Excellent service from Dylan, the sales executive. Knowledgeable, and friendly.

It was very good service .You did a very good job. I will recommend you to any one Thanks.Kind RegardsDr M. Ahmed

It was very good service & I will recommend to every one I know . Thank you very much

Dear sirsI have already replied to your earlier request yesterday and this email is difficult to reply to. Your service to me was excellent as I was upset at having a puncture the previous eveing and was upset as to how I was to get home.A friend blew my tyre up so I could and I got to you as early as I could.your staff were very kind and attentative and got my tyre mended as soon as possibleThank you

The receptionist took information from me laughed down the phone then without any explanation just transferred me straight to sales. I found her rude and unprofessional

Dear DylanI am following up regarding the £500 refundable deposit for the Mercedes-Benz Approved Used vehicle.As per your confirmation, the refund was expected within 5–7 days. Today is now day 8, and I have not yet received the funds or any update.Please confirm today:• The status of the refund.• The exact date the £500 will be returned to my original payment method.As this refund is now overdue, if I do not receive confirmation by the end of the next working day, I will escalate the matter to the Sales Manager/Dealer Principal and Mercedes-Benz UK Customer Services.I would appreciate your prompt attention so this can be resolved immediately.Kind regards,DomnickI have sent all the required documents to the accounts team.If you would wish to escalate this further, you need to email vehiclecomplaints@lookers.co.ukAll I do as a sales member is forward the email to the relevant departments and create the refund form which I have done already.Regards

Work carried out did match what was agreed and quoted.

Im sorry I'm so angry with mercedes. I have a SLK just under 2 years ago the roof started to leak as the seal had lifted. I took it to Mercedes Stourbridge and it was re sealed. It is now leaking again they have looked at it said it can't be resealed so needs a new roof at a cost TO ME of £4500 even though the seal which was still under guarantee failed. Mercedes have said it needs a new roof and will not pay for it. Another thing when I picked my car up the next day it was throwing it down with rain. My car was outside all steamed up as it had leaked in. When I mentioned this to the lady who works in the service department she said " if we had know it was going to rain we would have put your car inside". Look out the window it was throwing it down. You have staff who are not bothered about customer service as are mercedes.I will be taking this further. So no ratings are all for Mercedes. I presume no one will actually read this email and give me a courtesy call but we can all live in hope.RegardsLesley Quinton

Efficient and precise

Dear Mercedes Stourbridge,I am contacting you to inform you in writing (further to my phone call) that I have decided to reject the vehicle I recently purchased from you under the consumer rights act.Reg: VK22 GYRModel: EQBPurchase Price: £27099 in cashThe car has a recurring fault whereby it reports the vehicle charging cable is plugged in when it is not, which renders the car undrivable.This has happened on multiple occasions including July 2025, October 2025 and January 2026.The Giffnock branch of Mercedes has tried to repair this issue twice and failed.The car is completely unreliable and leaves me randomly stranded as it won't drive and this has happened each time with two young children in the car and a husband that works away.On two occasions I have had to call out the RAC due to being broken down. This is a serious, fundamental functionality failure which makes the car intermittently unusable.The short time scale between us purchasing the vehicle and the onset of the defect makes me concerned that the defect was present or developing at the time of purchase.I am writing to request acceptance of my rejection and to enquire about the arrangements to return the car.I will also challenge any deduction for use based on the fact that I bought the car assuming it would be fit for purpose and it is not. It has caused me significant stress and inconvenience, namely when I have been stranded with two young children, needed to call out the RAC and I have wasted my time taking it to the Mercedes garage for failed attempts at fixing it. I think the car is effectively worthless as Mercedes are unable to fix it and I think it was worthless when I bought it.If necessary I will escalate this to The Motor Ombudsman.I look forward to your reply and would also appreciate being given my case reference number.Kind regards,Katherine Lafferty.