I phoned Anthony and I told him I’m was interested in business lease and have been given an offer. I told him that my business has been established in August and he said that’s no problem he can beat any quote and proses our application for finance. I then arranged an appointment took time out of my own day to drive to Wolverhampton and he as double booked an appointment so I spoke with another member of his team who was professional, I told him that I wanted to leases 2 vehicles from them, but advised me he cannot beat any quote and we would need to sign up to small and medium business program which requires us to have 2 cars. Which we don’t have if I had known this information I would have not bothered wasting my time with coming to the meeting. Externally poor customer service and will not be bringing my business to Mercedes again.

Excellent service

As always in every visit I make to Lookers Mercedes Wolverhampton the Staff are friendly, polite and understanding.

Prompt contact made after enquiry.

Good initial visit to your showroom, dealt with a chap called Anthony (I think that was his name) he was exceptional. I returned the next day to place an order for 2 cars. Your sales team stood huddled together laughing and joking. I walked around your showroom, tried to get attention, tried to speak to a non existent receptionist, used your toilets then said ‘we’ll done sales team’ as I walked out, they replied ‘thanks’ i was being sarcastic!

I asked for a video of an approved used car. It was sent promptly and followed up with a phone call from Mark. Most helpful

Member of staff Adam javed was very helpfull and considerate took time to explain things to us and answered all the questions we asked him

Your representative Gavin was most helpful, even when we returned unannounced he went out of his way to help us beyond what we expected. For that we are most grateful. Unfortunately on this occasion, the EQA 250 didn’t have the range and the slow charging speed meant that we have decided not to proceed.

Despite saying only viewing we have been constantly contacted and chased

Quick and friendly response .