Good afternoon.Thank you for your email.The retailer involved is Mercedes-Benz of Wolverhampton.The vehicle details are:Reference: BD75 LNY / CLA / ANNA KOLIBSKind regardsAnnaWysłane z iPhone'aWiadomość napisana przez Customer Feedbackw dniu 9 lip 2026, o godz. 10:37:Good morning,Thanks for your email. I'm sorry to hear about your experience - I can understand your frustration.So we can raise a complaint for you, please can you confirm the name of the dealership in question.I look forward to your reply.Kind regards,Taps-----Original Message-----From: anna kolibskaSent: 09 July 2026 05:43To: Vehicle ComplaintsSubject: URGENT: Outstanding Deposit Refund – Ref: BD75 LNY / CLA / Anna KolibskaExternal Sender: Confirm legitimacy before acting.Good morningReference: BD75 LNY / CLA / Anna KolibskaI am writing to formally complain about the unacceptable delay in refunding my deposit.I paid a deposit on 10 June. I visited your dealership on 13 June to view the vehicle and decided not to proceed with the purchase. I was informed that my deposit would be refunded.It has now been almost a month, and I still have not received my refund. I have called your dealership several times, but nobody has returned my calls, and the issue remains unresolved.This level of customer service is extremely disappointing and unacceptable for a Mercedes-Benz dealership.I look forward to your prompt response and confirmation that the refund has been processed.Kind regards,Anna KolibskaWysłane z iPhone'a

stems back to september 2025, advised MB warranty for 1st year and then would roll onto lookers extended warranty, was advised it would roll over on the 9th September, was confirmed with Jack Poyner. has spoken to RAC who advised the warranty was cancelled 2 weeks later (23rd September).this has come to light as customers battery had died and had to get it replaced and was looking to claim back off the warranty to then be told it was cancelled. has been in hospital for 7 month and stressing out after having to pay for the battery replacement and finding out the warranty was cancelled with no notification or reasoning

Good afternoon,I would like to make a complaint regarding faulty discs and pads which I bought from Mercedes in March 2026.According to them, my only fault is that I bought the parts from them but did not get them fitted by them. I have a friend who is a mechanic. He used to work at Mercedes, but now he owns his own garage. This is not the first time I have bought parts from Mercedes. I have been doing this since I got the car, and my friend fits the parts for me.After getting the parts fitted, every time I braked, the steering wheel was vibrating. The mechanic who fitted them said the front discs and pads are faulty. As he worked at Mercedes before, he knew what he was doing.I went to the parts department last week with the receipt of purchase. They assured me that if the parts are faulty, I need to book an appointment, they will have a look, and if they are faulty, they will change them free of charge, except for the labour cost, which was fine.I went to my appointment on 07/07/2026, and I was told there is no warranty on discs and pads which have recently been changed. By the way, this does not say anywhere on the official Mercedes website, specifically for discs and pads. All it says is that all genuine parts bought from Mercedes have two years of warranty. It does not say on the receipt, or anywhere when you go to buy the parts, that some parts have no warranty.However, they offered to run the diagnosis, which costs £120, which is fine, but there is no guarantee or warranty for that either. If the parts are faulty, they can check with warranty, which is most likely to get rejected because they do not give a warranty on discs and pads.If this was the case, or if I had been told at the moment of purchase, or if it was mentioned on the receipt, I would have got the parts from elsewhere. I would also have told my other friends not to get parts from you, since there is no warranty. So why the hell do I have to pay £270 for parts with no warranty, which I can easily get from elsewhere for under £200?You are absolutely conning people. Now I am £300 down, and my car is not safe to drive, even though I have to commute a long distance for work.I will make sure people who know me, including car dealers and certified mechanics, know not to buy parts from Mercedes.Thank you. I will take this experience as a lesson.Manpreet Singh

