I had an excellent experience with Mercedes‑Benz of Stourbridge. The team was welcoming, professional, and incredibly helpful throughout the entire process. Everything felt smooth, and I left feeling confident and well looked after. I’d happily recommend them and would definitely return in the future.

The salesman Lee was very polite and helpful.

Polite and helpful staff

Overall just quite below par fir Mercedes brand

Sold me a dream

Great experience

I was 95% way through a deal with the team, and was just awaiting the deposit link to confirm my interest, and I specifically asked when I’d be able to collect as I was off work a couple of days later and would be travelling from Bolton to collect, in which I was told, the employee would be out the car by the end of the week. About 40 minutes later, I was contacted back to tell me there was an issue with the deal and that because the car I was interested in was a company car, I couldn’t have it until January 2026 as the employee would be without a car until she received a brand new one in January. I was then told, if I did want the car, I would be able to re-enquire in January, however the car would be the exact same cost, even though the mileage would obviously be up as she would continue to use it. I just think the whole situation was badly communicated, the company lost out on a cash payment for the sake of an employee not having a new car to drive (surely there would be something on site for her for the sake of 6/7 weeks). I was offered absolutely no incentive to put a deposit down for January, felt very much like they weren’t bothered about my business/interest as they knew the car would be highly wanted regardless of my interest.

Good service unfortunately it was out of my price range maybe another time

Kelsey Knox very helpfull and knowlegable

Overall excellent, kept up to date with service, video sent. To top it up, car was also cleaned, which made a lot of difference.