GREED, GREED AT THE EXPENSE OF CUSTOMERUnfortunately I can’t give a MINUS star thank goodness I didn’t leave a 5* review 6 months ago on here when I bought the car in December 25 like I did on another review site because I LEARNT YESTERDAY THAT TO SELL IT BACK DUE TO A CHANGE IN CIRCUMSTANCES, THAT THE EXPERIENCE IS THE COMPLETE OPPOSITE! Which was really distressing and disappointing. Initially I was told that I would have to pay to end the HP contract, when I’d read the paperwork online before I couldn’t see it and asked to be shown it because I hadn’t been told by Mercedes and I only knew it applied to PCP. I was left at the table for a while the salesmen went and obtained the CORRECT information bringing a guy back who told me what I already knew but LOOKERS OF WOLVERHAMPTON TRUE NATURE EMERGED GREED, GREED AND GREED. I bought the ACLASS sport 24 plate for £24K having a part exchange of just under £7,500. I had only done 2,370 miles since I had the car it’s in immaculate condition. I was then told the amount they would pay was just over £4k keeping £3,500 of my initial deposit and only doing 2,357 miles making it not much over 5,000 miles in total, I’m totally DISGUSTED. YOU COULD SAY I HAVE BEEN CHARGED OVER A £1 a mile!! They requested I write a review, requesting a 5* as it has such a big impact on dealership bonuses when I bought the car, I was stupid I did. I HOPE THEY APPRECIATE THIS ONE AS MUCH! I felt that I should feel grateful for the offer after I was told some fairy stories about people who weren’t so LUCKY. So here’s the lesson you can all learn. If you think there is going to be changes in circumstances and make need to resell car don’t buy Mercedes, especially not from LOOKERS WOLVERHAMPTON. Yes they have the right to make money but I’ve never met such a level of GREED SHOWN AND THE DEALERSHIP OWNER WOULD HAVE KNOWN AFTER THE LENGTH OF CONVERSATION THEY HAD. IT SAYS IT ALL WHEN YOU’RE OFFERED MORE ON AN ONLINE WEBSITE FOR THE CAR by a SUBSTANTIAL amount. I TRULY BELIEVE REVIEW SITES SHOULD DO MINUS STARS BECAUSE MINE WOULD DEFINITELY BE AT LEAST -5* but the 1* will have to be suffice. DISGUSTING , I HOPE THIS REVIEW MAKES CUSTOMERS THINK TWICE BEFORE BUYING FROM MERCEDES ESPECIALLY LOOKERS WOLVERHAMPTON BECAUSE NO-ONE KNOWS WHAT THE FUTURE HOLDS AND CIRCUMSTANCES CAN CHANGE SO QUICKLY AND THEY JUST WANT TO MAKE MONEY ON THE CUSTOMER I THINK KEEPING OVER £3500 FROM MY DEPOSIT IS EXTREMELY GREEDY. I HOPE MERECEDES WOLVERHAMPTON STORE RATING DROPS TO A RECORD LOW!!

I bought a nee GlC and everything went fine until the police stopped me , seized my car and my family were scared . And the reason is a clonned plate number , my plate should have been bt75zxw and I was give a car with a plate BT75ZWX .Now I am using taxies to get to work until I have a free day to get my car released . And I have to pay to recovery company for keeping my car for around a week with them .all this distress to me and family is due to unacceptable mistake from you.

