Unable to offer a test drive , why would you spend circa 90k without drinking rge car

we would like to return the car for a full refundwe bought the car after it being advertised as 1 owner vehicle but we just got the V5 in the post & it says 2 previous ownersthe car also has a defective / damaged alloy wheel & the tracking is out

Dear Manager.Firstly Callum was a very attentive sale person including Lloyd when discussing a deal on KT23HXA on the phone. I explained I was very meticulous and specifically mentioned that any blemishes should be explicitly called out as I was travelling from a far. I was told that apart from some stone chips it is in excellent condition. All documentation was signed remotely, and agreed a part exchange at £32k for my E53 AMG KV70UJE.I mentioned that there was a company willing to buy my vehicle SCBS which is not far from the dealership and was offering a little more. I suggested that to make the transaction smoother I would sell to them and then they would drop me to your dealership in order for me to make a cash purchase of your vehicle.SCBS unfortunately dropped the price down to £31k due to excessive wear on the steering wheel, brown leather interior (which they didn’t know before) and some tracking issues. As I was there for a while and didn’t want your dealership to pick up on the same issues and drop your price down from £32k, I sold it to SCBS at a loss.However, I was excited about picking up my 2.5 year old C300e.The vehicle despite covering 39k miles by one owner was in a disgusting state for a 2.5 year old car. Multiple areas of damage/poor repair, scuffs & scratches, misting in lights and different tires on the front axle to name a couple of issues. Callum said this was up to Mercedes standard and would not discount nor remedy these issues despite admitted that it would cost approx. £2k to remedy.I was reminded that not all customers are meticulous like me and felt that your dealership could sell the vehicle in its current state for the current price. I felt compelled to buy it especially as I just lost £1k part exchange value on my vehicle and as a result of the sale, had not other means of transport to get home other than a 2.5 hour train journey back to Hertfordshire. Callum did state they would have honoured the £32k despite the issues I mentioned which again leaves a sour taste in my mouth as I was car less. Although I was comfortable buying the vehicle minus £2k however, was informed not a penny would be taken off it and is a good car for its age and mileage.These type of comments from a “premium” brand like Mercedes has challenged the faith I have in the standards of vehicles Mercedes sell both New & Approved. It has damaged your reputation in my eyes and will share the same with Mercedes Benz UK.There is nothing we can do about this vehicle now I’ve left and have now acquired one from a different brand to keep me going in the interim but a small gesture of goodwill compensation to cover the loss I made on my E53 of £1k would go some way to restore the faith lost in both Lookers and Mercedes as a brand.

You staff were very keen, but it seems that dealers want to sell us what they want to shift and not what we want to buy

YOU WERE AS ALWAYS SIMPLY FANTASTIC FAST EFFICIENT I WAS 10 MINUTES LATE DUE TO POOR DRIVING CONDITIONS I NATURALLY PHONED IN NO FUSS NO DELAYS WHEN I ARRIVED JUST YOUR USUAL HIGH STANDARDSTHANKYOU

Dear Lookers Mercedes Tonbridge Team,I hope you are well. I am reaching out regarding my vehicle (Reg: VE74 MHN), which is currently at your dealership due to a brake juddering issue.I am particularly concerned as this is a brand-new vehicle, only 9 months old and with approximately 12,000 miles, and experiencing such an issue at this stage is very stressful. I feel caught between the dealership and Mercedes-Benz Customer Service, with no clear ownership of the matter.I would greatly appreciate it if the dealership could take the lead in liaising with Mercedes and ensure that the necessary repair or replacement is completed under warranty without further delay. At this stage, I am not seeking explanations or justifications; I simply want the issue resolved promptly so that the vehicle is safe and fully operational.Thank you in advance for your assistance, and I look forward to your confirmation of action.

I am writing to raise a formal complaint regarding the vehicle I purchased from your dealership in late August. Three months after purchase, I have been informed that the car now requires a service. At no point during the sales process was I advised that a service would be due so soon, nor was I made aware that the vehicle was close to the end of a 90-day period in which a complimentary service would have been provided.Given that this is a Mercedes-Benz vehicle, a brand associated with quality, reliability and high standards of customer care, it is entirely reasonable to expect that the car would not require a significant additional cost so shortly after purchase. A customer buying a premium brand should not be placed in a position where they must unexpectedly cover further expenses due to information that was not disclosed at the point of sale.When I contacted the Used Car Sales Manager, I was informed that my purchase fell just a few days outside the 90-day complimentary service window and that nothing could be done. This response was both surprising and disappointing, especially given the expectations attached to Mercedes-Benz customer service. I was later offered a £150 contribution towards the service once I provide an invoice; however, this does not resolve the issue. The financial impact is considerably greater, and more importantly, the omission of essential information at the time of purchase has resulted in an unnecessary and avoidable burden, particularly at this time of year with Christmas approaching.I must stress that the lack of transparency regarding both the service requirement and the expiring 90-day clause is misleading. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Failing to disclose material information that would influence a buyer’s decision such as the imminent need for a service conflicts with these expectations. Had this information been provided, I would have been able to make an informed decision or requested that the service be completed prior to purchase or collection.In light of the above, I am requesting that the dealership covers the full cost of the required service, as the need for it so soon after purchase is directly linked to the lack of communication at the time of sale. This is a reasonable resolution given the circumstances and the standards associated with the Mercedes-Benz brand. My service is now 11 days overdue due to the nature of this query being unresolved.I trust that you will treat this matter seriously and respond promptly with a satisfactory outcome. If the issue remains unresolved, I will have to escalate the matter through Mercedes-Benz Customer Services and, if necessary, the relevant consumer protection channels.I look forward to hearing from you.

I wish to reject the vehicle with the right to reject as per the consumer rights act due to faults and inconveniece. Refer to complaints 82457799 and 84403087

Dear Lookers Mercedes Tonbridge Team,I hope you are well. I am reaching out regarding my vehicle (Reg: VE74 MHN), which is currently at your dealership due to a brake juddering issue.I am particularly concerned as this is a brand-new vehicle, only 9 months old and with approximately 12,000 miles, and experiencing such an issue at this stage is very stressful. I feel caught between the dealership and Mercedes-Benz Customer Service, with no clear ownership of the matter.I would greatly appreciate it if the dealership could take the lead in liaising with Mercedes and ensure that the necessary repair or replacement is completed under warranty without further delay. At this stage, I am not seeking explanations or justifications; I simply want the issue resolved promptly so that the vehicle is safe and fully operational.Thank you in advance for your assistance, and I look forward to your confirmation of action.

My C class developed a fault attended by roadside assistance, the engineer booked the car into Tonbridge for the next morning and I delivered the car on the 26 Nov. The service manager arranged at short notice a courtesy car and arranged a lift to the rental car offices. The repair was undertaken within the estimate and completed 2 days earlier than anticipated. I was kept informed at all times. Special thanks to Nathan and Jo for going above and beyond, excellent ambassadors for your company