GREED, GREED AT THE EXPENSE OF CUSTOMERUnfortunately I can’t give a MINUS star thank goodness I didn’t leave a 5* review 6 months ago on here when I bought the car in December 25 like I did on another review site because I LEARNT YESTERDAY THAT TO SELL IT BACK DUE TO A CHANGE IN CIRCUMSTANCES, THAT THE EXPERIENCE IS THE COMPLETE OPPOSITE! Which was really distressing and disappointing. Initially I was told that I would have to pay to end the HP contract, when I’d read the paperwork online before I couldn’t see it and asked to be shown it because I hadn’t been told by Mercedes and I only knew it applied to PCP. I was left at the table for a while the salesmen went and obtained the CORRECT information bringing a guy back who told me what I already knew but LOOKERS OF WOLVERHAMPTON TRUE NATURE EMERGED GREED, GREED AND GREED. I bought the ACLASS sport 24 plate for £24K having a part exchange of just under £7,500. I had only done 2,370 miles since I had the car it’s in immaculate condition. I was then told the amount they would pay was just over £4k keeping £3,500 of my initial deposit and only doing 2,357 miles making it not much over 5,000 miles in total, I’m totally DISGUSTED. YOU COULD SAY I HAVE BEEN CHARGED OVER A £1 a mile!! They requested I write a review, requesting a 5* as it has such a big impact on dealership bonuses when I bought the car, I was stupid I did. I HOPE THEY APPRECIATE THIS ONE AS MUCH! I felt that I should feel grateful for the offer after I was told some fairy stories about people who weren’t so LUCKY. So here’s the lesson you can all learn. If you think there is going to be changes in circumstances and make need to resell car don’t buy Mercedes, especially not from LOOKERS WOLVERHAMPTON. Yes they have the right to make money but I’ve never met such a level of GREED SHOWN AND THE DEALERSHIP OWNER WOULD HAVE KNOWN AFTER THE LENGTH OF CONVERSATION THEY HAD. IT SAYS IT ALL WHEN YOU’RE OFFERED MORE ON AN ONLINE WEBSITE FOR THE CAR by a SUBSTANTIAL amount. I TRULY BELIEVE REVIEW SITES SHOULD DO MINUS STARS BECAUSE MINE WOULD DEFINITELY BE AT LEAST -5* but the 1* will have to be suffice. DISGUSTING , I HOPE THIS REVIEW MAKES CUSTOMERS THINK TWICE BEFORE BUYING FROM MERCEDES ESPECIALLY LOOKERS WOLVERHAMPTON BECAUSE NO-ONE KNOWS WHAT THE FUTURE HOLDS AND CIRCUMSTANCES CAN CHANGE SO QUICKLY AND THEY JUST WANT TO MAKE MONEY ON THE CUSTOMER I THINK KEEPING OVER £3500 FROM MY DEPOSIT IS EXTREMELY GREEDY. I HOPE MERECEDES WOLVERHAMPTON STORE RATING DROPS TO A RECORD LOW!!

I bought a nee GlC and everything went fine until the police stopped me , seized my car and my family were scared . And the reason is a clonned plate number , my plate should have been bt75zxw and I was give a car with a plate BT75ZWX .Now I am using taxies to get to work until I have a free day to get my car released . And I have to pay to recovery company for keeping my car for around a week with them .all this distress to me and family is due to unacceptable mistake from you.

Unfortunately I can’t give a MINUS star thank goodness I didn’t leave a 5* review 6 months ago on here when I bought the car in December 25 like I did on another review site because I LEARNT YESTERDAY THAT TO SELL IT BACK DUE TO A CHANGE IN CIRCUMSTANCES, THAT THE EXPERIENCE IS THE COMPLETE OPPOSITE! Which was really distressing and disappointing.Initially I was told that I would have to pay to end the HP contract, when I’d read the paperwork online before I couldn’t see it and asked to be shown it because I hadn’t been told by Mercedes and I only knew it applied to PCP. I was left at the table for a while the salesmen went and obtained the CORRECT information bringing a guy back who told me what I already knew but LOOKERS OF WOLVERHAMPTON TRUE NATURE EMERGED GREED, GREED AND GREED. I bought the ACLASS sport 24 plate for £24K having a part exchange of just under £7,500. I had only done 2,370 miles since I had the car it’s in immaculate condition. I was then told the amount they would pay was just over £4k keeping £3,500 of my initial deposit and only doing 2,357 miles making it not much over 5,000 miles in total, I’m totally DISGUSTED. YOU COULD SAY I HAVE BEEN CHARGED OVER A £1 a mile!! They requested I write a review, requesting a 5* as it has such a big impact on dealership bonuses when I bought the car, I was stupid I did. I HOPE THEY APPRECIATE THIS ONE AS MUCH!I felt that I should feel grateful for the offer after I was told some fairy stories about people who weren’t so LUCKY.So here’s the lesson you can all learn. If you think there is going to be changes in circumstances and make need to resell car don’t buy Mercedes, especially not from LOOKERS WOLVERHAMPTON. Yes they have the right to make money but I’ve never met such a level of GREED SHOWN AND THE DEALERSHIP OWNER WOULD HAVE KNOWN AFTER THE LENGTH OF CONVERSATION THEY HAD.IT SAYS IT ALL WHEN YOU’RE OFFERED MORE ON AN ONLINE WEBSITE FOR THE CAR by a SUBSTANTIAL amount.I TRULY BELIEVE REVIEW SITES SHOULD DO MINUS STARS BECAUSE MINE WOULD DEFINITELY BE AT LEAST -5* but the 1* will have to be suffice.DISGUSTING , I HOPE THIS REVIEW MAKES CUSTOMERS THINK TWICE BEFORE BUYING FROM MERCEDES ESPECIALLY LOOKERS WOLVERHAMPTON BECAUSE NO-ONE KNOWS WHAT THE FUTURE HOLDS AND CIRCUMSTANCES CAN CHANGE SO QUICKLY AND THEY JUST WANT TO MAKE MONEY ON THE CUSTOMER I THINK KEEPING OVER £3500 FROM MY DEPOSIT IS EXTREMELY GREEDY. I HOPE MERECEDES WOLVERHAMPTON STORE RATING DROPS TO A RECORD LOW!!