Unfortunately I can’t give a MINUS star thank goodness I didn’t leave a 5* review 6 months ago on here when I bought the car in December 25 like I did on another review site because I LEARNT YESTERDAY THAT TO SELL IT BACK DUE TO A CHANGE IN CIRCUMSTANCES, THAT THE EXPERIENCE IS THE COMPLETE OPPOSITE! Which was really distressing and disappointing.Initially I was told that I would have to pay to end the HP contract, when I’d read the paperwork online before I couldn’t see it and asked to be shown it because I hadn’t been told by Mercedes and I only knew it applied to PCP. I was left at the table for a while the salesmen went and obtained the CORRECT information bringing a guy back who told me what I already knew but LOOKERS OF WOLVERHAMPTON TRUE NATURE EMERGED GREED, GREED AND GREED. I bought the ACLASS sport 24 plate for £24K having a part exchange of just under £7,500. I had only done 2,370 miles since I had the car it’s in immaculate condition. I was then told the amount they would pay was just over £4k keeping £3,500 of my initial deposit and only doing 2,357 miles making it not much over 5,000 miles in total, I’m totally DISGUSTED. YOU COULD SAY I HAVE BEEN CHARGED OVER A £1 a mile!! They requested I write a review, requesting a 5* as it has such a big impact on dealership bonuses when I bought the car, I was stupid I did. I HOPE THEY APPRECIATE THIS ONE AS MUCH!I felt that I should feel grateful for the offer after I was told some fairy stories about people who weren’t so LUCKY.So here’s the lesson you can all learn. If you think there is going to be changes in circumstances and make need to resell car don’t buy Mercedes, especially not from LOOKERS WOLVERHAMPTON. Yes they have the right to make money but I’ve never met such a level of GREED SHOWN AND THE DEALERSHIP OWNER WOULD HAVE KNOWN AFTER THE LENGTH OF CONVERSATION THEY HAD.IT SAYS IT ALL WHEN YOU’RE OFFERED MORE ON AN ONLINE WEBSITE FOR THE CAR by a SUBSTANTIAL amount.I TRULY BELIEVE REVIEW SITES SHOULD DO MINUS STARS BECAUSE MINE WOULD DEFINITELY BE AT LEAST -5* but the 1* will have to be suffice.DISGUSTING , I HOPE THIS REVIEW MAKES CUSTOMERS THINK TWICE BEFORE BUYING FROM MERCEDES ESPECIALLY LOOKERS WOLVERHAMPTON BECAUSE NO-ONE KNOWS WHAT THE FUTURE HOLDS AND CIRCUMSTANCES CAN CHANGE SO QUICKLY AND THEY JUST WANT TO MAKE MONEY ON THE CUSTOMER I THINK KEEPING OVER £3500 FROM MY DEPOSIT IS EXTREMELY GREEDY. I HOPE MERECEDES WOLVERHAMPTON STORE RATING DROPS TO A RECORD LOW!!

Unfortunately I can’t give a MINUS star thank goodness I didn’t leave a 5* review 6 months ago on here when I bought the car in December 25 like I did on another review site because I LEARNT YESTERDAY THAT TO SELL IT BACK DUE TO A CHANGE IN CIRCUMSTANCES, THAT THE EXPERIENCE IS THE COMPLETE OPPOSITE! Which was really distressing and disappointing.Initially I was told that I would have to pay to end the HP contract, when I’d read the paperwork online before I couldn’t see it and asked to be shown it because I hadn’t been told by Mercedes and I only knew it applied to PCP. I was left at the table for a while the salesmen went and obtained the CORRECT information bringing a guy back who told me what I already knew but LOOKERS OF WOLVERHAMPTON TRUE NATURE EMERGED GREED, GREED AND GREED. I bought the ACLASS sport 24 plate for £24K having a part exchange of just under £7,500. I had only done 2,370 miles since I had the car it’s in immaculate condition. I was then told the amount they would pay was just over £4k keeping £3,500 of my initial deposit and only doing 2,357 miles making it not much over 5,000 miles in total, I’m totally DISGUSTED. YOU COULD SAY I HAVE BEEN CHARGED OVER A £1 a mile!! They requested I write a review, requesting a 5* as it has such a big impact on dealership bonuses when I bought the car, I was stupid I did. I HOPE THEY APPRECIATE THIS ONE AS MUCH!I felt that I should feel grateful for the offer after I was told some fairy stories about people who weren’t so LUCKY.So here’s the lesson you can all learn. If you think there is going to be changes in circumstances and make need to resell car don’t buy Mercedes, especially not from LOOKERS WOLVERHAMPTON. Yes they have the right to make money but I’ve never met such a level of GREED SHOWN AND THE DEALERSHIP OWNER WOULD HAVE KNOWN AFTER THE LENGTH OF CONVERSATION THEY HAD.IT SAYS IT ALL WHEN YOU’RE OFFERED MORE ON AN ONLINE WEBSITE FOR THE CAR by a SUBSTANTIAL amount.I TRULY BELIEVE REVIEW SITES SHOULD DO MINUS STARS BECAUSE MINE WOULD DEFINITELY BE AT LEAST -5* but the 1* will have to be suffice.DISGUSTING , I HOPE THIS REVIEW MAKES CUSTOMERS THINK TWICE BEFORE BUYING FROM MERCEDES ESPECIALLY LOOKERS WOLVERHAMPTON BECAUSE NO-ONE KNOWS WHAT THE FUTURE HOLDS AND CIRCUMSTANCES CAN CHANGE SO QUICKLY AND THEY JUST WANT TO MAKE MONEY ON THE CUSTOMER I THINK KEEPING OVER £3500 FROM MY DEPOSIT IS EXTREMELY GREEDY. I HOPE MERECEDES WOLVERHAMPTON STORE RATING DROPS TO A RECORD LOW!!

