Kelsey Knox at Mercedes Stourbridge dealt with me. He took £500 refundable deposit for the car but the deal did not go through. I was promised a refund on the same day Tuesday 30th September. It is now Tuesday Oct 7th and I still have not received the money.I have chased the dealership directly and met empty promises and no money. I want my money back immediately or I am getting the Ombudsman involved.

Kelsey Knox at Mercedes Stourbridge dealt with me. He took £500 refundable deposit for the car but the deal did not go through. I was promised a refund on the same day Tuesday 30th September. It is now Tuesday Oct 7th and I still have not received the money.I have chased the dealership directly and met with empty promises and no money. I want my money back immediately or I am getting the Ombudsman involved.I need an urgent reply to my email.Posting this on TripAdvisor and Google reviews.

I put a holding refundable deposit of £500 down to secure the car which was taken immediately from my card on Monday 29th September. The deal didn't go through in the end and I was promised a refund straight away.It is now well over a week and despite 2 phone calls and 3 emails I have not received anything. I was promised on the phone this will be chased and expedited but nothing. I also have not received any acknowledgement or replies to my emails.Why is it that when it is YOU who want the money, it gets taken straight away but you can't refund my own money the same day, and I have to chase several times and lodge a formal complaint for anything to happen. This is causing me serious stress and inconvenience. Please give my money back immediately.

hi,I have been waiting since the 5th September for my new petrol flap, after my phone call on the matter on the 5th September to confirm that I require it, I have had no further information, including several follow-ups with no reply. I was told it would only take 1 week or less.

My car was serviced and had a MOT on 25/9/25, it was a first class service & MOT , I myself was treated with courtesy & a professional attitude by Daisy Bate.

Joel has been fantastic from start to finish. Communication has been amazing through the whole process. We had some difficulties at the beginning but Joel kept are spirits high and found us our dream car!!

Nathan Crage, Daisy and Chris (General Manager) have been amazing in resolving an issue for me.They are a fantastic team and great asset to the Garage!

Your sales representative never contacted me after he took my details

taken car in today for work to be carried out and when speaking to service advisor to confirm what was being carried out, as quoted £565 for discs and pads, customer has assumed all discs and pads were being changed but has been advised only rear for that amount. customer would like access to the call recording to clarify what was quoted when booking.

Great Service