Dear Sir/Madam,I am writing to formally reject the vehicle financed under Agreement Number RX70VPJ, a Mercedes-Benz GLC 43 AMG 3.0 V6, purchased on 15 May 2026.I initially attempted to reject the vehicle through the finance company, which resulted in a delay in this matter being brought directly to the dealership’s attention. I understand that the dealership has only recently become aware of my formal rejection request as a result.The reason for my rejection is the ongoing and recurring faults affecting the vehicle, which have caused me to lose all confidence in its safety, reliability, and roadworthiness.Shortly after purchase, while driving on the motorway with my children in the vehicle, the engine management warning light illuminated unexpectedly. This was extremely concerning and raised immediate concerns regarding the safety of the vehicle. I returned the vehicle to the Mercedes-Benz dealership the following day for inspection and repair.Although repairs were carried out, the same engine management warning light reappeared approximately one week later. The recurrence of the fault so soon after repair demonstrates that the issue was not properly resolved and has left me with serious concerns about the vehicle’s condition.Furthermore, I met with Mr Matthew Watson, Sales Manager, regarding the vehicle. During our discussions, Matt the technician who made him aware of the technical issue the car was coming up with the engine light clear that the dealership was aware of the electrical problems affecting the vehicle. This raises a serious question as to why the vehicle was supplied to me despite the dealership’s knowledge of these faults. Had I been informed of these issues before taking delivery, I would have had significant reservations about proceeding with the purchase.The fact that the dealership was aware of the electrical problems and still supplied the vehicle has further undermined my confidence in both the vehicle and the manner in which this matter has been handled. I do not believe it is reasonable for a customer to be supplied with a vehicle where known electrical issues existed and then be expected to continue using the vehicle after the same fault has repeatedly reoccurred.Given the recurring engine management fault, the ongoing electrical issues, the dealership’s prior knowledge of these problems, and my complete loss of confidence in the vehicle, I no longer wish to keep it and therefore formally reject it.I appreciate that more than 30 days have now passed since purchase and that my first finance payment has been taken. However, I respectfully request that this matter be considered in light of the recurring faults, my attempts to resolve the issue through the finance company, and the dealership’s apparent prior knowledge of the vehicle’s electrical problems.I would be grateful if this matter could be urgently reviewed and for written confirmation of the next steps as soon as possible.Yours faithfully,Mrs Daiva Okoro

I bought my car on hire purchase finance in November 2025 from Wolverhampton and Adam was the sales person that attended to me. Everything I believed went on well until there was a changed in my financial state and I had to cut down on my expenses. I have been trying to get the warranty on my car stopped for about two months and I kept been pushed all around. I had called bumper who financed the warranty and they had directed me back to Mercedes Benz. I called Mercedes and the person who spoke to me said he will contact my sales person- Adam to reach out to me, Adam never reached out to me until I had to again visit the branch. When I met him at the branch he asked me to wait and then later said he had mailed the warranty provider for the cancellation, I have sent over 4 different reminders to Adam requesting for an update and what he kept saying was that he is yet to get a response. I have been on this back and forth for 2 months and there is still no headway. Bumper who financed the warranty had been trying to deduct money from my account and has charged me extra money for late repayment. This is very painful and distressing to me at this critical time. I am deeply struggling financially and yet concerns raised are not being dealt with. Now instead of cutting cost and expenses I am incurring more debt. Please I need this matter looked into expressly for me. I do not want the situation to further affect my credit score.Thank you.

