To Whom It May Concern,I write to raise a formal complaint regarding the Mercedes Vehicle I purchased outright from Mercedes-Benz of Wolverhampton in June 2024 (GLC 300- KW73XOL). The vehicle was purchased as a new vehicle directly from your showroom. Since the purchase, it has maintained low mileage, has been services in accordance with manufacturer requirements by Mercedes-Benz, and remains within the applicable warranty period. Despite this, the vehicle has now suffered with multiple serious faults which have caused a complete loss of confidence in its reliability, durability and overall quality. Most recently, the vehicle displayed oil leaks warnings. After initially topping up the oil, the warning returned again within a few hours. Concerned about the potential damage, I stopped driving the vehicle and contacted Mercedes-Benz for recovery under warranty immediately upon making the discovery. Following collection of the vehicle by Mercedes-Benz of Shrewsbury, I then experienced an unacceptable lack of communication for approximately two weeks despite leaving numerous messages requesting updates. I was then given a formal apology by the manager who advised that the mechanic working on my car had been away but that also there were a number of parts they were waiting for. I have now been informed that Mercedes Shrewsbury identified:- a leak from the timing chain tensioner requiring significant labour-intensive repair work; and- movement within the turbocharger assembly requiring further remedial work at the same time. I have since sought independent advice from an experienced mechanic who confirmed these are significant mechanical defects that would not reasonably be expected in a relatively new Mercedes vehicle with low mileage and full Mercedes-Benz service history. In addition to these serious issues, I previously returned the vehicle on multiple occasions (to Mercedes Wolverhampton) due to recurring battery warnings when the vehicle remained unused for short periods. On each occasion I was initially advised there was no fault present. It was only after I specifically requested further battery testing that Mercedes Wolverhampton subsequently confirmed a fault and replaced the battery. This has caused me significant concern regarding both the reliability of the vehicle and the handling of these issues.  I purchased this vehicle in good faith based upon the reputation and standards associated with Mercedes-Benz. Unfortunately, my experience has fallen substantially below standards reasonable expected of a premium new vehicle. Given:- the repeated faults,- the seriousness of the recent mechanical repairs,- the previous battery defect- Until recently, the poor communication during the repair process,-  and the resulting irretrievable breakdown in confidence I now have in this vehicle,I do not consider this vehicle to have met the standards of satisfactory quality and durability reasonably expected under the Consumer Rights Act 2015. Accordingly, I request Mercedes-Benz provide a suitable like-for-like replacement vehicle at no additional cost to myself. For the avoidance of doubt, whilst I am collecting the repaired vehicle (which will be collected from Mercedes Shrewsbury on 26.5.2026) this is done strictly without prejudice to my legal rights or remedies, all of which are expressly reserved. Please treat this correspondence as a formal complaint. I requested a full written response within 14 days. Please note that I also give my partner, Alka Chawla, full permission to liaise on my behalf with yourselves. (Alka's contact details are 07772343138 and alka.chawla84@gmail.com)Yours faithfully Isabella Di Vincenzo (Tel: 07540934595)

My vehicle had a transmission service carried out on Monday. Since collecting my vehicle I have heard a knocking noise from under the bonnet. I have noticed that the air intake box is not fitted correctly and is adrift. My engine ECU is now making contact with my bonnet marks can be seen on the engine ECU. Could someone reach out to me asap please to address this issue

My vehicle was being accessed as brakes were making a noise only to find on my return home they were missing from the vehicle, on ringing Wolverhampton receptionist to find out where they are and being told I would get a call back on Saturday as I was due to go away the weekend, no one called back even after I rang again several times, hence I wasn't able to go anywhere without worrying about getting a puncture and having no locking nuts in the vehicle.