Unfortunately I can’t give a MINUS star thank goodness I didn’t leave a 5* review 6 months ago on here when I bought the car in December 25 like I did on another review site because I LEARNT YESTERDAY THAT TO SELL IT BACK DUE TO A CHANGE IN CIRCUMSTANCES, THAT THE EXPERIENCE IS THE COMPLETE OPPOSITE! Which was really distressing and disappointing.Initially I was told that I would have to pay to end the HP contract, when I’d read the paperwork online before I couldn’t see it and asked to be shown it because I hadn’t been told by Mercedes and I only knew it applied to PCP. I was left at the table for a while the salesmen went and obtained the CORRECT information bringing a guy back who told me what I already knew but LOOKERS OF WOLVERHAMPTON TRUE NATURE EMERGED GREED, GREED AND GREED. I bought the ACLASS sport 24 plate for £24K having a part exchange of just under £7,500. I had only done 2,370 miles since I had the car it’s in immaculate condition. I was then told the amount they would pay was just over £4k keeping £3,500 of my initial deposit and only doing 2,357 miles making it not much over 5,000 miles in total, I’m totally DISGUSTED. YOU COULD SAY I HAVE BEEN CHARGED OVER A £1 a mile!! They requested I write a review, requesting a 5* as it has such a big impact on dealership bonuses when I bought the car, I was stupid I did. I HOPE THEY APPRECIATE THIS ONE AS MUCH!I felt that I should feel grateful for the offer after I was told some fairy stories about people who weren’t so LUCKY.So here’s the lesson you can all learn. If you think there is going to be changes in circumstances and make need to resell car don’t buy Mercedes, especially not from LOOKERS WOLVERHAMPTON. Yes they have the right to make money but I’ve never met such a level of GREED SHOWN AND THE DEALERSHIP OWNER WOULD HAVE KNOWN AFTER THE LENGTH OF CONVERSATION THEY HAD.IT SAYS IT ALL WHEN YOU’RE OFFERED MORE ON AN ONLINE WEBSITE FOR THE CAR by a SUBSTANTIAL amount.I TRULY BELIEVE REVIEW SITES SHOULD DO MINUS STARS BECAUSE MINE WOULD DEFINITELY BE AT LEAST -5* but the 1* will have to be suffice.DISGUSTING , I HOPE THIS REVIEW MAKES CUSTOMERS THINK TWICE BEFORE BUYING FROM MERCEDES ESPECIALLY LOOKERS WOLVERHAMPTON BECAUSE NO-ONE KNOWS WHAT THE FUTURE HOLDS AND CIRCUMSTANCES CAN CHANGE SO QUICKLY AND THEY JUST WANT TO MAKE MONEY ON THE CUSTOMER I THINK KEEPING OVER £3500 FROM MY DEPOSIT IS EXTREMELY GREEDY. I HOPE MERECEDES WOLVERHAMPTON STORE RATING DROPS TO A RECORD LOW!!