Dear Mercedes Benz management team,I write in formal terms and ask that this letter be treated as a Letter Before Action. No further warnings will be issued.I am the owner of a 2019 Mercedes-Benz S-Class 350, registration S16 MTS. I am a professional chauffeur driver and this vehicle is my primary source of income.DESCRIPTION OF THE FAILUREThe air-conditioning system on this vehicle has failed repeatedly and remains entirely unresolved despite multiple attempts at repair by two separate Mercedes-Benz dealerships, spanning well over a year of ongoing fault.The history of this matter is as follows:Approximately one year ago, I paid for the compressor to be replaced as part of A/C remedial works. I was told this would resolve the fault. It did not provide a lasting repair.The vehicle was subsequently taken to Mercedes-Benz Stourbridge, where it remained for several weeks. This was not a brief visit, the vehicle was off the road for an extended period while diagnostics and repairs were carried out. I was told upon collection that the fault had been fully resolved. It had not.The air-conditioning system failed again shortly after the vehicle was returned to me.The vehicle was then taken to Mercedes-Benz Wolverhampton, where further diagnostics and repairs were carried out over approximately one week. I was again told the vehicle had been repaired. It had not.I refer specifically to invoice number 3825, dated 12 May 2026, totalling £1,711.30, raised by Mercedes-Benz Wolverhampton. This invoice records substantial A/C-related work including replacement of high and low pressure valves and refrigerant lines, sealing washers, retaining caps and pipes, and a full regas of the system.In order to meet the cost of this repair, I was directed by Mercedes-Benz Wolverhampton to a finance provider arranged by them, through which I entered into a finance agreement to fund the £1,711.30. I did not have an alternative means to pay this sum and entered into this agreement specifically because Mercedes-Benz Wolverhampton assured me the repair would fully resolve the fault. I paid in good faith and on the explicit assurance that the vehicle would finally be fixed.It was not fixed. The air-conditioning system has failed again.I must be direct about the position this has left me in. I now find myself in the following situation simultaneously:— My vehicle is still not repaired and the air-conditioning system remains non-functional.— I am unable to work as a chauffeur driver. In the current weather conditions, it is not possible to carry passengers in a vehicle without functioning air conditioning. My income has stopped.— I am in debt. I am making monthly repayments on a finance agreement for a repair that has not been carried out to a satisfactory standard. I am paying for something that has not been delivered.— I am at real risk of being unable to meet those finance repayments because I cannot work. The debt arranged through Mercedes-Benz Wolverhampton’s own finance provider, for a repair that Mercedes-Benz Wolverhampton failed to carry out properly, may now default through no fault of my own.This is not an inconvenience. This is a serious financial crisis caused directly by the failure of Mercedes-Benz to carry out the repair with reasonable care and skill. I hold Mercedes-Benz and Lookers directly responsible for the position I am now in.I must draw your attention to the cumulative financial impact of this ongoing failure. When the cost of the compressor replacement last year is added to all subsequent repair invoices across both dealerships, the total amount I have spent attempting to fix this same fault is now approaching £7,000. I have paid close to £7,000 and I still do not have a functioning air-conditioning system.This is entirely unacceptable.MERCEDES-BENZ UK — ALREADY CONTACTED, NO RESOLUTIONThis matter has already been escalated to Mercedes-Benz UK. I contacted them directly and provided a full account of events. Their response was wholly inadequate and of no practical assistance whatsoever. Rather than intervening to ensure the fault was properly resolved, they failed to take any meaningful action. I have retained full records of all correspondence with Mercedes-Benz UK and this evidence will be placed before the court, including as evidence of the distress, frustration, and financial harm their collective failure has caused me over an extended period.LEGAL BASIS OF THIS COMPLAINTYour obligations arise under the following legislation:1. Consumer Rights Act 2015 – Section 49 requires that services be carried out with reasonable care and skill. Section 54 entitles me to require repeat performance of a service that does not meet that standard. Where repeat performance is not possible within a reasonable time and without significant inconvenience, Section 56 entitles me to a price reduction or a full refund.2.Consumer Rights Act 2015 – Section 11 requires that goods supplied as part of a service (parts fitted) be of satisfactory quality, fit for purpose, and as described. Where they are not, I am entitled to repair, replacement, or refund under Sections 23 and 24.3. Supply of Goods and Services Act 1982 – Sections 13 and 14 impose identical implied terms where the CRA 2015 does not apply.4.Under Section 75 of the Consumer Credit Act 1974, the finance provider arranged by Mercedes-Benz Wolverhampton bears equal liability for the breach of contract described herein. I have copied that provider into this correspondence and formally reserve my right to raise a full Section 75 claim against them if this matter is not resolved as demanded below.LOSSES INCURREDAs a direct result of the repeated failed repairs, I have suffered the following losses, all of which I am able to evidence:• Approximately £7,000 in cumulative repair costs for the same unresolved fault, including the compressor replacement approximately one year ago and all subsequent invoices across both dealerships.• £1,711.30 specifically under invoice 3825, being repaid under a finance agreement arranged by Mercedes-Benz Wolverhampton, for a repair that has not been completed to a satisfactory standard.• Ongoing finance repayments I am at risk of defaulting on, due to loss of income caused by the unresolved fault.• Complete loss of earnings as a chauffeur driver, as I cannot carry passengers without functioning air conditioning in the current weather conditions.• Fuel and travel costs for repeated journeys to and from both dealerships over an extended period.• Significant vehicle downtime including several weeks at Mercedes-Benz Stourbridge alone.• Distress, anxiety, and financial hardship caused by the prolonged and unresolved nature of this matter, for which I hold full supporting evidence.DEMAND AND FINAL DEADLINEI require the following within 24 hours of receipt of this letter:1.Written confirmation of how and when you will repair the air-conditioning system fully and at no further cost to me; or2.Written confirmation that you will refund the £1,711.30 paid under invoice 3825 and arrange cancellation of the associated finance agreement, together with reimbursement of all directly evidenced consequential losses.Given that two Mercedes-Benz dealerships have failed to resolve this fault across multiple visits over more than a year, I will not accept a further repair attempt as satisfactory unless you provide a clear written explanation of why every previous repair failed and exactly how the proposed repair will differ.NOTICE OF INTENDED COURT ACTIONIf I do not receive a satisfactory written response within 24 hours, I will issue a claim in the County Court WITHOUT FURTHER NOTICE OR DELAY.The claim will be issued at Birmingham Civil Justice Centre and will be brought against:1.Lookers Motor Group Limited; and2.Mercedes-Benz UK LimitedThe claim will seek recovery of:• The full cumulative repair costs approaching £7,000• Reimbursement of all finance repayments made under the agreement arranged by Mercedes-Benz Wolverhampton• Full loss of earnings for the period I have been unable to work• All fuel and travel costs incurred• Compensation for distress, anxiety, and financial hardship, supported by full evidence• Court filing fees and all associated legal costsAll correspondence, invoices, finance documentation, communications with Mercedes-Benz UK, and evidence of financial hardship and lost earnings has been compiled and is ready to be filed. I will not issue a further warning before commencing proceedings.Yours faithfully,Mehdi Bahi