Begin forwarded message:From: Micheal GriffithsDate: 17 June 2026 at 18:04:18 BSTTo: petersmith@lookers.co.ukCc: jamalparnellrgyc@hotmail.comSubject: Re: URGENT - Mercedes-Benz A-Class BU71CFX - Multiple Faults Within 30 Days of Purchase - Immediate Response RequiredApologies for the name error, Peter.Kind RegardsMichealOn 17 Jun 2026, at 17:56, Micheal Griffithswrote:Dear Paul,I am writing on behalf of my brother Jamal Parnell, who purchased the above vehicle from Lookers Mercedes-Benz Wolverhampton on 27 April 2026 on a Hire Purchase agreement.I am contacting you as a matter of urgency and require an immediate response.I must make clear from the outset that due to the way this situation has been handled by your sales representative Aaron, and the significant distress this has caused Jamal, we have taken the decision that all communication regarding this matter should be directed to me, Micheál Griffiths, at mikel_71@icloud.com and by phone on 07538041191. Jamal is to be copied into all correspondence at jamalparnellrgyc@hotmail.com but should not be contacted directly at this stage.Before I set out the details of our concerns, I want to be clear that we purchased this vehicle in good faith and loves the car. This is not a complaint made lightly or with any desire to cause difficulty. wesimply wants the vehicle he paid for to work as it should. We are raising these issues because we believe that is a reasonable and fair expectation.The TimelineWe took ownership of the vehicle on 27 April 2026.Around 8 May 2026, just under two weeks after purchase, an amber engine warning light appeared on the dashboard. At that point Jamal was unsure whether this was a fault or a temporary glitch and chose to monitor the situation carefully.By around 20 May 2026 it became clear the warning light was consistent and not resolving itself. Jamal contacted your colleague Aaron at that point to report the issue.On 12 June 2026 the RAC attended the vehicle. I have attached the official RAC Customer Support Report for your reference.The FaultsThe attached RAC report confirms the following faults were identified on the vehicle:1. An upstream turbocharger exhaust temperature sensor reading erratically2. A pan sunroof Hall sensor faultThe RAC report explicitly states that the repairs carried out were temporary in nature and that a permanent workshop repair is required as soon as possible. Jamal is therefore currently driving this vehicle on a temporary repair only, which raises a serious and immediate safety concern that I address below.In addition to the faults identified by the RAC, there is a third fault that has been present since Jamal began charging the vehicle. Once fully charged, the battery only ever achieves a maximum of 20 miles of range before depleting. According to the official Mercedes-Benz vehicle specification, the battery range for this model should be 48 miles. This can be verified directly on theMercedes-Benz website here:https://tax.mercedes-benz.co.uk/details/?make=Mercedes%2DBenz&model=A%2DClass&derivative=A+250+e+AMG+Line+Premium+8G%2DDCTJamal is therefore achieving less than half the manufacturer's stated battery range. This is not a minor variance. This is a significant fault that has been present since purchase.Urgent Safety ConcernJamal is currently driving this vehicle on a temporary repair only. It is not clear to us how safe the vehicle is in its current condition. A turbocharger sensor reading erratically is not a minor issue, and we are seriously concerned about Jamal's safety while this remains unresolved.We require an immediate response on this point specifically.Our PositionAll three faults were present within 30 days of purchase and before the first monthly payment was made. Under the Consumer Rights Act 2015, goods must be of satisfactory quality and fit for purpose at the point of sale. We believe this vehicle did not meet that standard.What We Are RequestingWe require Lookers to respond to the following points immediately and in writing:1. Given the safety concern outlined above, what is your immediate advice regarding whether this vehicle should continue to be driven in its current state?2. What urgent steps will you take to resolve all three faults identified above, and what is your proposed timeline for doing so?3. The vehicle must be collected from Jamal's home address, which you have on file, and returned directly to that same address once the permanent repair has been completed. Jamal is not in a position to arrange delivery to or collection from the dealership.4. If the repair cannot be completed within the same working day, a courtesy car must be provided for the full duration of the repair and delivered to Jamal's home address.5. We require a full written explanation of your standard procedure when a warranty needs to be used this early in a finance contract, and what your obligations are to the customer in this situation.I have attached the RAC Customer Support Report as formal evidence. Given the safety concern raised, we expect an immediate response and not within the standard 7 working day window.Look forward to your response.Yours sincerely,Micheál GriffithsWriting on behalf of Jamal Parnell07538041191mikel_71@icloud.comCC: Jamal Parnell - jamalparnellrgyc@hotmail.com

