I will not buy from Lookers again and that's after 4 Mercedes cars . ( Very disappointed.)

Dear Claire Price, I wish to make a complaint about the appauling service i received from your Tonbridge dealership over LJ20PNZ I travelled 240 miles to find it had not been valleted or gone through the workshop. I was mis-sold ceramic coating and there was more damage on the vehicle than discribed prior to sale including some body damage. The car went into the valleters twice while i sat in reception. I have never been shown such disrespect before. Your service department doesn't even know gearbox service schedules and i had to argue with them until they agreed they were wrong. I suggest you read the emails i sent to Ivan, Jordan and Lloyd. If this is the way you treat your customers then I suggest this is looked into. You should read my review which i also note has not been put on the website. Clearly your sales team, workshop and valleters need to be retrained as i note i am not the only dis-satisfied customer of yours.yours sincerely Ashley Hayland

Really poor, didn’t get responses from sales.Seemed to remember what was said, no follow up.No enthusiasm or energy for selling.Never heard back from them.

Made an enquiry and got a message back to say the car was sold. There was supposed to be a follow up call that never happened. Pretty poor really

They responded to my initial online inspection of their stock of used Mercedes within hours. Even though I explained that I was simply looking for comparison details with other makes of motorcar, they offered support and information on request. That is, on my opinion, as good service as one can expect.

This sales man Jordan tried his best considering I was bidding to buy not to mess about unfortunately he had to keep running off to his manager of which I think cost him the no sale I did eventually find a better deal from red line Harrogate I bought a Mercedes S class 400 D4maric 21 plate fall 60,600 don’t blame Jordan. It wasn’t his fault. He rang me only hours after purchasing this vehicle to now tell me you have reduced your price you had every opportunity to do that on the day I was bidding to buy regards Ron

-Escalation-Dear concerned, I am writing in to request an immediate escalation to the concerned management at Lookers After-sales team.For your reference, my car (reg FX22 OEE) broke down on 05/12/25 and was attended to by Mercedes RSA service. Subsequently the Mercedes RSA - RAC technician authorised the car to be recovered.After much chasing, my car was finally delivered at Lookers Tonbridge dealership on the 10th of December.It has been 20 days since the car was delivered at Tonbridge dealership and yet no progress has been made as the service advisor involved appears to be going back and forth with Mercedes-RAC over emails and not getting any workable response.May I please request that my case be escalated immediately and on a priority as the long pending repairs have not even started and this dismal situation is nowhere close to progressing still.Looking forward to hearing back from you soon.Thanks.

Took the car to a local MB dealer for service which left me significantly out of pocket because the Service Plan on the car was in someone else' name. I reached out to a staff (whom I had contact with) to help with the situation but he didn't - rather asked I contact customer service without providing the customer service contact. I followed up with him, telling him I was outside of UK and will appreciate any other assistance but he never responded again. This was since 12/13 Oct 2025.I felt this was quite dismissive and unhelpful, too. Please could anyone help with rectifying the Service Plan issue for me?

Did tell the call centre i did not want to be contacted due to my working hours and i would call in when I was ready. I was contacted every day by phone persistently more than once a day, leaving voicemails. This persistence clearly just wanting a sale for the end of Q4 targets will now make me choose another mercedes benz dealership when i am ready to discuss my next car.

Our enquiry was delth with no issues