I got the impression from the first person I saw that he wasn’t interested,while I was talking to him someone came and sat beside me who worked for Mercedes and he wanted to speak to the person I was talking to so I was passed to someone else.

Al was a great salesman but unfortunately the wrong speck car

Made an enquiry about an E class which sold pretty quickly. Decent customer service would have been to reply along the gear lines ‘thank you for your valued enquiry but, fortunately the car has been sold. We would be happy to keep an eye out for a similar model and contact you if one became available. Would that be of interest?’ Instead…. nothing…

Very good 10/10

Someone (Ray) phoned on the Tues from dealership, gave all the details, said he's off tomorrow (Weds) and would call to arrange Test drive on the Thursday. That was the last i heard from the showroom.

I was promised a call back on 6th October, it’s now the 9th and still no call

Kelsey Knox at Mercedes Stourbridge dealt with me. He took £500 refundable deposit for the car but the deal did not go through. I was promised a refund on the same day Tuesday 30th September. It is now Tuesday Oct 7th and I still have not received the money. I have chased the dealership directly and met empty promises and no money. I want my money back immediately or I am getting the Ombudsman involved.

Joel has been fantastic from start to finish. Communication has been amazing through the whole process. We had some difficulties at the beginning but Joel kept are spirits high and found us our dream car!!

Nathan Crage, Daisy and Chris (General Manager) have been amazing in resolving an issue for me. They are a fantastic team and great asset to the Garage!

Your sales representative never contacted me after he took my details