On the 17/04 I booked my Mercedes in online for a full service - for 27/04/26 selecting the 11:30 time slot. I received an email from Craig park stating it would need to be at 12 noon - which I accepted. On arrival my keys were taken and I was assured it would be complete in around an hour and a half. At 12:45 I walked outside to have a look at the cars - and saw my car still locked and waiting to be collected. I went back to the service team who said it would be done soon. I explained how disappointed I was and that I needed my car back in time as I have children to collect. 15 minutes later I went back outside to see my car still sat outside. This was 1 hour after my original appointment. I went back in and asked what was happening to be told I’m sure they’ve taken the keys they can rush through it for you. For a £380 service which was booked at an allotted time slot - I don’t accept anything being “rushed through” . After waiting over an hour I requested to speak to a manger and asked for my car keys back and I left having no car service completed.

I am raising a formal complaint regarding the handling of repeated vehicle faults and customer service at Mercedes-Benz of Wolverhampton (Lookers).My vehicle has returned on more than 10 occasions since September for multiple ongoing issues, including a persistent rattling fault that has been subject to several repair attempts but remains unresolved. On multiple occasions the vehicle has been returned as “repaired”, only for the same issue to still be present immediately after collection. This indicates repeated failed repair attempts and a lack of effective diagnosis.On one visit the vehicle was also returned with missing cupholders, which raises further concerns regarding workmanship and quality control checks before handover.In addition to the repair issues, communication and complaint handling have been poor. Promised callbacks have not always been honoured, management have been unavailable when requested, and there has been a lack of clear ownership of the matter.I am therefore expressing dissatisfaction with the service provided, the repeated failure to resolve faults, the inconvenience caused through numerous visits, financial loss through travel/time costs, and the ongoing distress and detriment to my wellbeing caused by the prolonged handling of this matter.I would like this complaint formally investigated and resolved with urgent management oversight, a clear repair plan, and appropriate goodwill consideration given the repeated inconvenience and failed repair history.

calling and emailed all day yesterday and then again today and no one is getting back to the cust. Engine rebuild had since January. drove out of workshop drove 2 miles low tyre pressure light came on, front tyre which they replaced. Kwik fit advised had a puncture and would need a new tyre. Spoke to Wolverhampton and they have sent an email and have received an email back saying sorry they will gt back to them.The car was scruffy hen returned to the customer. Cust would also like to know if he has breakdown cover.

I am even more disappointed having not heard back from yourselves after raising a complaint on 4th April.It's indicates how you see customers buying a mercedes but expecting not to receive a premium service as one should.

I have bought service plan with Mercedes since I bought the car 2019. I always had wonderful experience when I used to live in London and get the service done from Stratford branch. Since I moved to Wolverhampton and had my car serviced- I always had an issue but I never raised in regards the cleaning and washing the car. I pay £45 every month for the service, they should have cleaned my car nicely and washed it properly after every service but it looks exactly same from inside like it was before. This is so unprofessional, I didn’t expect this from Mercedes. There is no option to upload pictures otherwise I would have. I have took pictures in my phone.

I have been told by the sales executive that you will not accept external PCP payments to allow customers to buy cars. My daughter was due to collect her car tomorrow (16/4) but have been told that her payment from Lloyds Bank has been rejected due to FCA legislation and you potentially being brought into class actions if these are brought about due to accepting these payments. I telephoned Lloyds Bank to enquire as to whether they had seen this before and was told unfortunately yes. Your dealership is one of them. There is no issue in received funds from Lloyds Bank, it is the same as to whether my daughter had sent it to you. It is classed as a cash payment. There is zero difference. The issue is now my daughter cannot access finance from Lloyds Bank for a month until their system has washed through. I then looked at the internet and this appears to be down to your dealerships looking to sell their own finance and nothing more. The sales executive claims he made this point clear as to where are the proceeds coming from. We would have said this was covered but under the assumption that PCP would be acceptable. I have advised that he be more specific in the future and say this point. I have asked the dealership to let me know what finance can be offered to my daughter, but this has left a really bad taste in our mouths, where potentially we will be looking to go elsewhere for her vehicle

please see attachments for customers scanned complaint