To Whom It May Concern,I write to raise a formal complaint regarding the Mercedes Vehicle I purchased outright from Mercedes-Benz of Wolverhampton in June 2024 (GLC 300- KW73XOL). The vehicle was purchased as a new vehicle directly from your showroom. Since the purchase, it has maintained low mileage, has been services in accordance with manufacturer requirements by Mercedes-Benz, and remains within the applicable warranty period. Despite this, the vehicle has now suffered with multiple serious faults which have caused a complete loss of confidence in its reliability, durability and overall quality. Most recently, the vehicle displayed oil leaks warnings. After initially topping up the oil, the warning returned again within a few hours. Concerned about the potential damage, I stopped driving the vehicle and contacted Mercedes-Benz for recovery under warranty immediately upon making the discovery. Following collection of the vehicle by Mercedes-Benz of Shrewsbury, I then experienced an unacceptable lack of communication for approximately two weeks despite leaving numerous messages requesting updates. I was then given a formal apology by the manager who advised that the mechanic working on my car had been away but that also there were a number of parts they were waiting for. I have now been informed that Mercedes Shrewsbury identified:- a leak from the timing chain tensioner requiring significant labour-intensive repair work; and- movement within the turbocharger assembly requiring further remedial work at the same time. I have since sought independent advice from an experienced mechanic who confirmed these are significant mechanical defects that would not reasonably be expected in a relatively new Mercedes vehicle with low mileage and full Mercedes-Benz service history. In addition to these serious issues, I previously returned the vehicle on multiple occasions (to Mercedes Wolverhampton) due to recurring battery warnings when the vehicle remained unused for short periods. On each occasion I was initially advised there was no fault present. It was only after I specifically requested further battery testing that Mercedes Wolverhampton subsequently confirmed a fault and replaced the battery. This has caused me significant concern regarding both the reliability of the vehicle and the handling of these issues.  I purchased this vehicle in good faith based upon the reputation and standards associated with Mercedes-Benz. Unfortunately, my experience has fallen substantially below standards reasonable expected of a premium new vehicle. Given:- the repeated faults,- the seriousness of the recent mechanical repairs,- the previous battery defect- Until recently, the poor communication during the repair process,-  and the resulting irretrievable breakdown in confidence I now have in this vehicle,I do not consider this vehicle to have met the standards of satisfactory quality and durability reasonably expected under the Consumer Rights Act 2015. Accordingly, I request Mercedes-Benz provide a suitable like-for-like replacement vehicle at no additional cost to myself. For the avoidance of doubt, whilst I am collecting the repaired vehicle (which will be collected from Mercedes Shrewsbury on 26.5.2026) this is done strictly without prejudice to my legal rights or remedies, all of which are expressly reserved. Please treat this correspondence as a formal complaint. I requested a full written response within 14 days. Please note that I also give my partner, Alka Chawla, full permission to liaise on my behalf with yourselves. (Alka's contact details are 07772343138 and alka.chawla84@gmail.com)Yours faithfully Isabella Di Vincenzo (Tel: 07540934595)

