Joanne Smith was very helpful and collected my car from home and delivered it back for me. She is my preferred contact at Tonbridge.

I would welcome a second shot at this survey after the remedial work has been completed (removal and respray of many stone chips from front bumper and bonnet - due to be corrected end next week) The purchasing and part exchange mechanism has been a fairly difficult affair but with the tenacity of Jack Heasman (and I'm sure many others in the background) we're almost there. If I get a second opportunity to complete this survey I would hope to be awarding 5 Stars. Forthcoming marks (next pages) require qualification, technology too much to absorb in one but Jack has suggested for me to produce a list of questions for next week, which he will answer/ demonstrate. Very difficult to better that deal.

Louise was very helpful and answered all our questions. Great knowledge for only her 2nd week in the job!

Really helpful, friendly and professional

Good, efficient and friendly service

Adam and team was great help and great service

Trouble free

the only reason I gave 4star and not 5star was that I was told you would supply me with some screen wash, which I did not receive.

Jordan Austin made everything seamless

Very helpful and Patient with us as we are both in our 80s. Every question we asked was answered in full . We are delighted with our new car .