Hi, It has been nearly 6 weeks now since I order a petrol flap for my car, I was told it would take 3 or 4 days, but I have not heard back from anyone, even with regular follow up!My old ticket number is 83085051

HiIt has been 6 weeks since I received my quote for replacing my petrol flap, which I confirmed that I required it. However, it was stated it would take a few days and it has been weeks. I previously complained (Ticket 83085051) but I had no response ? What is the next step for the complaint or do I need to go to Mercedes directly ?

I am writing to formally raise my concern and disappointment regarding the handling of my vehicle’s warranty claim and repair process.On Wednesday, 8th October, I experienced a sudden brake failure while driving my Mercedes E-Class (registration H8 MHU). Thankfully, no one was injured, but the incident was extremely dangerous and distressing. I immediately contacted [dealership/service center name], and while the roadside assistance and initial service were prompt and professional, I would especially like to commend Colin, the service advisor, for his communication and efforts to assist.However, despite the vehicle being at your facility since 8th October, it has now been over seven days without a clear resolution or confirmation of warranty approval. I have since been informed that the issue involves a brake booster failure caused by a vacuum leak.This vehicle was purchased directly from Mercedes only three months ago, and I find it extremely concerning that such a serious fault could occur so soon after purchase. To make matters worse, I have been told that I am liable to pay £1,000 for the replacement of vacuum lines, even though the brake booster failure and vacuum leak are clearly linked and should both be treated as warranty-related issues.I cannot understand how Mercedes can reasonably expect me, as a recent customer, to bear the cost of a mechanical failure that occurred within such a short period of ownership — particularly one affecting the vehicle’s braking system, which is a critical safety component. This situation is not only disappointing but also unacceptable, and it undermines the confidence and trust I placed in the Mercedes brand.I therefore request that this matter be urgently escalated and that Mercedes honour the warranty in full, covering all associated parts and labour costs. I also ask for a written update regarding the warranty decision and repair timeline as soon as possible.Thank you for your attention to this serious matter. I look forward to a prompt and fair resolution, and to Mercedes taking responsibility for this issue.

Subject: Formal Complaint Regarding Warranty Delay and Brake Booster Failure – Mercedes E-Class (H8 MHU)Dear STOURBRIDGE MERCEDES/ Customer Relations Department],I am writing to formally raise my concern and disappointment regarding the handling of my vehicle’s warranty claim and repair process.On Wednesday, 8th October, I experienced a sudden brake failure while driving my Mercedes E-Class (registration H8 MHU). Thankfully, no one was injured, but the incident was extremely dangerous and distressing. I immediately contacted [dealership/service center name], and while the roadside assistance and initial service were prompt and professional, I would especially like to commend Colin, the service advisor, for his communication and efforts to assist.However, despite the vehicle being at your facility since 8th October, it has now been over seven days without a clear resolution or confirmation of warranty approval. I have since been informed that the issue involves a brake booster failure caused by a vacuum leak.This vehicle was purchased directly from Mercedes only three months ago, and I find it extremely concerning that such a serious fault could occur so soon after purchase. To make matters worse, I have been told that I am liable to pay £1,000 for the replacement of vacuum lines, even though the brake booster failure and vacuum leak are clearly linked and should both be treated as warranty-related issues.I cannot understand how Mercedes can reasonably expect me, as a recent customer, to bear the cost of a mechanical failure that occurred within such a short period of ownership — particularly one affecting the vehicle’s braking system, which is a critical safety component. This situation is not only disappointing but also unacceptable, and it undermines the confidence and trust I placed in the Mercedes brand.I therefore request that this matter be urgently escalated and that Mercedes honour the warranty in full, covering all associated parts and labour costs. I also ask for a written update regarding the warranty decision and repair timeline as soon as possible.Thank you for your attention to this serious matter. I look forward to a prompt and fair resolution, and to Mercedes taking responsibility for this issue.

Someone (Ray) phoned on the Tues from dealership, gave all the details, said he's off tomorrow (Weds) and would call to arrange Test drive on the Thursday. That was the last i heard from the showroom.

I was promised a call back on 6th October, it’s now the 9th and still no call

Kelsey Knox at Mercedes Stourbridge dealt with me. He took £500 refundable deposit for the car but the deal did not go through. I was promised a refund on the same day Tuesday 30th September. It is now Tuesday Oct 7th and I still have not received the money.I have chased the dealership directly and met empty promises and no money. I want my money back immediately or I am getting the Ombudsman involved.

Kelsey Knox at Mercedes Stourbridge dealt with me. He took £500 refundable deposit for the car but the deal did not go through. I was promised a refund on the same day Tuesday 30th September. It is now Tuesday Oct 7th and I still have not received the money.I have chased the dealership directly and met with empty promises and no money. I want my money back immediately or I am getting the Ombudsman involved.I need an urgent reply to my email.Posting this on TripAdvisor and Google reviews.

I put a holding refundable deposit of £500 down to secure the car which was taken immediately from my card on Monday 29th September. The deal didn't go through in the end and I was promised a refund straight away.It is now well over a week and despite 2 phone calls and 3 emails I have not received anything. I was promised on the phone this will be chased and expedited but nothing. I also have not received any acknowledgement or replies to my emails.Why is it that when it is YOU who want the money, it gets taken straight away but you can't refund my own money the same day, and I have to chase several times and lodge a formal complaint for anything to happen. This is causing me serious stress and inconvenience. Please give my money back immediately.

hi,I have been waiting since the 5th September for my new petrol flap, after my phone call on the matter on the 5th September to confirm that I require it, I have had no further information, including several follow-ups with no reply. I was told it would only take 1 week or less.