Excellent and attentive service as always thank you

HelloI got a Mercedes Benz GM 21 TZC from your dealership and it was delivered to me on the 4th of December, on test driving the car later that same day, I discovered that the car vibrates when you step on the brakes, I sent you an email immediately that night to let you know about my observations.I tried reaching you the next day but was able to speak to someone at your dealership who gave me RAC number to call so they could come have a look at the car which I did.The RAC man came and did a test drive and straight away said it was a Warped Disc fault, he drove the car only for about a 100 meter. He was even shocked that the car was just delivered to me and from a Mercedes Benz dealership in such a condition. He said he was going to be sending his report to the repair team and advised me to book the car in with Bedford dealership for repairs.I was able to get a date for the 18th of December which is tomorrow.I have just received a message from Mercedes Benz of Bedford advising me to get in touch with the dealership where I got the car from as the repairs is not covered under the warranty.I have done this transaction with utmost trust and confidence in the Mercedes Benz dealership that whatsoever I am getting would be in perfect condition and that was part of the reason I didn’t think it was necessary to come see/test drive the car at your dealership before concluding this transaction.Also there is a plug missing on the back of the headrest of the passenger seatPlease help redress this situation and get the car fixed.Agreements become binding when both parties keep to their part of the deal. The RAC man has the details of the car mileage to let you know that the car was only driven by me for the test drive only, only about 4 miles before the fault was detected, when he came to check it . The car was delivered to me through an agent arranged by Callum, the salespersonThanks for your cooperation

I have always been very impressed by the good service you have provided any time I have enquired about anything.

I asked for a call after 15:00. I had a missed call at 11:00 with a voicemail and another at 17:50 with no voicemail. I called back 2 minutes after the 17:50 call but nobody answered. Even when I spoke to someone the next day, they weren’t prepared for my query despite filling out the online form.

Unable to offer a test drive , why would you spend circa 90k without drinking rge car

we would like to return the car for a full refundwe bought the car after it being advertised as 1 owner vehicle but we just got the V5 in the post & it says 2 previous ownersthe car also has a defective / damaged alloy wheel & the tracking is out

Dear Manager.Firstly Callum was a very attentive sale person including Lloyd when discussing a deal on KT23HXA on the phone. I explained I was very meticulous and specifically mentioned that any blemishes should be explicitly called out as I was travelling from a far. I was told that apart from some stone chips it is in excellent condition. All documentation was signed remotely, and agreed a part exchange at £32k for my E53 AMG KV70UJE.I mentioned that there was a company willing to buy my vehicle SCBS which is not far from the dealership and was offering a little more. I suggested that to make the transaction smoother I would sell to them and then they would drop me to your dealership in order for me to make a cash purchase of your vehicle.SCBS unfortunately dropped the price down to £31k due to excessive wear on the steering wheel, brown leather interior (which they didn’t know before) and some tracking issues. As I was there for a while and didn’t want your dealership to pick up on the same issues and drop your price down from £32k, I sold it to SCBS at a loss.However, I was excited about picking up my 2.5 year old C300e.The vehicle despite covering 39k miles by one owner was in a disgusting state for a 2.5 year old car. Multiple areas of damage/poor repair, scuffs & scratches, misting in lights and different tires on the front axle to name a couple of issues. Callum said this was up to Mercedes standard and would not discount nor remedy these issues despite admitted that it would cost approx. £2k to remedy.I was reminded that not all customers are meticulous like me and felt that your dealership could sell the vehicle in its current state for the current price. I felt compelled to buy it especially as I just lost £1k part exchange value on my vehicle and as a result of the sale, had not other means of transport to get home other than a 2.5 hour train journey back to Hertfordshire. Callum did state they would have honoured the £32k despite the issues I mentioned which again leaves a sour taste in my mouth as I was car less. Although I was comfortable buying the vehicle minus £2k however, was informed not a penny would be taken off it and is a good car for its age and mileage.These type of comments from a “premium” brand like Mercedes has challenged the faith I have in the standards of vehicles Mercedes sell both New & Approved. It has damaged your reputation in my eyes and will share the same with Mercedes Benz UK.There is nothing we can do about this vehicle now I’ve left and have now acquired one from a different brand to keep me going in the interim but a small gesture of goodwill compensation to cover the loss I made on my E53 of £1k would go some way to restore the faith lost in both Lookers and Mercedes as a brand.

You staff were very keen, but it seems that dealers want to sell us what they want to shift and not what we want to buy

YOU WERE AS ALWAYS SIMPLY FANTASTIC FAST EFFICIENT I WAS 10 MINUTES LATE DUE TO POOR DRIVING CONDITIONS I NATURALLY PHONED IN NO FUSS NO DELAYS WHEN I ARRIVED JUST YOUR USUAL HIGH STANDARDSTHANKYOU

Dear Lookers Mercedes Tonbridge Team,I hope you are well. I am reaching out regarding my vehicle (Reg: VE74 MHN), which is currently at your dealership due to a brake juddering issue.I am particularly concerned as this is a brand-new vehicle, only 9 months old and with approximately 12,000 miles, and experiencing such an issue at this stage is very stressful. I feel caught between the dealership and Mercedes-Benz Customer Service, with no clear ownership of the matter.I would greatly appreciate it if the dealership could take the lead in liaising with Mercedes and ensure that the necessary repair or replacement is completed under warranty without further delay. At this stage, I am not seeking explanations or justifications; I simply want the issue resolved promptly so that the vehicle is safe and fully operational.Thank you in advance for your assistance, and I look forward to your confirmation of action.