Begin forwarded message:From: Micheal GriffithsDate: 17 June 2026 at 18:04:18 BSTTo: petersmith@lookers.co.ukCc: jamalparnellrgyc@hotmail.comSubject: Re: URGENT - Mercedes-Benz A-Class BU71CFX - Multiple Faults Within 30 Days of Purchase - Immediate Response RequiredApologies for the name error, Peter.Kind RegardsMichealOn 17 Jun 2026, at 17:56, Micheal Griffithswrote:Dear Paul,I am writing on behalf of my brother Jamal Parnell, who purchased the above vehicle from Lookers Mercedes-Benz Wolverhampton on 27 April 2026 on a Hire Purchase agreement.I am contacting you as a matter of urgency and require an immediate response.I must make clear from the outset that due to the way this situation has been handled by your sales representative Aaron, and the significant distress this has caused Jamal, we have taken the decision that all communication regarding this matter should be directed to me, Micheál Griffiths, at mikel_71@icloud.com and by phone on 07538041191. Jamal is to be copied into all correspondence at jamalparnellrgyc@hotmail.com but should not be contacted directly at this stage.Before I set out the details of our concerns, I want to be clear that we purchased this vehicle in good faith and loves the car. This is not a complaint made lightly or with any desire to cause difficulty. wesimply wants the vehicle he paid for to work as it should. We are raising these issues because we believe that is a reasonable and fair expectation.The TimelineWe took ownership of the vehicle on 27 April 2026.Around 8 May 2026, just under two weeks after purchase, an amber engine warning light appeared on the dashboard. At that point Jamal was unsure whether this was a fault or a temporary glitch and chose to monitor the situation carefully.By around 20 May 2026 it became clear the warning light was consistent and not resolving itself. Jamal contacted your colleague Aaron at that point to report the issue.On 12 June 2026 the RAC attended the vehicle. I have attached the official RAC Customer Support Report for your reference.The FaultsThe attached RAC report confirms the following faults were identified on the vehicle:1. An upstream turbocharger exhaust temperature sensor reading erratically2. A pan sunroof Hall sensor faultThe RAC report explicitly states that the repairs carried out were temporary in nature and that a permanent workshop repair is required as soon as possible. Jamal is therefore currently driving this vehicle on a temporary repair only, which raises a serious and immediate safety concern that I address below.In addition to the faults identified by the RAC, there is a third fault that has been present since Jamal began charging the vehicle. Once fully charged, the battery only ever achieves a maximum of 20 miles of range before depleting. According to the official Mercedes-Benz vehicle specification, the battery range for this model should be 48 miles. This can be verified directly on theMercedes-Benz website here:https://tax.mercedes-benz.co.uk/details/?make=Mercedes%2DBenz&model=A%2DClass&derivative=A+250+e+AMG+Line+Premium+8G%2DDCTJamal is therefore achieving less than half the manufacturer's stated battery range. This is not a minor variance. This is a significant fault that has been present since purchase.Urgent Safety ConcernJamal is currently driving this vehicle on a temporary repair only. It is not clear to us how safe the vehicle is in its current condition. A turbocharger sensor reading erratically is not a minor issue, and we are seriously concerned about Jamal's safety while this remains unresolved.We require an immediate response on this point specifically.Our PositionAll three faults were present within 30 days of purchase and before the first monthly payment was made. Under the Consumer Rights Act 2015, goods must be of satisfactory quality and fit for purpose at the point of sale. We believe this vehicle did not meet that standard.What We Are RequestingWe require Lookers to respond to the following points immediately and in writing:1. Given the safety concern outlined above, what is your immediate advice regarding whether this vehicle should continue to be driven in its current state?2. What urgent steps will you take to resolve all three faults identified above, and what is your proposed timeline for doing so?3. The vehicle must be collected from Jamal's home address, which you have on file, and returned directly to that same address once the permanent repair has been completed. Jamal is not in a position to arrange delivery to or collection from the dealership.4. If the repair cannot be completed within the same working day, a courtesy car must be provided for the full duration of the repair and delivered to Jamal's home address.5. We require a full written explanation of your standard procedure when a warranty needs to be used this early in a finance contract, and what your obligations are to the customer in this situation.I have attached the RAC Customer Support Report as formal evidence. Given the safety concern raised, we expect an immediate response and not within the standard 7 working day window.Look forward to your response.Yours sincerely,Micheál GriffithsWriting on behalf of Jamal Parnell07538041191mikel_71@icloud.comCC: Jamal Parnell - jamalparnellrgyc@hotmail.com