Good afternoon Sirs,I hope this finds you well.In desperate need of your assistance please.For the past month now we have been trying to purchase a car through our business on a Hire Purchase agreement with Mercedes.Initially the contact with the representative was fast and responsive and I was informed the car will be with you in a week, worst case 2 weeks.Communication has deteriorated sinceSummary of events:ID checks have been completed on the majority shareholder of our business, me another share holder and further requests have been made for the 2 trustees which both have completed there ID checks. All business goes through the trading co and the trustee’s only relate to the holding co which owns all the buildings we operate in. Whilst slightly more complex it is not unheard of especially as our business approaches 200 years of operations.Accounts have also been provided and now as the address on the share certificate for one of the trustees is different, so we are being requested to have her provide certified confirmation of her address. Again adding further delays which I believe area just not needed.We also have been asked for ID checks based on people in the wrong/different company being told a Hayley Carpenter has a 50% share in the business which whoever she is does not.At every stage we provide documents we are then asked to provide further evidence, considering the level of information provided this is by far excessive and not all a legal requirement. Communication in relation to this is very poor and there seems to just be a lot of waiting. When initially setting this up we should have had a list to gather all information in one rather than drip feeding this through.Furthermore to this, with confirmation on text message to the sales rep at this branch it is clear that I have requested a GLB 4 wheel drive. Then the sales rep states confirming the 250+ GLB to which I reply the 4matic GLB. Yet weeks in to this, looking at further info on the many emails it looks as though a 250+ is the car that has been sent to the dealership.The following quote was sent to my email in plane text headed not indicating the wrong vehicle.From here I sent him my ID to which he confirmed he would complete the ID verification his side. Then days later after I chased and was told I had to complete the ID verification myself.All in all, feeling very frustrated so ask that common sense prevail so we can move on and purchase this vehicle. We have requested the complaints handling procedure on more than one occasion and not had this sent to us as of yet. Furthermore I had a query on conditional selling to which there has been no response. This relates to quotes online to calculate the HP costings and interest with no deposit came out lower than putting a deposit down. Initially we wanted to put nothing down, we were told after paying the £500 that the Mercedes finance team state we have to put down a 10% deposit which from the online calculators would incur more interest. Being forced to pay more interest is particularly frustrating, however again we agreed to this.What I would like to happen is that no further information is requested and a collection date for the vehicle is booked in.After initially being informed the vehicle would be ready in 1-2 weeks I have had to put my previous car back on the road at my expense.Either we are compensated or at the same value the correct car is issued so we can collect this in a timely fashion.I am very open to suggestions and would like an effective resolution today or early next week.My telephone number is belowKindest regards

Submitted form fields:Customer Web Form Type: General Webform EnquiryFirst Name: MeganLast Name: SheldonEmail Address: meg.sheldon@icloud.comTelephone Number: 07885899281Enquiry details: Dear Mercedes, I am writing to raise a concern regarding a significant repair that has recently been required on my Mercedes A Class. I purchased the 69 reg vehicle directly from Mercedes-Benz in 2021 and have maintained it meticulously throughout my ownership. The car has never missed a service and has been serviced either by Mercedes dealerships or Mercedes approved specialists in accordance with your recommendations. Following the an engine warning light on my dashboard, I arranged for a diagnostic investigation. I have subsequently received independent assessments from two trusted Mercedes specialists, both of whom concluded that the particulate matter sensor requires replacement, at a cost of over £500 (I can attach the diagnostics report) What concerns me is that both specialists expressed surprise that such a failure has occurred on a vehicle of this age and mileage with a full service history. I have been advised that this type of fault is typically associated with much older cars and much higher mileage vehicles, often in excess of 200,000 miles. My vehicle has covered approximately 40,000 to 60,000 miles and is driven regularly on motorway journeys, which should be beneficial. Given the age, mileage and full service history of the vehicle, I believe this represents a premature component failure rather than expected wear and tear or even misuse. As a Mercedes customer who has fully followed the recommended