My vehicle had a transmission service carried out on Monday. Since collecting my vehicle I have heard a knocking noise from under the bonnet. I have noticed that the air intake box is not fitted correctly and is adrift. My engine ECU is now making contact with my bonnet marks can be seen on the engine ECU. Could someone reach out to me asap please to address this issue

My vehicle was being accessed as brakes were making a noise only to find on my return home they were missing from the vehicle, on ringing Wolverhampton receptionist to find out where they are and being told I would get a call back on Saturday as I was due to go away the weekend, no one called back even after I rang again several times, hence I wasn't able to go anywhere without worrying about getting a puncture and having no locking nuts in the vehicle.

On the 17/04 I booked my Mercedes in online for a full service - for 27/04/26 selecting the 11:30 time slot. I received an email from Craig park stating it would need to be at 12 noon - which I accepted. On arrival my keys were taken and I was assured it would be complete in around an hour and a half. At 12:45 I walked outside to have a look at the cars - and saw my car still locked and waiting to be collected. I went back to the service team who said it would be done soon. I explained how disappointed I was and that I needed my car back in time as I have children to collect. 15 minutes later I went back outside to see my car still sat outside. This was 1 hour after my original appointment. I went back in and asked what was happening to be told I’m sure they’ve taken the keys they can rush through it for you. For a £380 service which was booked at an allotted time slot - I don’t accept anything being “rushed through” . After waiting over an hour I requested to speak to a manger and asked for my car keys back and I left having no car service completed.

I am raising a formal complaint regarding the handling of repeated vehicle faults and customer service at Mercedes-Benz of Wolverhampton (Lookers).My vehicle has returned on more than 10 occasions since September for multiple ongoing issues, including a persistent rattling fault that has been subject to several repair attempts but remains unresolved. On multiple occasions the vehicle has been returned as “repaired”, only for the same issue to still be present immediately after collection. This indicates repeated failed repair attempts and a lack of effective diagnosis.On one visit the vehicle was also returned with missing cupholders, which raises further concerns regarding workmanship and quality control checks before handover.In addition to the repair issues, communication and complaint handling have been poor. Promised callbacks have not always been honoured, management have been unavailable when requested, and there has been a lack of clear ownership of the matter.I am therefore expressing dissatisfaction with the service provided, the repeated failure to resolve faults, the inconvenience caused through numerous visits, financial loss through travel/time costs, and the ongoing distress and detriment to my wellbeing caused by the prolonged handling of this matter.I would like this complaint formally investigated and resolved with urgent management oversight, a clear repair plan, and appropriate goodwill consideration given the repeated inconvenience and failed repair history.

calling and emailed all day yesterday and then again today and no one is getting back to the cust. Engine rebuild had since January. drove out of workshop drove 2 miles low tyre pressure light came on, front tyre which they replaced. Kwik fit advised had a puncture and would need a new tyre. Spoke to Wolverhampton and they have sent an email and have received an email back saying sorry they will gt back to them.The car was scruffy hen returned to the customer. Cust would also like to know if he has breakdown cover.

I am even more disappointed having not heard back from yourselves after raising a complaint on 4th April.It's indicates how you see customers buying a mercedes but expecting not to receive a premium service as one should.