Really good service and comms from Jordan

Purchased a GLC from Mercedes-Benz of…Purchased a GLC from Mercedes-Benz of Tonbridge & I must say never again! 3 days after having the car I had to take it in as there were several issues with the car. They kept messing me around, one minute telling me they had to take the engine apart, next minute telling me they don’t need to do that. They kept the car for two weeks! I picked the car back up and after two days of driving it the reverse camera and media functions stopped working. I rejected the car and had to chase them for my refund. They then put the car back on the market for the full asking price, knowing there were issues with it. I went back to BMW where I have never had any issues and treated very pleasantly. I also wrote a complaint to Lookers complaints department which stated with their generic response that they would get back to me within 14 days, it’s been weeks and no response. So many other things in between happened but you get the gist. That’s how much they care about their customers.

Sales executive was extremely helpful

Great communicationEnthusiastic service rep

too much persistence to make a sale - need to understand the clients requirements rather than their own

helpful staff

Very friendly yet professional

Callum has been knowledgeable and helpful this was unlike the other sales team i have experienced where they failed tomeet the samestandard.

Came back with all the information that I needed. Just the colour was the difference.

Great service team. Specially Joanne, Lilly and Nathan who are always very helpful.