maintenance schedule, I am disappointed to be facing a repair of this nature at this stage of ownership. I would therefore ask Mercedes to review this matter and consider providing a goodwill contribution towards the repair costs. I would appreciate your response and any assistance you are able to offer, Thank you in advance, Kind regards, Megan Sheldon WF69 ZZXDealership: Mercedes-Benz of WolverhamptonDealership ID: 99A29CF5-3A93-4CB1-845B-73891260DCCDEnquiry Type: AftersalesSource: https://www.lookers.co.uk/mercedes-benz/contact-us/mercedes-benz-of-wolverhampton?srsltid=AfmBOooEHYjLqBncP9UFFyeoTJUOVFh-78wYUTeJjr-j_33zQFNUF3-tEngagement Score: 0Customer Session Interactions:https://www.lookers.co.uk/mercedes-benz/contact-us/mercedes-benz-of-wolverhampton?srsltid=AfmBOooEHYjLqBncP9UFFyeoTJUOVFh-78wYUTeJjr-j_33zQFNUF3-t

Dear Sir/Madam,I am writing to formally reject the vehicle financed under Agreement Number RX70VPJ, a Mercedes-Benz GLC 43 AMG 3.0 V6, purchased on 15 May 2026.I initially attempted to reject the vehicle through the finance company, which resulted in a delay in this matter being brought directly to the dealership’s attention. I understand that the dealership has only recently become aware of my formal rejection request as a result.The reason for my rejection is the ongoing and recurring faults affecting the vehicle, which have caused me to lose all confidence in its safety, reliability, and roadworthiness.Shortly after purchase, while driving on the motorway with my children in the vehicle, the engine management warning light illuminated unexpectedly. This was extremely concerning and raised immediate concerns regarding the safety of the vehicle. I returned the vehicle to the Mercedes-Benz dealership the following day for inspection and repair.Although repairs were carried out, the same engine management warning light reappeared approximately one week later. The recurrence of the fault so soon after repair demonstrates that the issue was not properly resolved and has left me with serious concerns about the vehicle’s condition.Furthermore, I met with Mr Matthew Watson, Sales Manager, regarding the vehicle. During our discussions, Matt the technician who made him aware of the technical issue the car was coming up with the engine light clear that the dealership was aware of the electrical problems affecting the vehicle. This raises a serious question as to why the vehicle was supplied to me despite the dealership’s knowledge of these faults. Had I been informed of these issues before taking delivery, I would have had significant reservations about proceeding with the purchase.The fact that the dealership was aware of the electrical problems and still supplied the vehicle has further undermined my confidence in both the vehicle and the manner in which this matter has been handled. I do not believe it is reasonable for a customer to be supplied with a vehicle where known electrical issues existed and then be expected to continue using the vehicle after the same fault has repeatedly reoccurred.Given the recurring engine management fault, the ongoing electrical issues, the dealership’s prior knowledge of these problems, and my complete loss of confidence in the vehicle, I no longer wish to keep it and therefore formally reject it.I appreciate that more than 30 days have now passed since purchase and that my first finance payment has been taken. However, I respectfully request that this matter be considered in light of the recurring faults, my attempts to resolve the issue through the finance company, and the dealership’s apparent prior knowledge of the vehicle’s electrical problems.I would be grateful if this matter could be urgently reviewed and for written confirmation of the next steps as soon as possible.Yours faithfully,Mrs Daiva Okoro

I bought my car on hire purchase finance in November 2025 from Wolverhampton and Adam was the sales person that attended to me. Everything I believed went on well until there was a changed in my financial state and I had to cut down on my expenses. I have been trying to get the warranty on my car stopped for about two months and I kept been pushed all around. I had called bumper who financed the warranty and they had directed me back to Mercedes Benz. I called Mercedes and the person who spoke to me said he will contact my sales person- Adam to reach out to me, Adam never reached out to me until I had to again visit the branch. When I met him at the branch he asked me to wait and then later said he had mailed the warranty provider for the cancellation, I have sent over 4 different reminders to Adam requesting for an update and what he kept saying was that he is yet to get a response. I have been on this back and forth for 2 months and there is still no headway. Bumper who financed the warranty had been trying to deduct money from my account and has charged me extra money for late repayment. This is very painful and distressing to me at this critical time. I am deeply struggling financially and yet concerns raised are not being dealt with. Now instead of cutting cost and expenses I am incurring more debt. Please I need this matter looked into expressly for me. I do not want the situation to further affect my credit score.Thank you.

