I was 95% way through a deal with the team, and was just awaiting the deposit link to confirm my interest, and I specifically asked when I’d be able to collect as I was off work a couple of days later and would be travelling from Bolton to collect, in which I was told, the employee would be out the car by the end of the week. About 40 minutes later, I was contacted back to tell me there was an issue with the deal and that because the car I was interested in was a company car, I couldn’t have it until January 2026 as the employee would be without a car until she received a brand new one in January. I was then told, if I did want the car, I would be able to re-enquire in January, however the car would be the exact same cost, even though the mileage would obviously be up as she would continue to use it. I just think the whole situation was badly communicated, the company lost out on a cash payment for the sake of an employee not having a new car to drive (surely there would be something on site for her for the sake of 6/7 weeks). I was offered absolutely no incentive to put a deposit down for January, felt very much like they weren’t bothered about my business/interest as they knew the car would be highly wanted regardless of my interest.

Good service unfortunately it was out of my price range maybe another time

Subject: Follow-Up on Customer Service Experience – Mercedes-Benz StourbridgeDear Andrew,Thank you for your response and for looking into my concerns.As previously mentioned, my experience relates to the Mercedes-Benz Stourbridge dealership. The vehicle registration number for my car is GV19 PKX.To provide a bit more context, I was initially contacted by an agent from the Stourbridge branch regarding the possibility of upgrading my car, given that I had been on a PCP agreement for over two years. I expressed interest in potentially finding cheaper deals, as I felt my current monthly payments were too high. However, after this initial contact, I have not heard anything back, despite waiting for almost a month. This lack of follow-up and transparency led to my frustration and subsequent review.I would appreciate it if you could look into this matter and ensure that my concerns are investigated thoroughly. If any further information is required, please don’t hesitate to let me know.Thank you for your attention to this issue. I look forward to response.Thanks.Daninder rai

Kelsey Knox very helpfull and knowlegable

Overall excellent, kept up to date with service, video sent. To top it up, car was also cleaned, which made a lot of difference.

Very good following calls but not the model I'm looking for. Much better than Worcester.

Great service from Kore and the team in terms of introducing the MB range and organising a test drive

Hi Cy any update heard nothingSurely some Comms by nowAre we not a valued customerOn Tue, 14 Oct 2025, 06:43 Ricky Soni,wrote:Good Morning hope you are well, thank you for getting the vehicle back to usJust a few things that got my attention was the comments made on the notes on the invoice received"vehicle has battery issue due to the lack of use of the vehicle"After, speaking to Daisy we were made aware that there is another vehicle with the same issue that gets driven to Wales I believe and does a lot more mileage but has the same issue. (Also, advised a software update has not been applied to that vehicle either)Not sure how a technician can come to this conclusion especially when they have added a software upgrade to the battery in order to possibly resolve the issue rather than any reflection on the driver's data. Just trying to understand what the point of the software upgrade is if the blame is being put on the driver. This was ensured by Daisy that we would not get the blame as there were two vehicles one ours and another which was driven long distance which had the same fault. The notes do not reflect this!To add, many people have jobs, commitments with two children under the hospital and from these comments it seems that this car to be driven more is the first I've heard from any car company out there.At no point from receiving the car has Mercedes suggested that the vehicle needs to be driven certain miles for this V48 battery to be charged. In addition to this, from far as we have been aware there has been no issues with the main battery.I do accept that if we were advised from the beginning that the car had to be driven a certain amount i.e. mileage or the fact Mercedes asked what type of job I have or commitments I would understand. We feel strongly from the comments that we are being blamed for the issue caused when this definitely is not the case. My next door neighbour leaves his car on the drive for 6months to go to China, can't see any issues with the car. As agreed, maybe relevant but a car of this Caliber we own should not just fault when the main battery is fine.I spoke to Daisy to give certain data, so we were aware of how much to drive it etc or the average, we were advised to drive it an extra 10mins a week or 30mins every two weeks. Daisy was going to sit down with the technician to get these variables and send them but all it suggests in the notes is to drive the car "for longer period of time and distance" Can we ensure that this is all documented in depth and correctly as from the notes which seem to be putting the blame on my wife which is an unfair factorWe are also happy to comply in the investigation of driving the car longer and for the suggested time/distance in order to assist/aid the investigation but the comments saying this is due to a lack of use, when other vehicles driven longer with no software update and which have the same faultJust to put out there, this is not to put anyone or Diasy in a bad light, as she was understanding, very helpful and professional .Comments should have suggested for the vehicle to be driven over time/distance which "could" be the cause and not due to the lack of use.Apologies for the long email, can this be escalated to the correct chain for our concerns to be heard, in the case this event occurs againRight now, we feel at unease that, due to our commitments around work/lifestyle and our children who under the Neurological department are being tested by Mercedes and quite an upsetting ordeal with this car from the beginning. Not always easy to drive a car around just for fun when our children are the priority here!. Not sure how a car can dictate one's commitments. Adding to this we will assist in helping your investigation as we can to find a better solution. Communication is key here.The car has not been driven due to lack of use but driven based a person's lifestyle and commitmentsRegards Ricky07909801445We do appreciate your support as this has been the third time, and hope that these notes will be amended in detail.Can someone from an escalation point contact myself pleaseMany thanks

I got the impression from the first person I saw that he wasn’t interested,while I was talking to him someone came and sat beside me who worked for Mercedes and he wanted to speak to the person I was talking to so I was passed to someone else.

Al was a great salesman but unfortunately the wrong speck car