PLEASE SEE ATTACHMENT FOR ALL COMPLAINT DETAILS

In a short explanation, I order some parts on the 13th February for a family members car, thinking they would deliver as thats what i asked when i ordered them. Found out two days later when i phoned to see where there were, you don't deliver to Hastings. No problem. So I ask for a refund and was told no problem it will be back in your account in 2-3 days. Nearly a month later and I don't know how many calls later and promised return calls and people off who was apparently dealing with it, there is still not refund? Apparently its the account team that is the issue. Parts have filled forms out and sent off etc. The amount is £228 for 2x level sensors. Mr D Tomlin is my name. Can you please get this resolved or even a answer to why its taken this long. Many thanks

I am writing regarding the Approved Used Mercedes that I purchased from you last month. At the time of the sale it was agreed that the alloys would be dipped and refurbished at a later date, as this work could not be completed before I collected the vehicle.Over the past few weeks I have sent 2 further emails and an enquiry on the website to check on the progress and to see when this could be booked in, however I have not yet received a response.In addition to the alloys, there were also a couple of small issues that I raised shortly after purchasing the vehicle which needed to be looked at. This was the spare key which does not work. And some small scratches to be touched. I have also not received any information or documents regarding the MDP+ I took out with the vehicle.I completely understand that the team may be busy, but I would really appreciate an update a response and some information on a date I can book the vehicle in for the mentioned issues.Thank you in advance for your help, and I look forward to hearing from you soon.

I recently purchased a CLA45s AMG from the Mercedes-Benz dealership in Tonbridge, and I honestly couldn’t have asked for a better experience thanks to Jordan.From the moment I walked in, Jordan was professional, knowledgeable, and genuinely passionate about the cars he sells. He took the time to walk me through every detail of the CLA45s AMG, answered all my questions without any pressure, and made the whole process feel smooth and enjoyable rather than stressful.What really stood out was his attention to detail and how much he genuinely cared about making sure I left completely happy with the car. He kept me updated throughout the process, made everything straightforward, and went above and beyond to make the experience special.Buying a performance car like this should feel exciting, and Jordan made sure it absolutely did. If you’re thinking about buying a Mercedes, I highly recommend asking for Jordan — you’ll be in great hands.Thanks again for the fantastic service!I would also like to thank another member of staff. I believe it was Jordan’s manager but I’m not too sure. He was amazing too!

Excellent service & assistance purchasing new car.

Cust has a reoccurring problem tank ventilation problem. Tank ventilation malfunction consult workshop. Performance several limited October was the fist time it happened. Initial diag resulted of a faulty module problem reoccurred after breakdown which was recovered to yourselves Some thing else was diagnosed and repaired. Fault occurred as the cust drove home from service. Then another late December thought it was the same problem but not 2nd week jan and then now the customer has the same message. The staff and everyone is lovely and have been dealing with it the best they can. I believe there is a fault in the vehicle and hugely disrupted. Should central Merc be told about it.

I booked a test drive, and was treated with courtesy and a friendly approach from all the staff at Lookers. I liked the car, and ended up placing an order.

Callum knows me very well and what my requirements are - always totally professional, efficient and leaves me feeling that I'm a valued customer.

He comes with going paperless

really helpful in finding the car we was looking for