Anthony didn’t ring back when he said he was going to. Poor customer service, also found him not to be professional with his mannerisms.Lost sale have bought a new car from another Mercedes dealership.

I am writing to formally raise a complaint regarding the poor experience and unresolved issues we have had since purchasing our Mercedes GLE from your Wolverhampton branch in July 2025.We paid over £60,000 for this vehicle, and it is completely unacceptable that the sat nav license was not updated and the car is already due a service. Both of these matters should have been correctly handled prior to delivery.In addition, we are now experiencing serious mechanical issues. The hybrid system is unreliable—sometimes it will not allow us to select electric-only mode, and other times it automatically switches out of electric into hybrid without reason. Even more concerning, there has been an incident where the brakes did not respond immediately, and my partner had to apply excessive pressure to bring the car to a stop. This raises serious safety concerns, especially as we regularly drive our young niece and children in this vehicle.We have made multiple calls to your Wolverhampton branch, yet no one follows up or takes ownership of resolving these issues. The lack of communication and accountability has been extremely disappointing. We are now based in Manchester, and given the circumstances, it is unreasonable to expect us to travel back to Wolverhampton to have the car inspected or serviced.What makes this situation even more frustrating is that my partner has previously owned a Mercedes and returned to the brand because of the excellent customer service he experienced in the past. Unfortunately, this time we have received nothing close to that standard. We had even been considering purchasing a second car—a Mercedes CLE—next year, but this experience has completely changed our view of Mercedes and the level of care we expected from Lookers.We expect these matters to be treated as urgent, and request:1. Immediate advice regarding the safety and reliability of the vehicle, particularly the braking and hybrid issues.2. Confirmation that the sat nav license and overdue service will be corrected without delay.3. Direction on where the vehicle can be inspected and repaired locally in Manchester.

This complaint is on behalf of my daughter India Hey.She took delivery of a CLA250e last week from MB Wolverhampton. I decided to check the air pressure of her tyres (I normally do to keep her safe). All 4 tyres were below the MB recommended values as noted on the inner fuel door. Approx two thirds to three quarters full.I also noticed that all 4 tyres are of a different brand. They were also not of the same speed ratings, even on the same axel. The tread depths were different on the same axel too.Three of the 4 tyres are very cheap brands; I had to look them up as I'd never heard of them.This to me is unsafe. You have 4 tyres with different tread, and characteristics. They will perform different in dry, wet, braking conditions.I contacted Dillon at the Wolverhampton branch and he said it was not MB policy to make sure the tyres were the same on the same axel. As long as they are legal, that's fine. Also cheap brands are fine too. I mentioned the tyre pressure being inadequate, and he referred me to Peter Singh.I spoke to Peter who apologised for the tyre pressure and he said it was Dillon's fault for not checking them. He also repeated the MB policy about the tyres.I worked for MB in the 1980s and know what their brand stands for. It's not something we'd ever have done at that time. This is very shoddy policy. I would expect you to take more care with your brand than send out a 2-year-old car in this state.Is there anything you are willing to do about this?

