I went for a test drive at Lookers in Tonbridge at their recent event. The staff were all friendly and accommodating to my requirements. The sales team spent time to explain what was available and the financial options open to me.

very professional service

Friendly, honest very helpful service.

The showroom is a comfortable and clean place to wait while my car is being serviced/MOT'd with coffee making facilities (and biscuits!) available and very clean toilets. The staff are always courteous and helpful.

Jack was amazing. and very helpful. He persuded me for EQE whilst I went for EQA.

After expressing my interest in one of the cars at Mercedes Tonbridge, Jack called me . I told him that it is a 2 hour journey from Norwich to reach out to you and then scheduled an appointment for the next Saturday at Tonbridge. As per my request appointment was given at 4pm saturday and a confirmation mail was sent as well. I agree that I didn't book the car paying a token money. Saturday I called again in the given number asking for a change in the appointment time from 4 pm to 3 pm. He called back after 10 minutes telling that the car was sold out . Had I started my journey and reached there without calling you I would have been disappointed. A waste of time and money. You could have informed me earlier that the car has been sold out.

An honest and straight talking.response about my enquiry and questions,

They added extras onto my quote. Should have asked me first.

Sales person very attentive, but car that we were interested in was pulled from sale which is obviously disappointing and were told car wasn’t ’that great’ even though you had it on your forecourt. Process felt rather pressured too. Was more the vibe of a 2nd hand car dealer rather than a main dealer.

All correspondence received from Buss Murton LawHello,We have received this complaint from solicitors do we attempt to resolve with customer internally or allow you to respond.Was purchased in October 2025 and done 598 miles. The clutch has gone and declined by warranty as it’s a consumable. Cost to repair is £1432.60, I think the onus should be on us to repair as the customer has had the vehicle less than 6 months.Please advise.Many ThanksLloyd SpencerUsed Car ManagerMercedes-Benz of Tonbridge19 Vale Rise | Tonbridge | TN9 1TBT: 01732 771 761lookers.co.uk/mercedes-benzFrom: Joshua CurtisSent: 28 January 2026 16:29To: Lloyd SpencerCc: David WalczakSubject: FW: Our Client: John HodgesPlease see attached documents regarding a vehicle purchased form us last year.Joshua CurtisService AdvisorMercedes-Benz of Tonbridge19 Vale Rise | Tonbridge | TN9 1TBT: 01732 771 761lookers.co.uk/mercedes-benzFrom: Barney BoseSent: 28 January 2026 16:21To: Joshua CurtisSubject: Our Client: John HodgesExternal Sender: Confirm legitimacy before acting.Dear Sir,Please see the attached correspondence and enclosures.A copy has also been sent via first class post.Yours sincerely,BUSS MURTON LAWBuss Murton Law is a trading name of Buss Murton Law (South East) Limited, (registered no. 14106070 in England & Wales) and which is authorised and regulated by the Solicitors Regulation Authority. The firm is registered for VAT under no. 445 2447 94. A list of shareholders can be inspected at the Registered Office at Wallside House,12 Mount Ephraim Road, Tunbridge Wells, Kent TN1 1EE. We use the word "Partner" or “Director” to refer to a director of the Limited Company or an employee or consultant of equivalent standing and qualifications. The contents of this email and any attachments are confidential to the intended recipient. If you are not the intended recipient you must not use or publish its contents, and notify the sender immediately. Contracts cannot be concluded with us nor service effected by email. Any views expressed in this email are those of the individual sender, except where specifically stated otherwise. We may monitor data traffic.WARNING: Computer viruses can be transmitted via email. Whilst we run anti-virus software on all emails, neither we nor the sender accept any liability for any loss or damage arising in any way from their receipt or use. You are advised to run your own anti-virus software in respect of this email and any attachments. Email transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of email transmission.Cyber Crime WarningPLEASE NOTE that due to the ongoing risk of fraud, you cannot rely on any bank details sent to you by email, even if they appear to come from this firm. It is your responsibility to check with us verbally either in person or by telephone that you are using the correct bank details for any payments to be made to us in order to avoid any misunderstandings, delays or fraud. We do not accept any responsibility or liability arising out of funds being sent by any party to an incorrect account in reliance on such an email.