Dear Mercedes Benz management team,I write in formal terms and ask that this letter be treated as a Letter Before Action. No further warnings will be issued.I am the owner of a 2019 Mercedes-Benz S-Class 350, registration S16 MTS. I am a professional chauffeur driver and this vehicle is my primary source of income.DESCRIPTION OF THE FAILUREThe air-conditioning system on this vehicle has failed repeatedly and remains entirely unresolved despite multiple attempts at repair by two separate Mercedes-Benz dealerships, spanning well over a year of ongoing fault.The history of this matter is as follows:Approximately one year ago, I paid for the compressor to be replaced as part of A/C remedial works. I was told this would resolve the fault. It did not provide a lasting repair.The vehicle was subsequently taken to Mercedes-Benz Stourbridge, where it remained for several weeks. This was not a brief visit, the vehicle was off the road for an extended period while diagnostics and repairs were carried out. I was told upon collection that the fault had been fully resolved. It had not.The air-conditioning system failed again shortly after the vehicle was returned to me.The vehicle was then taken to Mercedes-Benz Wolverhampton, where further diagnostics and repairs were carried out over approximately one week. I was again told the vehicle had been repaired. It had not.I refer specifically to invoice number 3825, dated 12 May 2026, totalling £1,711.30, raised by Mercedes-Benz Wolverhampton. This invoice records substantial A/C-related work including replacement of high and low pressure valves and refrigerant lines, sealing washers, retaining caps and pipes, and a full regas of the system.In order to meet the cost of this repair, I was directed by Mercedes-Benz Wolverhampton to a finance provider arranged by them, through which I entered into a finance agreement to fund the £1,711.30. I did not have an alternative means to pay this sum and entered into this agreement specifically because Mercedes-Benz Wolverhampton assured me the repair would fully resolve the fault. I paid in good faith and on the explicit assurance that the vehicle would finally be fixed.It was not fixed. The air-conditioning system has failed again.I must be direct about the position this has left me in. I now find myself in the following situation simultaneously:— My vehicle is still not repaired and the air-conditioning system remains non-functional.— I am unable to work as a chauffeur driver. In the current weather conditions, it is not possible to carry passengers in a vehicle without functioning air conditioning. My income has stopped.— I am in debt. I am making monthly repayments on a finance agreement for a repair that has not been carried out to a satisfactory standard. I am paying for something that has not been delivered.— I am at real risk of being unable to meet those finance repayments because I cannot work. The debt arranged through Mercedes-Benz Wolverhampton’s own finance provider, for a repair that Mercedes-Benz Wolverhampton failed to carry out properly, may now default through no fault of my own.This is not an inconvenience. This is a serious financial crisis caused directly by the failure of Mercedes-Benz to carry out the repair with reasonable care and skill. I hold Mercedes-Benz and Lookers directly responsible for the position I am now in.I must draw your attention to the cumulative financial impact of this ongoing failure. When the cost of the compressor replacement last year is added to all subsequent repair invoices across both dealerships, the total amount I have spent attempting to fix this same fault is now approaching £7,000. I have paid close to £7,000 and I still do not have a functioning air-conditioning system.This is entirely unacceptable.MERCEDES-BENZ UK — ALREADY CONTACTED, NO RESOLUTIONThis matter has already been escalated to Mercedes-Benz UK. I contacted them directly and provided a full account of events. Their response was wholly inadequate and of no practical assistance whatsoever. Rather than intervening to ensure the fault was properly resolved, they failed to take any meaningful action. I have retained full records of all correspondence with Mercedes-Benz UK and this evidence will be