Louise, the sales executive was very helpful, not pushy, very knowledgeable and had answers to all my queries.

We were welcomed earmly on arrival offered a drink and didnt have to wait long for a salesnan

You didn’t get back to me

A complete let down from Tonbridge Mercedes. Being told the day prior to collecting the car it would not be available for 6-10 weeks due to insufficient paperwork. Hence I bought a car from Lookers in Battersea. I paid a £500 deposit to Tonbridge Mercedes on the 5/1/26 and still after several requests this has not been returned as promised.

I went for a test drive at Lookers in Tonbridge at their recent event. The staff were all friendly and accommodating to my requirements. The sales team spent time to explain what was available and the financial options open to me.

very professional service

Friendly, honest very helpful service.

The showroom is a comfortable and clean place to wait while my car is being serviced/MOT'd with coffee making facilities (and biscuits!) available and very clean toilets. The staff are always courteous and helpful.

Jack was amazing. and very helpful. He persuded me for EQE whilst I went for EQA.

After expressing my interest in one of the cars at Mercedes Tonbridge, Jack called me . I told him that it is a 2 hour journey from Norwich to reach out to you and then scheduled an appointment for the next Saturday at Tonbridge. As per my request appointment was given at 4pm saturday and a confirmation mail was sent as well. I agree that I didn't book the car paying a token money. Saturday I called again in the given number asking for a change in the appointment time from 4 pm to 3 pm. He called back after 10 minutes telling that the car was sold out . Had I started my journey and reached there without calling you I would have been disappointed. A waste of time and money. You could have informed me earlier that the car has been sold out.