Unable to test drive the appropriate model. It was still useful, but there was no immediate chance of finding the model I was interested in.

Very dull and uninteresting show room,

Excellent customer service.

Very knowledgeable and quick to answer, didn’t push me to change my mind once decision made

The customer assistant Jack Heasman was very patient, understanding and was professional throughout that visit. he was also very helpful.

Jack made the purchase easy! He was prompt and informative from our first communication, predicting my questions and answering them before I had a chance to ask. Jack was quick to respond to my communications, despite many being via email due to my availability to talk during work, this wasn't an issue for him. He was polite, professional and thorough throughout and keen to ensure I was happy with every part of my purchase before he handed me the keys. Jack was patient and helpful when delays came up on my end, and he made sure that the vehicle was prepared and waiting for me to collect in the meantime. Nothing was too much trouble! A very refreshing sales experience, thanks to Jack!

Whilst I decided against a Mercedes, I had a good experience and the guy that helped me was fantastic ( I think his name was Luke?)

Very good knowlegible staff and not pushy

The salesperson was very keen to help me although unfortunately the vehicles on offer were over my budget.

Very very helpful staff with expert knowledge. Very polite