Ivan at initial discussion was great, although I asked to speak to another advisor who had reached out to me following my email - it seemed like he stole another colleague’s lead. after that he was continually ringing me about unsuitable vehicles that didn’t meet my requirements or budget. He tried to tell me the sports bucket seats would be appropriate for my 70year old dad which is who I was purchasing the car for. I ended up going elsewhere and buying a vehicle from Sytner Mercedes Benz instead.

Hi. I have had a note from Mercedes Central to contact you regarding the return of the above vehicle as my contract expires next month.I will be returning the vehicle to you during November. If you could let me have a suitable date and any other details you require from me.Can you please also inform Mercedes Finance to discontinue my monthly direct debit at the appropriate time as my contract hire period expires.I look forward to hearing from you.Many thanks. Michael Cullen

We were only making initial enquiries and received answers to our questions

Hi,Service help desk was very good.Very happy with service.I don't know why engine oil level is low.Should I top-up or ignore it?RegardsFaruk Ahmedreg: F5MFA

Service help desk was very good.Very happy with service.I don't know why engine oil level is low.Should I top-up or ignore it?RegardsFaruk Ahmed

Louise ver helpful

Hi,The issue is with the attitude and service. Particular issue I am dealing with is that the SOS is not active yet and no one is able to give me a definitive answer or resolve this.Thanks

Avoid like plague!Bought an approved used GLC from the Tonbridge dealership and had an absolute pathetic experience. The only thing premium is the price they charge and nothing in their service or their attitude to it reflects that. The only thing they are interested in is selling and upselling and have no real interest in the customer experience of doing that. The dealership is almost 2 hours away from home and when I went to inspect the vehicle I had identified issues which I was told will be fixed when I come to pick it up. On the day even very visible scratches were not taken care of. The issues I’ve identified after picking up the car has not been even acknowledged. Even basics are lacking, not fit to be a Mercedes dealership and definitely nowhere near the white glove service you would expect. As others have also mentioned, DO NOT TRUST their MOT as they are mostly fake. Do your own due diligence and expect a wheeler dealer experience. Definitely not worth paying the approved use premium as they are no different from cowboy dealerships. They also delivered the car with petrol level so low that whilst I was there and checking everything with engine on the petrol level warning lights turned on.

Very helpful and professional

Attentive courteous sales staff. Quick to work out options and explain detail