Car was serviced for normal maintenance. All additional items were looked at and completed. Service noted additional recommendations which I chose not to do at this time. Appreciate that no one tried to force sell me on these when I declined them :). I will have them done a bit later. Also really appreciate that service (after the fact and on their own although they had provided a $67 estimate) observed that the vehicle is under warranty and so they replaced the Apple phone connector at no charge. Thank you! Recommendation to Mercedes: please make the phone connector longer than 6 inches. One can barely use it, and since we could not use it before we used our own since it was longer in length, and we bought a high quality one, but the Benzo doesn’t like it - seems that the only one that works well is the Mercedes 6 inch apple connector. It’s too short - you can barely get the phone in your hand. Perhaps it’s done for safety reasons, but this should be left up to the customer to manage his or her usage of phones while driving. People use Waze for navigation and you can’t even mount the phone to see the navigation with that short cord
Tiffany
•
Dec 24, 2018
5.0/5
5.0/5
I love working with this branch! My original sales associate is no longer there but Cary has been great over the last 4 years! He comes up with ways to make sure I am able to get what I need and want without blowing the bank and is professional and respectful while still being a real person, unlike the sales robots you can run into. He remembers the little things and bends over backwards for you. The best sales associate I've ever worked with!
Leigh
•
Dec 23, 2018
5.0/5
5.0/5
Great Service all the time
Kullatham
•
Dec 22, 2018
5.0/5
5.0/5
Nice job
Elinor
•
Dec 21, 2018
5.0/5
5.0/5
Excellent service. The man who helped me even helped me fix something myself on the phone call to set up the appointment . His name is Stephen. My car problem was serious and very frightening. There was a STRONG smell of gasoline inside the car and the service people found that there was a leak where the connection to air conditioning went into the cabin of the car. They put new connection apparatus and it is fine. I hope the people who work with 300 C Class publish this finding and find out why the connection was not stronger, tighter, safe. Thank you.
Michael
•
Dec 20, 2018
5.0/5
5.0/5
Rick always takes excellent care of my car and communicates exactly how it’s progressing when I bring it in. He is exceptional at his job! I appreciate Rick!!
Davis
•
Dec 20, 2018
5.0/5
5.0/5
Your service is over the top with me from my introduction of myself to you to the purchase of my vehicle. You rolled out the carpet all of the way. You all are an awesome group!!
Angela
•
Dec 20, 2018
5.0/5
5.0/5
Always a pleasure when I visit.
Chris
•
Dec 18, 2018
5.0/5
5.0/5
Bob Net always exceeds expectations
Manzonny
•
Dec 18, 2018
5.0/5
5.0/5
Excellent experience at the dealership on all levels!
Car was serviced for normal maintenance. All additional items were looked at and completed. Service noted additional recommendations which I chose not to do at this time. Appreciate that no one tried to force sell me on these when I declined them :). I will have them done a bit later. Also really appreciate that service (after the fact and on their own although they had provided a $67 estimate) observed that the vehicle is under warranty and so they replaced the Apple phone connector at no charge. Thank you! Recommendation to Mercedes: please make the phone connector longer than 6 inches. One can barely use it, and since we could not use it before we used our own since it was longer in length, and we bought a high quality one, but the Benzo doesn’t like it - seems that the only one that works well is the Mercedes 6 inch apple connector. It’s too short - you can barely get the phone in your hand. Perhaps it’s done for safety reasons, but this should be left up to the customer to manage his or her usage of phones while driving. People use Waze for navigation and you can’t even mount the phone to see the navigation with that short cord
Tiffany
•
Dec 24, 2018
5.0/5
5.0/5
I love working with this branch! My original sales associate is no longer there but Cary has been great over the last 4 years! He comes up with ways to make sure I am able to get what I need and want without blowing the bank and is professional and respectful while still being a real person, unlike the sales robots you can run into. He remembers the little things and bends over backwards for you. The best sales associate I've ever worked with!
Leigh
•
Dec 23, 2018
5.0/5
5.0/5
Great Service all the time
Kullatham
•
Dec 22, 2018
5.0/5
5.0/5
Nice job
Elinor
•
Dec 21, 2018
5.0/5
5.0/5
Excellent service. The man who helped me even helped me fix something myself on the phone call to set up the appointment . His name is Stephen. My car problem was serious and very frightening. There was a STRONG smell of gasoline inside the car and the service people found that there was a leak where the connection to air conditioning went into the cabin of the car. They put new connection apparatus and it is fine. I hope the people who work with 300 C Class publish this finding and find out why the connection was not stronger, tighter, safe. Thank you.
Michael
•
Dec 20, 2018
5.0/5
5.0/5
Rick always takes excellent care of my car and communicates exactly how it’s progressing when I bring it in. He is exceptional at his job! I appreciate Rick!!
Davis
•
Dec 20, 2018
5.0/5
5.0/5
Your service is over the top with me from my introduction of myself to you to the purchase of my vehicle. You rolled out the carpet all of the way. You all are an awesome group!!
Angela
•
Dec 20, 2018
5.0/5
5.0/5
Always a pleasure when I visit.
Chris
•
Dec 18, 2018
5.0/5
5.0/5
Bob Net always exceeds expectations
Manzonny
•
Dec 18, 2018
5.0/5
5.0/5
Excellent experience at the dealership on all levels!