in this car.I am currently on a 36-month PCP agreement and would like to explore replacing this vehicle with an alternative, ideally another EQA. However, I want to be clear that I do not consider it acceptable to incur any additional cost as a result of these ongoing faults. I therefore expect any replacement arrangement to be made on terms that maintain my current monthly payment.I would appreciate your urgent attention to this matter and ask that you contact me as soon as possible to discuss a suitable resolution. If necessary, I am prepared to escalate this complaint further.I look forward to your prompt response.

My car has been back to the garage 4 times in 10 months with the same problem and told that the knocking / rattle noise coming from the engine is quite normal we have 3 Mercedes in the family and mine is the only one that knocks I have had a Mercedes technician check my car under the breakdown assist and he road tested the car and said the noise was abnormal and made some checks and statedSuspect high pressure fuel pump or tappet spacer with the intake camshaft. This was sent to Stourbridge and there response wasThe retailer has advised that they received additional information over the weekend, which they feel may cause further confusion. They have confirmed that they do not agree with the RAC’s comments or diagnosis. Mercedes-Benz of Stourbridge has advised that their Master Technician, who has over 20 years’ experience, has carried out extensive testing on your vehicle, including back‑to‑back testing against another vehicle.They have also highlighted that the vehicle used for comparison by the RAC was not fitted with the same engine. In addition, the retailer has provided a technical bulletin issued by Mercedes-Benz, which confirms that the reported noise is considered a normal operating characteristic and that no parts replacement is recommendedMy car has never been open longer than 15 mins at the garage confirmed through my Mercedes me app which gives me information when my car is locked and open and advised they have taken my car for a 15 mins test drive but when picking up my car it has no more miles on it than when I left it with them , I also went out with a technician who confirmed with me while in the car that he did agree with me that he could here the noise and it was something they would have to investigate and after two days I picked my car up and was advised it was normal yet again.

cust paid deposit 12/03/2026 £500.00. He has been chasing the return as didnt go ahead with the purchase. Can this be returned asap

please see attachments for the scanned customer complaint letter

Ordered vehicle part on 7th March. Computer suggested in stock in Germany. It failed to arrive so I made several enquiries and was informed it was on route. It failed to arrive and my enquiries identified the availability was incorrect and it was on back order. All ascertained at my instigation. Refund requested on 23rd March. As of 12th April, despite two enquiries by myself to chase this up and despite promises it was being addressed it has failed to arrive. I understand someone may have been on holiday? If so, that’s hardly a valid excuse. Faulty availability data, no updates provided, inability to resolve issues. Any chance someone could take over from me? On the positive side it was only £45 for windscreen wipers and not thousands of pounds, but it’s the principle.

I am writing to formally raise a serious complaint regarding an issue with a vehicle I purchased from Mercedes Benz of Stourbridge approximately 10 months ago.At the time of purchase, I was provided with a brand new vehicle which was registered under a specific license plate. However, it has recently come to my attention that the physical license plates fitted to my car do not match the registration details held on official records. In other words, I have unknowingly been driving with incorrect plates for the entirety of my ownership.This matter only came to light when police officers attended my home at approximately 2:00am, waking my family to question me about the vehicle. I was informed that the plate displayed on my car had been flagged as potentially cloned and that it needed to be corrected immediately. This was both distressing and alarming.As a result of this error, I have effectively been driving illegally for the past 10 months through no fault of my own. Furthermore, my vehicle insurance policy has been registered under the correct plate, meaning that in the event of an accident or if I had been stopped by the police, my insurance could have been deemed invalid. This could have led to severe legal and financial consequences, including potential penalties or even arrest.I find this situation completely unacceptable, particularly given that it stems from an error made at the point of sale. I entrusted your company to ensure that all aspects of the vehicle handover were accurate and compliant with legal requirements.Given the seriousness of this issue, the distress caused, and the potential risks I have unknowingly been exposed to, I believe it is reasonable to request appropriate compensation. I would also like a full explanation of how this error occurred and what measures will be taken to ensure that similar incidents do not happen in the future.Furthermore, I contacted the dealership regarding the situation and within the same day i was presented with the correct plates and they were fitted onto my vehicle which i appreciated. However, as i arrived at the dealership, I explained my situation to a member of staff and there seemed to be no sense of concern for how serious this situation is/ could have been. They were smiling as i was explaining how the police had came to my door and showed no signs of an apologetic nature which i found to be deeply disturbing, as though this is a common situation.I ask that this matter is treated with urgency and that you respond promptly with a proposed resolution.I look forward to your response.

From: Kerry RogersDate: Fri, 3 Apr 2026, 15:00Subject: 000040776637 agreement numberTo:,good afternoon lee hope all is wellwe have today found that the car tyres are failing, upon further investigation we have found the car to have 2 differing ages of tyres 2015 on the front axle and 2022 on the rear axle, we find this very strange as the car is a 2018 and sold to us with around 8500 miles on the clock, and since purchase we have only done 1200 miles approximately in the 75 days we have owned this vehicle, due to our injuries from our car accident.We have taken the vehicle for inspection at our local tyre specialist and they have advised a new full set is required, cost around £1000, and these winter tyres should be removed and replaced immediately as the car is unsafe to drive. We have already advised A line tyres to proceed whilst the vehicle has been left parked up for anticipated delivery and fitting in the middle of next week.we did not expect after such a short period of time to be in this position, especially with such a critically safe component of the car, you told us this car was perfect as we spoke in detail when purchasing same as this was a key factor in our decision to purchase this vehicle following our head on RTA and the anxiety that has put onto us.we await your immediate response by return on why this has occurred and how you will resolve the same. We also take this opportunity to attach images and video of the tires.Kerry Rogers

Dear Complaints Team,Please find attached a pdf document/letter and images which outlines a formal complaint I am making with regards to paint bubbling on my Mercedes.Yours sincerely,Jane Cowan

I made a complaint on Thursday March12 and was informed that someone would contact me to discuss my dissatisfaction No one has bothered to contact me Am I disappointed YES Am I surprised NO It would appear that no one at Lookers has any interest