Good afternoon Sirs,I hope this finds you well.In desperate need of your assistance please.For the past month now we have been trying to purchase a car through our business on a Hire Purchase agreement with Mercedes.Initially the contact with the representative was fast and responsive and I was informed the car will be with you in a week, worst case 2 weeks.Communication has deteriorated sinceSummary of events:ID checks have been completed on the majority shareholder of our business, me another share holder and further requests have been made for the 2 trustees which both have completed there ID checks. All business goes through the trading co and the trustee’s only relate to the holding co which owns all the buildings we operate in. Whilst slightly more complex it is not unheard of especially as our business approaches 200 years of operations.Accounts have also been provided and now as the address on the share certificate for one of the trustees is different, so we are being requested to have her provide certified confirmation of her address. Again adding further delays which I believe area just not needed.We also have been asked for ID checks based on people in the wrong/different company being told a Hayley Carpenter has a 50% share in the business which whoever she is does not.At every stage we provide documents we are then asked to provide further evidence, considering the level of information provided this is by far excessive and not all a legal requirement. Communication in relation to this is very poor and there seems to just be a lot of waiting. When initially setting this up we should have had a list to gather all information in one rather than drip feeding this through.Furthermore to this, with confirmation on text message to the sales rep at this branch it is clear that I have requested a GLB 4 wheel drive. Then the sales rep states confirming the 250+ GLB to which I reply the 4matic GLB. Yet weeks in to this, looking at further info on the many emails it looks as though a 250+ is the car that has been sent to the dealership.The following quote was sent to my email in plane text headed not indicating the wrong vehicle.From here I sent him my ID to which he confirmed he would complete the ID verification his side. Then days later after I chased and was told I had to complete the ID verification myself.All in all, feeling very frustrated so ask that common sense prevail so we can move on and purchase this vehicle. We have requested the complaints handling procedure on more than one occasion and not had this sent to us as of yet. Furthermore I had a query on conditional selling to which there has been no response. This relates to quotes online to calculate the HP costings and interest with no deposit came out lower than putting a deposit down. Initially we wanted to put nothing down, we were told after paying the £500 that the Mercedes finance team state we have to put down a 10% deposit which from the online calculators would incur more interest. Being forced to pay more interest is particularly frustrating, however again we agreed to this.What I would like to happen is that no further information is requested and a collection date for the vehicle is booked in.After initially being informed the vehicle would be ready in 1-2 weeks I have had to put my previous car back on the road at my expense.Either we are compensated or at the same value the correct car is issued so we can collect this in a timely fashion.I am very open to suggestions and would like an effective resolution today or early next week.My telephone number is belowKindest regards

Submitted form fields:Customer Web Form Type: General Webform EnquiryFirst Name: MeganLast Name: SheldonEmail Address: meg.sheldon@icloud.comTelephone Number: 07885899281Enquiry details: Dear Mercedes, I am writing to raise a concern regarding a significant repair that has recently been required on my Mercedes A Class. I purchased the 69 reg vehicle directly from Mercedes-Benz in 2021 and have maintained it meticulously throughout my ownership. The car has never missed a service and has been serviced either by Mercedes dealerships or Mercedes approved specialists in accordance with your recommendations. Following the an engine warning light on my dashboard, I arranged for a diagnostic investigation. I have subsequently received independent assessments from two trusted Mercedes specialists, both of whom concluded that the particulate matter sensor requires replacement, at a cost of over £500 (I can attach the diagnostics report) What concerns me is that both specialists expressed surprise that such a failure has occurred on a vehicle of this age and mileage with a full service history. I have been advised that this type of fault is typically associated with much older cars and much higher mileage vehicles, often in excess of 200,000 miles. My vehicle has covered approximately 40,000 to 60,000 miles and is driven regularly on motorway journeys, which should be beneficial. Given the age, mileage and full service history of the vehicle, I believe this represents a premature component failure rather than expected wear and tear or even misuse. As a Mercedes customer who has fully followed the recommended maintenance schedule, I am disappointed to be facing a repair of this nature at this stage of ownership. I would therefore ask Mercedes to review this matter and consider providing a goodwill contribution towards the repair costs. I would appreciate your response and any assistance you are able to offer, Thank you in advance, Kind regards, Megan Sheldon WF69 ZZXDealership: Mercedes-Benz of WolverhamptonDealership ID: 99A29CF5-3A93-4CB1-845B-73891260DCCDEnquiry Type: AftersalesSource: https://www.lookers.co.uk/mercedes-benz/contact-us/mercedes-benz-of-wolverhampton?srsltid=AfmBOooEHYjLqBncP9UFFyeoTJUOVFh-78wYUTeJjr-j_33zQFNUF3-tEngagement Score: 0Customer Session Interactions:https://www.lookers.co.uk/mercedes-benz/contact-us/mercedes-benz-of-wolverhampton?srsltid=AfmBOooEHYjLqBncP9UFFyeoTJUOVFh-78wYUTeJjr-j_33zQFNUF3-t