In my 3 years of owning a Mercedes, i just had the best service experience, all thanks to my champion service advisor - Michael Ayres.My car had gone limp, had to get it towed to the dealership/service. He promptly called me, patiently heard about my issue and explained the next steps. He was even able to block a loaner for me by the next day.While it took a while for the part to arrive, he kept me updated throughout. Honestly, my previous 2 service experiences were not great, even prompting me to go as far as Clearwater and Wesley Chapel. But now, MB of Tampa it will be, with Mr. Ayres. Thank you so much!!

My service advisor, Brian Nguyen was awesome! Thorough, thoughtful with great communication throughout the process. Definitely an asset for the dealership and representing the Meecedes Brand.

Great

Joey was very efficient and helpful even on his day off.

Everyone was helpful and responsive

The work performed was done to my satisfaction and in a timely manner however, the update for MBUX 2.61was unknown to service representative and was unable or unavailable to access or upload it into my car.

Awesome, I love my service rep

Jason - service advisor - did an outstanding job.Wonderful job of customer service!Excellent in communicating the various concerns.

Excellent communication

Good service. Friendly & helpful