Ordered vehicle part on 7th March. Computer suggested in stock in Germany. It failed to arrive so I made several enquiries and was informed it was on route. It failed to arrive and my enquiries identified the availability was incorrect and it was on back order. All ascertained at my instigation. Refund requested on 23rd March. As of 12th April, despite two enquiries by myself to chase this up and despite promises it was being addressed it has failed to arrive. I understand someone may have been on holiday? If so, that’s hardly a valid excuse. Faulty availability data, no updates provided, inability to resolve issues. Any chance someone could take over from me? On the positive side it was only £45 for windscreen wipers and not thousands of pounds, but it’s the principle.

I am writing to formally raise a serious complaint regarding an issue with a vehicle I purchased from Mercedes Benz of Stourbridge approximately 10 months ago.At the time of purchase, I was provided with a brand new vehicle which was registered under a specific license plate. However, it has recently come to my attention that the physical license plates fitted to my car do not match the registration details held on official records. In other words, I have unknowingly been driving with incorrect plates for the entirety of my ownership.This matter only came to light when police officers attended my home at approximately 2:00am, waking my family to question me about the vehicle. I was informed that the plate displayed on my car had been flagged as potentially cloned and that it needed to be corrected immediately. This was both distressing and alarming.As a result of this error, I have effectively been driving illegally for the past 10 months through no fault of my own. Furthermore, my vehicle insurance policy has been registered under the correct plate, meaning that in the event of an accident or if I had been stopped by the police, my insurance could have been deemed invalid. This could have led to severe legal and financial consequences, including potential penalties or even arrest.I find this situation completely unacceptable, particularly given that it stems from an error made at the point of sale. I entrusted your company to ensure that all aspects of the vehicle handover were accurate and compliant with legal requirements.Given the seriousness of this issue, the distress caused, and the potential risks I have unknowingly been exposed to, I believe it is reasonable to request appropriate compensation. I would also like a full explanation of how this error occurred and what measures will be taken to ensure that similar incidents do not happen in the future.Furthermore, I contacted the dealership regarding the situation and within the same day i was presented with the correct plates and they were fitted onto my vehicle which i appreciated. However, as i arrived at the dealership, I explained my situation to a member of staff and there seemed to be no sense of concern for how serious this situation is/ could have been. They were smiling as i was explaining how the police had came to my door and showed no signs of an apologetic nature which i found to be deeply disturbing, as though this is a common situation.I ask that this matter is treated with urgency and that you respond promptly with a proposed resolution.I look forward to your response.

From: Kerry RogersDate: Fri, 3 Apr 2026, 15:00Subject: 000040776637 agreement numberTo:,good afternoon lee hope all is wellwe have today found that the car tyres are failing, upon further investigation we have found the car to have 2 differing ages of tyres 2015 on the front axle and 2022 on the rear axle, we find this very strange as the car is a 2018 and sold to us with around 8500 miles on the clock, and since purchase we have only done 1200 miles approximately in the 75 days we have owned this vehicle, due to our injuries from our car accident.We have taken the vehicle for inspection at our local tyre specialist and they have advised a new full set is required, cost around £1000, and these winter tyres should be removed and replaced immediately as the car is unsafe to drive. We have already advised A line tyres to proceed whilst the vehicle has been left parked up for anticipated delivery and fitting in the middle of next week.we did not expect after such a short period of time to be in this position, especially with such a critically safe component of the car, you told us this car was perfect as we spoke in detail when purchasing same as this was a key factor in our decision to purchase this vehicle following our head on RTA and the anxiety that has put onto us.we await your immediate response by return on why this has occurred and how you will resolve the same. We also take this opportunity to attach images and video of the tires.Kerry Rogers

Dear Complaints Team,Please find attached a pdf document/letter and images which outlines a formal complaint I am making with regards to paint bubbling on my Mercedes.Yours sincerely,Jane Cowan

I made a complaint on Thursday March12 and was informed that someone would contact me to discuss my dissatisfaction No one has bothered to contact me Am I disappointed YES Am I surprised NO It would appear that no one at Lookers has any interest

