Very helpful

Service people were excellent but receptionist when booking said I could wait for car but service team said it needed longer for full check Sales team could not help I am one of the victims of miss information on the EQC 400 as it does nothing like the distance shown for charging As a result I have massive negative equity and as business vehicle finance offered no incentive to change to new vehicle Very disappointing attitude to long standing customer Currently talking to Range Rover who are trying always to help

Offensive staff, I asked you for a fair quote I got nothing of the sort

The customer and sales service at Mercedes Wolverhampton is usually excellent. However I was invited by Anthony for an account review and I did not feel he was listening to what I was saying to him and neither was he able to answer any of my questions. He was forcing to make a desicion about a new car on the spot which is not something that I was going to do and therefore being invited for a account review to learn about new vehicles or my options was false pretences.

They were very helpful in guiding me towards the car I wanted, but unfortunately, they did not have a car in my price bracket but the salesman I think is name was Dal was very helpful

Anthony didn’t ring back when he said he was going to. Poor customer service, also found him not to be professional with his mannerisms. Lost sale have bought a new car from another Mercedes dealership.

Gentleman was very nice and very helpfull

Neeraj was brilliant throughout.

Very good

Allthough my financal situation is in good condition , mercedes didn`t provide finance for new car. One of my colleauge just bought new car from Mercedes-Benz of Wolverhampton, we were in the same conditions. However, I only learned the result upon my calling nobody called me about the result. They called me one week later to sell used car with finance. I really didn`t see any logic, it was nonsense for me. One important issue, two times 500£ withdrawn from my credit card, only one refunded to my card one week later. It passed more than 11 days. I am still waiting for the other refund. When I called after 10 days later on 08.10.2025 , I learned that they still didn`t start refund process. It is really shame for mercedes, I am so unsatisfied of Mercedes-Benz of Wolverhampton, and never want to pass in front of there. In that process, I bought another car from other brand. Please just make 500£ refund to my card. I just wait from your side, that is all.