I ASKED FOR A TRADE IN PRICE FOR AN AUDI AI SPORT BACK WITH 37500 MILES BN16URB. YOU QUOTED 6000 IN GOOD CONDITION TO 5600 INPOOR. YOU BUY ANY CAR QUOTE 7800 MOTORWAY QUOTE 8200. I EXPECTED 8000. WOULD YOU SELL YOUR CAR TO MERCEDES?????

Extremely disappointing. I was hounded for a week via phone to go in for a test drive. I finally arrange an appointment and go in and there are no notes on their system to say that I was going to test drive a car, and that car wasn’t available for me to test drive.

Salesman was polite and attentive, Salesmanager I found rude and arrogant. As a loyal mercedes customer it has soured my previous experience

Adam Javed has excellent product knowledge and provides a wide range of options for car purchases. He takes you through both new models and the available used and approved vehicles, ensuring you have a clear understanding of all your choices. He responds promptly to customers and takes the time to make sure you feel confident and happy with your purchase. Adam offers enough information and alternatives for you to make a well‑informed decision. He genuinely considers what is in the best interest of the customer and treats you with respect and kindness throughout the process.

Twice we were told we would be called back...... twice... no return call............ £40k for a new ( less than 12 months old ) car, and the order will not be going to a dealership that does not call back.

I phoned Anthony and I told him I’m was interested in business lease and have been given an offer. I told him that my business has been established in August and he said that’s no problem he can beat any quote and proses our application for finance. I then arranged an appointment took time out of my own day to drive to Wolverhampton and he as double booked an appointment so I spoke with another member of his team who was professional, I told him that I wanted to leases 2 vehicles from them, but advised me he cannot beat any quote and we would need to sign up to small and medium business program which requires us to have 2 cars. Which we don’t have if I had known this information I would have not bothered wasting my time with coming to the meeting. Externally poor customer service and will not be bringing my business to Mercedes again.

Excellent service

As always in every visit I make to Lookers Mercedes Wolverhampton the Staff are friendly, polite and understanding.

Prompt contact made after enquiry.

Good initial visit to your showroom, dealt with a chap called Anthony (I think that was his name) he was exceptional. I returned the next day to place an order for 2 cars. Your sales team stood huddled together laughing and joking. I walked around your showroom, tried to get attention, tried to speak to a non existent receptionist, used your toilets then said ‘we’ll done sales team’ as I walked out, they replied ‘thanks’ i was being sarcastic!