I have always bought my cars from Lookers Wolverhampton and this would have been my third purchase. I was disappointed by the attitude i received from one of the snr salesperson assisting the junior salesperson. I felt pressured into making a decision and when i asked for the numbers, he was evasive and dismissive unless i agreed to his offer or purchasing a brand new vehicle. I was utterly disgusted by the unprofessionalism and attitude.

No reply or response, I sent my mobile number over to ben and had no communication

Quick contact and supplied all the info requested

Answered queries quickly and followed up

I made an enquiry over the weekend about a c43 AMG through the Mercedes website. I am a serious buyer who currently drives a C63. The sales assistant from Wolverhampton called me quickly and we discussed two things: 1) arranging a demo (at any Lookers site); and 2) preparing some finance quotes for me. He copied in an email to Peter Smith. I have since heard nothing from the dealership despite leaving a message for Peter Smith. I am now very unlikely to buy through Lookers. All Adam seemed to care about was me confirming to Mercedes central that he had called me - clearly however, he doesn't want to actually sell cars. Maybe he sticks to admin in the future and someone who cares and understands what customer service is actually calls interested customers. Despite being local to Wolverhampton - I will now travel to an alternative dealership. If it's Lookers - I will probably pass.

I have no idea why you are asking me?

This is the second request I’ve had for feedback. Please refer to my earlier justification for providing such a low score

Very poor communication and seemingly without the personnel resources or systems to improve matters

Never answered the question asked and kept calling when I had asked to be contacted by email. The voicemails kept telling me the sales agent was from Volkswagen…not Mercedes.

Lookers representative wasn’t interested in my query, purely wanted to get commission either through purchasing a new car or refinancing.