I have already logged a complaint but yet again you have failed to reply to me! Why??

purchased a used vehicle last May 2025. Cust traveled from Essex to get the car. When they got the vehicle they didnt notice the silver know on the vent was just placed on there and do'snt work. Gemma said if they took the car back they would cover the cost for the repair. If you went to the local garage and they email her they would confirm they would cover the cost. Diag was carried out as the apple play wouldnt work. information system is broken. Local dealerhship is going to replace it. Now Asif is saying that they will not cover the cost now. Dealership is now not going to cover this as they have listened to the calls.

I bought a c300 d on the 06/01/2026, i have covered 5500 miles in it driven mainly around town with the odd motor way journey. The 2 back tyres are bold the one actually through to the cords i have pictured evidence.The tyres are odd from memory as im not with the car 3 x good year’s and 1 michelin.The one was that worn it was leaking air !!!I expect a car bought from a main dealership to have more tread and not having to replace 2 tyres. I would like to see the approved used report as well please, i highly suspect that they were below what you say you provide.I have tried to reach out to the dealership but they always seem to be in a meeting!! Im wondering if they are having phone issues as they haven’t called me back, they were very keen to talk when I was purchasing a car. The tyres have been replaced at a cost of £350

sold 2 vehicle to them and purchased 1. When cust got to the garage 29.05 would expect to see the vehicle yu were going to buy. Did the paper work and got the vehicle. Cust went for a stroll and someone was working on the vehicle and they were putting a new grill on it. cust picked the vehicle up with an air filter and an oil filter and the cust would get her local dealership to do the spray job. Settled one of the finance but paid to much. the cust is out of pocket. The hole think is a shambles and feel like they have been left out of pocket. cust waiting to see if they can have some compensation for the time spent at the dealership on the day and also the difference for the spray job. cust did not expect to spend thousands of pounds and not happy they were given a damaged vehicle. cust wold prefer a phone call as not great with the internet.

I had a horrific experience with Mercedes Stourbridge, that has been escalated to the CEO of Mercedes Benz. I requested a full SAR in April and still NOTHING has been received. You have been reported to the ICO! I was also promised a copy of your CCTV for my vehicle as the glass roof miraculously was smashed when you returned by vehicle - it was confirmed on a recorded call with my partner that this would be sent in 2 working days. Yet of course, you have again broken your promise, and it has since been confirmed in writing that it has been deleted and NO COPY was ever sent to me - and I do not doubt that this is because you are guilty! I had a horrendous experience and and expect your full cooperation to remedy this issue. I will await to hear from a Manager.

Colin, an incredibly rude and unprofessional associate of yours. It was my first time purchasing from yourselves, I had to bring back the car the following day as there was a problem with the reversing camera. I had arranged (with Kore - who is fantastic!!) to bring it in early the following morning and Colin was so unprofessional, rude, dismissive and has really really put me off. I have had another two issues with the car, everybody in there has been delightful and he’s left a really sour experience.

I am writing to raise a formal complaint regarding my Mercedes-Benz EQA AMG, which I purchased from Mercedes-Benz of Stourbridge in March 2025.I have been a loyal customer of your dealership for over five years and previously purchased a Mercedes-Benz A-Class, with which I experienced no issues. Unfortunately, my experience with the EQA has been markedly different and deeply disappointing.Since purchase, the vehicle has suffered from a number of recurring faults, including:A defective heated seat, which required replacement;Ongoing issues with the locking mechanism and lighting in the driver’s side door; andA persistent fault with the charging port, which initially would not close, then shut and now will not open at all, rendering the vehicle unusable as it cannot be chargedIn relation to the charging port issue, I have been informed by your parts/servicing team that I would need to bring the vehicle in for a diagnostic test at a cost of £120, which would not include any repair costs. I find this position unacceptable. I am already aware of the underlying issue, the charging port pin is stuck and will not release and I do not consider it reasonable to incur a diagnostic fee merely for the vehicle to be inspected, particularly given the history of faults and the fact that no remedial work would be included within that cost.These repeated defects have caused significant inconvenience and have fallen well below the standard I expect from both the vehicle and your dealership. Given the nature and frequency of these issues, I have lost confidence in this car.I am currently on a 36-month PCP agreement and would like to explore replacing this vehicle with an alternative, ideally another EQA. However, I want to be clear that I do not consider it acceptable to incur any additional cost as a result of these ongoing faults. I therefore expect any replacement arrangement to be made on terms that maintain my current monthly payment.I would appreciate your urgent attention to this matter and ask that you contact me as soon as possible to discuss a suitable resolution. If necessary, I am prepared to escalate this complaint further.I look forward to your prompt response.

My car has been back to the garage 4 times in 10 months with the same problem and told that the knocking / rattle noise coming from the engine is quite normal we have 3 Mercedes in the family and mine is the only one that knocks I have had a Mercedes technician check my car under the breakdown assist and he road tested the car and said the noise was abnormal and made some checks and statedSuspect high pressure fuel pump or tappet spacer with the intake camshaft. This was sent to Stourbridge and there response wasThe retailer has advised that they received additional information over the weekend, which they feel may cause further confusion. They have confirmed that they do not agree with the RAC’s comments or diagnosis. Mercedes-Benz of Stourbridge has advised that their Master Technician, who has over 20 years’ experience, has carried out extensive testing on your vehicle, including back‑to‑back testing against another vehicle.They have also highlighted that the vehicle used for comparison by the RAC was not fitted with the same engine. In addition, the retailer has provided a technical bulletin issued by Mercedes-Benz, which confirms that the reported noise is considered a normal operating characteristic and that no parts replacement is recommendedMy car has never been open longer than 15 mins at the garage confirmed through my Mercedes me app which gives me information when my car is locked and open and advised they have taken my car for a 15 mins test drive but when picking up my car it has no more miles on it than when I left it with them , I also went out with a technician who confirmed with me while in the car that he did agree with me that he could here the noise and it was something they would have to investigate and after two days I picked my car up and was advised it was normal yet again.

cust paid deposit 12/03/2026 £500.00. He has been chasing the return as didnt go ahead with the purchase. Can this be returned asap

please see attachments for the scanned customer complaint letter