placed before the court, including as evidence of the distress, frustration, and financial harm their collective failure has caused me over an extended period.LEGAL BASIS OF THIS COMPLAINTYour obligations arise under the following legislation:1. Consumer Rights Act 2015 – Section 49 requires that services be carried out with reasonable care and skill. Section 54 entitles me to require repeat performance of a service that does not meet that standard. Where repeat performance is not possible within a reasonable time and without significant inconvenience, Section 56 entitles me to a price reduction or a full refund.2.Consumer Rights Act 2015 – Section 11 requires that goods supplied as part of a service (parts fitted) be of satisfactory quality, fit for purpose, and as described. Where they are not, I am entitled to repair, replacement, or refund under Sections 23 and 24.3. Supply of Goods and Services Act 1982 – Sections 13 and 14 impose identical implied terms where the CRA 2015 does not apply.4.Under Section 75 of the Consumer Credit Act 1974, the finance provider arranged by Mercedes-Benz Wolverhampton bears equal liability for the breach of contract described herein. I have copied that provider into this correspondence and formally reserve my right to raise a full Section 75 claim against them if this matter is not resolved as demanded below.LOSSES INCURREDAs a direct result of the repeated failed repairs, I have suffered the following losses, all of which I am able to evidence:• Approximately £7,000 in cumulative repair costs for the same unresolved fault, including the compressor replacement approximately one year ago and all subsequent invoices across both dealerships.• £1,711.30 specifically under invoice 3825, being repaid under a finance agreement arranged by Mercedes-Benz Wolverhampton, for a repair that has not been completed to a satisfactory standard.• Ongoing finance repayments I am at risk of defaulting on, due to loss of income caused by the unresolved fault.• Complete loss of earnings as a chauffeur driver, as I cannot carry passengers without functioning air conditioning in the current weather conditions.• Fuel and travel costs for repeated journeys to and from both dealerships over an extended period.• Significant vehicle downtime including several weeks at Mercedes-Benz Stourbridge alone.• Distress, anxiety, and financial hardship caused by the prolonged and unresolved nature of this matter, for which I hold full supporting evidence.DEMAND AND FINAL DEADLINEI require the following within 24 hours of receipt of this letter:1.Written confirmation of how and when you will repair the air-conditioning system fully and at no further cost to me; or2.Written confirmation that you will refund the £1,711.30 paid under invoice 3825 and arrange cancellation of the associated finance agreement, together with reimbursement of all directly evidenced consequential losses.Given that two Mercedes-Benz dealerships have failed to resolve this fault across multiple visits over more than a year, I will not accept a further repair attempt as satisfactory unless you provide a clear written explanation of why every previous repair failed and exactly how the proposed repair will differ.NOTICE OF INTENDED COURT ACTIONIf I do not receive a satisfactory written response within 24 hours, I will issue a claim in the County Court WITHOUT FURTHER NOTICE OR DELAY.The claim will be issued at Birmingham Civil Justice Centre and will be brought against:1.Lookers Motor Group Limited; and2.Mercedes-Benz UK LimitedThe claim will seek recovery of:• The full cumulative repair costs approaching £7,000• Reimbursement of all finance repayments made under the agreement arranged by Mercedes-Benz Wolverhampton• Full loss of earnings for the period I have been unable to work• All fuel and travel costs incurred• Compensation for distress, anxiety, and financial hardship, supported by full evidence• Court filing fees and all associated legal costsAll correspondence, invoices, finance documentation, communications with Mercedes-Benz UK, and evidence of financial hardship and lost earnings has been compiled and is ready to be filed. I will not issue a further warning before commencing proceedings.Yours faithfully,Mehdi Bahi