Hi, I'd like to address this to the director of lookers before taking it further to the motor ombudsman.A quick background of my self, i own & run a company called Tint Customs in which we do window Tinting & motor repair work.So back in late November 2025 i made an order of x3 differential for a 2017-2020 Mercedes-Benz E63s @ £2936 each after refunding surcharge of old units.Paid for it via bank transfer from my company,Collected the parts aswell and returned the old Exhange unit as requested.Was extremely happy with the service by parts adviser named Callum Jones @ Mercedes of StourbridgeHowever the 2nd time i tried to make an order in December was very different, the 2nd parts advisor called Jonathon Underhill got involved warned Callum Jones for some odd reason not to get involved and let him deal with this sale,Instantly trying to increasing the price and telling me they cannot go ahead with it and need to ask the parts manager called Mark Brad due to multiple purchase againMark refused the request and cancelled any order by us, said it's Xmas and they are very busy plus short staff'd due to Xmas,Understandable and heavily disappointed due to loosing my customers for repair work as they didn't supply in December.Then trying to get in contact in January increasing the price i felt deliberately to brush me away then also not responding to me as they shud doYet again one of my friends company called MSL Performance made an order in January/February and was very smoothWhen i called the parts adviser Jonathan Underhill was still very ignorant soon as i mention who i am and starting to make weired excuses mentioning he has to speak to his manage mark Brad for multiple purchase and discounted rateWe are now in March and I've manage to get hold of the parts manager Mark brad and. Manage to have a small a conversation of what the problem was/is and he has told me he finds it suspicious that ime coming all the was from Leicester and need to inspect my garage??I asked inspect it for what?He could not answer cringingI asked suspicious of what?Again he could not answer cringingTo me All this behaviour is completely disgusting and disgust me how Customers are treated in Mercedes of Stourbridge and strongly needs to be looked at especially with the parts manager Mark Brad aswell as parts adviser Jonathan HillI come from Leicester as Leicester has stop selling parts for some odd reason so they direct us to Coventry or Birminghamshire,1) i have freedom to go to any Mercedes I want within the United Kingdom that has nothing to do with no one2) i don't pay cash if anyone thinks it dodgy,i pay via bank transfer tax paid cash from my company legitly3) I am not random Tom, dick or Harry i own a business and like to keep other companies busy too, have a decent relationship and always prefer to purchase multiple stock to prevent delay on any of my customer that comes for mechanical workI wanted to purchase x11 of these differentials at the time in December which was a big sale of almost £33,000 and they did not let me when the price was qoated and when I was happy with that price.They deliberately delayed and messed me around for a few month by increasing the price and being ignorant.If u require previous invoices or any email chat or previous purchase history etc we can provideI have lost multiple customers due to supply in demand and mark brad the manager not let me purchase on time when price was slightly lower.Please resolve this issue asapAnd if u have nay further questions you can contact me on 07749131397 or 07306014543Regards,Tint Customs Ltd

This garage is holding my £500 deposit money for more than 2 weeks they are not responding nor they are transferring me to account department yesterday the lady put the phone down i have raised section 75 claim and I will take this further. Because they ask for £500 deposit and very next day they said car not available i he sold it to someone while holding my deposit

customer had vehicle in for service recently and was asked when dropping vehicle off if there was anything that he was aware needed looked at and he advised rain sensor needed looked at, this was not done. customer has called to find out why this was not carried out to only be advised 'well you will need to book it back in to be looked at'. customer does not expect this lack of service, vehicle is now booked in to be looked at but not for another month

I brought my vehicle to Mercedes in Stourbridge for a routine check (I purchased it new from them in November). At that time, it was in immaculate condition. While in their possession, the vehicle was cleaned and sustained multiple scratches. The staff admitted liability for this damage and arranged for a body repair company to undertake repairs.Although most of the scratches were rectified, one scratch remains. I have been informed by TH detailing Ltd that repairing this defect would risk causing permanent damage to the vehicle. As such, I am left with a new car that has unrepaired damage which occurred solely while under the care and responsibility of the garage.It is clear that the original work by Mercedes was not carried out with reasonable care and skill . While I acknowledge their attempt to remedy the issue, the outcome remains unsatisfactory. The vehicle is no longer in the condition it was when entrusted to them, and its value has now be affected.This matter has caused significant inconvenience, wasted time, and ongoing frustration. I have had to return the vehicle a number of times , arrange availability/time off work, and deal with the uncertainty surrounding the repair. This is not the level of service I expected from the dealership after purchasing a brand new vehicle.I am therefore seeking appropriate financial compensation to reflect:• The permanent unrepaired damage• Any potential diminution in value of the vehicle• The inconvenience and time incurred in resolving this matterI hope this matter can be resolved promptly and amicably. I look forward to your response.

I phoned about a car that was in stock. I arranged deposit and HO agreement over the phone. The car was brought to the branch and I test drove it. I then purchased the car, part exchanging my old car. It was a smooth process that happened with ease. It couldn’t have gone better