Mercedes-Benz of Tonbridge
4.6/5
4.6 /5
1,843 Verified Reviews
19 Vale Rise, Tonbridge, Tonbridge, TN9 1TB, GB
01732 225792
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ABOUT US
At The Lookers Group we are proud to represent more than 30 of the world’s leading car manufacturers, offering our customers the widest choice of new cars and approved used cars in the UK. We also have motorcycle dealers throughout Northern Ireland, making the Lookers Group one of the UK’s most established automotive retailers.
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1,843 Verified Reviews
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5.0/5
5.0 /5
Ivan was very helpful and obliging. He followed up with an email with details of the GLA and CLA models for my consideration.
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5.0/5
5.0 /5
The sale person was helpful not pushy
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5.0/5
5.0 /5
The sales lady, Louise was exceptionally pleasant to deal with, she made every effort to obtain the sale as we will be buying the May back in the near future. Thank you, Louise.
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5.0/5
5.0 /5
Service guest was excellent and sales staff were efficient too
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Hi there,I really hate to have to do this as generally I'm not one to complain however I feel that on this occasion it's important that you be made aware.After ordering a part on the phone and being told that it would take 5 working days to arrive, I received no update after 7 working days when I had to contact the dealership to find out what was going on... I was then told that the part was ready to collect wheneverwas convenient for me. After checking the parts departments opening hours online 8:00 AM - 6:30 PM I drove half an hour after work to arrive at the dealership at 6:00 PM only to be told that everyone in parts had gone home... I then arrived at 8:30 AM the following morning to collect the part, waited 20 minutes to be told that the part hadn't arrived yet.I chose to purchase said part through Lookers and pay the premium that comes with doing so rather than buying the part second hand as I expected that the service would be better, needless to say im very disappointed.
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customer is requesting wheel nuts to be sent to him. a wheel nut was sent but was for a different size wheel and customer is not happy that it has taken from the 12th september to be sent the correct wheel nut. Now raising complaint on the matter to see if anything can be done.
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I purchased a new vehicle reg GK63 FHO back in 2013 on a PCP and would like to lodge a claim for the possibility that I was overcharged for my finance (i.e. what were the commission arrangements or was there discretionary commission ?)Could you please get back to me with your thoughts ?
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5.0/5
5.0 /5
Luke gave an excellent service!5stars!
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My thanks to Jack for his patience and the excellent service he provided
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5.0/5
5.0 /5
Excellent customer service