Overall excellent, kept up to date with service, video sent. To top it up, car was also cleaned, which made a lot of difference.

Very good following calls but not the model I'm looking for. Much better than Worcester.

Great service from Kore and the team in terms of introducing the MB range and organising a test drive

Hi Cy any update heard nothingSurely some Comms by nowAre we not a valued customerOn Tue, 14 Oct 2025, 06:43 Ricky Soni,wrote:Good Morning hope you are well, thank you for getting the vehicle back to usJust a few things that got my attention was the comments made on the notes on the invoice received"vehicle has battery issue due to the lack of use of the vehicle"After, speaking to Daisy we were made aware that there is another vehicle with the same issue that gets driven to Wales I believe and does a lot more mileage but has the same issue. (Also, advised a software update has not been applied to that vehicle either)Not sure how a technician can come to this conclusion especially when they have added a software upgrade to the battery in order to possibly resolve the issue rather than any reflection on the driver's data. Just trying to understand what the point of the software upgrade is if the blame is being put on the driver. This was ensured by Daisy that we would not get the blame as there were two vehicles one ours and another which was driven long distance which had the same fault. The notes do not reflect this!To add, many people have jobs, commitments with two children under the hospital and from these comments it seems that this car to be driven more is the first I've heard from any car company out there.At no point from receiving the car has Mercedes suggested that the vehicle needs to be driven certain miles for this V48 battery to be charged. In addition to this, from far as we have been aware there has been no issues with the main battery.I do accept that if we were advised from the beginning that the car had to be driven a certain amount i.e. mileage or the fact Mercedes asked what type of job I have or commitments I would understand. We feel strongly from the comments that we are being blamed for the issue caused when this definitely is not the case. My next door neighbour leaves his car on the drive for 6months to go to China, can't see any issues with the car. As agreed, maybe relevant but a car of this Caliber we own should not just fault when the main battery is fine.I spoke to Daisy to give certain data, so we were aware of how much to drive it etc or the average, we were advised to drive it an extra 10mins a week or 30mins every two weeks. Daisy was going to sit down with the technician to get these variables and send them but all it suggests in the notes is to drive the car "for longer period of time and distance" Can we ensure that this is all documented in depth and correctly as from the notes which seem to be putting the blame on my wife which is an unfair factorWe are also happy to comply in the investigation of driving the car longer and for the suggested time/distance in order to assist/aid the investigation but the comments saying this is due to a lack of use, when other vehicles driven longer with no software update and which have the same faultJust to put out there, this is not to put anyone or Diasy in a bad light, as she was understanding, very helpful and professional .Comments should have suggested for the vehicle to be driven over time/distance which "could" be the cause and not due to the lack of use.Apologies for the long email, can this be escalated to the correct chain for our concerns to be heard, in the case this event occurs againRight now, we feel at unease that, due to our commitments around work/lifestyle and our children who under the Neurological department are being tested by Mercedes and quite an upsetting ordeal with this car from the beginning. Not always easy to drive a car around just for fun when our children are the priority here!. Not sure how a car can dictate one's commitments. Adding to this we will assist in helping your investigation as we can to find a better solution. Communication is key here.The car has not been driven due to lack of use but driven based a person's lifestyle and commitmentsRegards Ricky07909801445We do appreciate your support as this has been the third time, and hope that these notes will be amended in detail.Can someone from an escalation point contact myself pleaseMany thanks

I got the impression from the first person I saw that he wasn’t interested,while I was talking to him someone came and sat beside me who worked for Mercedes and he wanted to speak to the person I was talking to so I was passed to someone else.

Al was a great salesman but unfortunately the wrong speck car

Very pleased everything done well pleasant staff no complaints

To whom it may concern.It is with great regret that I am compelled to advise you of my discontent with the way my vehicle has been in my opinion not been professionally looked after being serviced.The garage in question is Lookers os Stourbridge, West Midlands and the service manager is Nathen Crage.I must advise you that I have been corresponding with Mercedes UK who are investigating these matters and I have also instructions from my solicitor to engage directly with yourselves in hope of resolving this matter.I have shared with Meredes UK my concerns along with all supporting paperwork and a technicians video that was sent to myself from the Stourbridge technician named Richard clearly highlighting current issues with my vehicle when my vehicle was recovered by the RAC the 1st time in August.My vehicle again was recovered by the RAC for the 2nd time September , literally only 384 miles driven by myself in between the 2 recovery’s……It was advised by the technician on the video footage that theQuote:“ backplate was rusty and that it would be difficult to repair and suggested new backplates to be fitted and that 1 of my colleagues would engage with myself to advise”This conversation did not take place.The Manager chose to “ repair “ the rusted backplate NSR - Rear costing myself almost £300 pounds .The Manager also pointed out that the OSR- Rear was also inspected during my vehicle being in the garage the 1st time in August.I find this difficult to comprehend as this backplate had the same diagnosis upon the RAC recovery in September , a backplate does not rust in literally months… My question is why these components were not highlighted and addressed firstly in August.Nathen the manager has” gifted “ me the NSR-Rear a “ goodwill gesture “May I also point out.It is stipulated on the Mercedes Benz website site that when a recall for a sub-frame is required that all connected components must be replaced “ FOC” and it also quotes that some dealerships may try to charge the consumer.It appears that this is what I have experienced after having my vehicles sub-frame replaced by this garage post my initial vehicle service?I cannot help but think that this is a case of generating financial gain from myself as my vehicle was serviced by the very same garage in February of this year also costing me £ 1100.00 whilst my vehicle was sent to this garage on a safety air bag “ recall”Hence why I thought “ I’ll have the garage do a service for me also”I was advised that my vehicle was ready for collection, I paid and on the sales invoice it clearly states that my vehicle has an “ oil leak, requiring further investigation “Whilst I was about to pay the invoice asked if they could look into this, however I was advised by another staff member a lady that the technician had advised herself that it was only “ minor and could be addressed when my vehicle is returned for the timing chain change” which I must point out is nowhere near due as my vehicle has currently 83480 miles ,This now begs the question of how my vehicle on the day of its 2nd RAC recovery in September has now a major oil leak , spotted by myself and the RAC recovery driver once he had put my vehicle onto he’s recovery truck to return to the said garage.The garage are now informing me a a charge of in excess is £2000 to investigate/ repair this oil leak…..In my experience of having my previous vehicles serviced, any issues have been highlighted to myself giving me the option of having theses issues addressed in real-time, I was never given that option, resulting in me obviously challenging the garage manager Nathen as to why or how this can happen in literally months post my vehicles initial service .I recently asked for a progress update to be told that my car is ready for collection.I also asked Nathen if my car was “ safe to drive?”“ it will get you home, but you cannot use it on a daily basis”Was Nathen’s response .I was totally flabbergasted today the leastI would appreciate correspondence with regards to this matter soonest as I am already at a significant financial loss of earnings with no car to commute to workRegards,Mr Keith Ramdehal

Made an enquiry about an E class which sold pretty quickly. Decent customer service would have been to reply along the gear lines ‘thank you for your valued enquiry but, fortunately the car has been sold. We would be happy to keep an eye out for a similar model and contact you if one became available. Would that be of interest?’ Instead…. nothing…

Very good 10/10