Excellent service & assistance purchasing new car.

Cust has a reoccurring problem tank ventilation problem. Tank ventilation malfunction consult workshop. Performance several limited October was the fist time it happened. Initial diag resulted of a faulty module problem reoccurred after breakdown which was recovered to yourselves Some thing else was diagnosed and repaired. Fault occurred as the cust drove home from service. Then another late December thought it was the same problem but not 2nd week jan and then now the customer has the same message. The staff and everyone is lovely and have been dealing with it the best they can. I believe there is a fault in the vehicle and hugely disrupted. Should central Merc be told about it.

I booked a test drive, and was treated with courtesy and a friendly approach from all the staff at Lookers. I liked the car, and ended up placing an order.

Callum knows me very well and what my requirements are - always totally professional, efficient and leaves me feeling that I'm a valued customer.

He comes with going paperless

really helpful in finding the car we was looking for

I phoned yesterday to enquire about owner manual. The person who took the call did not give me the impression they were interested to assist and they hung up on me so I was disappointed. The person who had sold me the car in question only one week ago was very polite but was off which was a unfortunate

On return to collect my car, there were no staff on reception or anywhere in showroom other than one man on the phone.

Jordan Austin was professional and listened to my requirements and as a result having been with BMW for a number of years agreed a purchase.

Prompt response to initial enquiry.Ease of making an in-person appointment and flexibility around work commitments.