Dear Sir or Madam,Please find below a message I sent on 2.10.25, which I have had no acknowledgement of.I got the email address from a staff member at mecedes-benz Wolverhampton.I have just returned from two weeks abroad, and I wish to have some acknowledgement and feedback about the issues raised.Yours faithfullyMrs Karen BartterSent from Sky Yahoo Mail on Android----- Forwarded message -----From: "karen.bartter@sky.com"To: "petersmith@lookers.co.uk", "PeterSmith@Lookers.co.uk"Sent: Thu, 2 Oct 2025 at 18:38Subject: Recovery IssueDear Mr Smith,I would like to bring a matter to your attention, that I am deeply concerned about.I have been a loyal Mercedes customer for many years, indeed, when the dealership closed in Walsall, I decided to come to your dealership in Wolverhampton as I feel confident and safe in the hands of the staff at Wolverhampton, despite my closest dealership being in Tamworth. I have had all my Mercedes cars serviced at main dealers, most recently, with you and your staff. Being on a service contact, I have the benefit of the breakdown cover.On Tuesday 30th September 2025, I suffered a puncture to the nearside rear tyre of my Mercedes GLA, registration number DX19 JXO, on Startley Lane, near Upper Longdon, Staffordshire. Immediately on my getting the car to a safe stop, having pulled into a slight pull-in on that narrow lane, I phoned the Breakdown and Accident Roadside Assistance number. This first phone call was made at 17.07 hrs, at this time I stressed that I was alone in a wooded and isolated area, on a narrow country lane, with poor phone reception, and no building near by. The operative was professional and sympathetic to my situation, saying I would have a contact from the RAC shortly. I was contacted by the RAC in due course, who confirmed that due to the damage to the tyre, and the probability that the call out vehicle would not have the correct tyre to replace the damaged one with them, that a flatbed lorry would come to recover my car shortly, and I could follow the progress of this on my phone. I did say this was not likely to happen due to the very poor reception I had in the wooded area. I confirmed my isolation and lone status to them.I could write here an account of all the details of each phone conversation, but the abridged version is that no immediate assistance came and I had no contact as to any progress. I phoned the Mercedes assistance number at 18.44 hrs, 19.31 hrs and again at 19.50 hrs. Each time and to each different operative I stressed that I was alone and in a vulnerable situation. Each operative was as helpful as they could have been and were professional and sympathetic, one keeping me on the line whilst she phoned the RAC again, as they had not phoned me back when they had promised to. The recovery vehicle driver phoned me at 20.26 hrs, and had been sent to a nearby, but wrong location by the RAC. When Mr Jones, with the recovery lorry driver came, he was sympathetic and profession. My vehicle was finally recovered at 20.44, almost 3 hours and 45 minutes from my first call. When he could, my husband came to be with me, and he drove me home after my car was on the lorry. But, I had spent a considerable time in an isolated area, with poor phone reception, in the dark in the woods on my own.I wish to stress that the staff whom I phoned and the recovery driver, when he came were professional, helpful and sympathetic. What I find difficult to comprehend is that a recovery service, as part of the benefits of having a service contract with Mercedes, would not be able to attend to a damaged tyre in less than 3 hours and 45 minutes, and particularly so when the driver was in the isolated location that I was in. I feel that I might have been attended to faster if I had called a mobile tyre rescue business.When I collected my car from Mercedes Wolverhampton, yesterday, the staff were as always excellent, but I am starting to question whether my loyalty is justified.I would appreciate your views on this situation.Yours faithfullyMrs Karen Bartter

Gentleman was very nice and very helpfull

Neeraj was brilliant throughout.

Very good

Allthough my financal situation is in good condition , mercedes didn`t provide finance for new car. One of my colleauge just bought new car from Mercedes-Benz of Wolverhampton, we were in the same conditions. However, I only learned the result upon my calling nobody called me about the result. They called me one week later to sell used car with finance. I really didn`t see any logic, it was nonsense for me.One important issue, two times 500£ withdrawn from my credit card, only one refunded to my card one week later. It passed more than 11 days. I am still waiting for the other refund. When I called after 10 days later on 08.10.2025 , I learned that they still didn`t start refund process. It is really shame for mercedes, I am so unsatisfied of Mercedes-Benz of Wolverhampton, and never want to pass in front of there. In that process, I bought another car from other brand.Please just make 500£ refund to my card. I just wait from your side, that is all.

We were made to feel welcome and comfortable. Everyone we came into contact with were polite and willing to help.

bought used car 26th September, transferred from gatwick to wolverhampton. missing items that were shown on images of the vehicle eg. parcel shelf, floor mats. also was not provided inventory list of items included with the car. has not had a response from branch when emails have been sent as due to being a doctor does not always have access to phone calls. was not provided with any information regarding battery warranty.