Great service dal was brilliant

Neeraj was excellentVery patient with my indecisive parents

I have an EQC 400 from new and was m islead as to the range as i now get 129 miles only at 90 per cent and i find the car unfit for purpose.I was bombarded through all media methods regarding the platinum sales event recently.As i love the driving experience of my vehicle i was inetrested in looking at changing but wanted an update as to the situation of my finance situation and the viability to chane.I contacted the dealer and asked to speak to sales so as to talk through situation and ensure time was not wasted for myself or sales team,Initial call friday 06th feb promised call back rang again and spoke to Andy on 09/02 and again promised call back after conversation with managerNo call recd so left a message again on the 10th and as of today the 19th still heard nothingI have been a customer for over 15 years and had a number of vehiclesVery sad that now have a vehicle not fit for purpose and a company that no longer values customers

I have been trying to call the parts department for 2 days now. Mostly, it rings once and then goes to an answer machine - stating cannot connect at the moment.I called the switchboard yesterday a 11am and receptionist said she will get someone to call me - no one has . I must have made 6 calls and same problem.Totally unprofessional in this day and age - I will go to complain to Trust Pilot

Good morningWe are forwarding the details of a customer complaint regarding ongoing quality concerns (attached). Whilst we appreicate the cutomer has owned the vehicle for several years, he has stated it has been returned for repairs on numerous occassons. Therefore, we would be grateul if you could provide further informaton.As we investigate these concerns, please provide the following without delay:• Signed vehicle PDI copy• Job sheets/technician reports for any inspections/repairs• Confirmation if the driver was provided a courtesy vehicle free of charge• For vehicles currently under repair: confirmed fault details, estimated completion date, and any delay causes• Any other relevant information on file.If the vehicle has not been returned to you, please engage proactively with the customer to identify the root cause of the reported issue(s).We request your response within 5 working days to collaborate effectively and achieve a positive outcome for the customer. Please may you liaise with the dealer to see if they have seen the vehicle since sale and what their position is on the matter. We are happy to discuss further if needed.Thank you for your prompt attention to this matter.Kind regardsLavernePrivate Customer Escalations ExecutiveALPHERA Financial ServicesSummit OneSummit AvenueFarnboroughPlease note please see attachment on the ticket as they will not copy and paste to this input page

I have always bought my cars from Lookers Wolverhampton and this would have been my third purchase. I was disappointed by the attitude i received from one of the snr salesperson assisting the junior salesperson. I felt pressured into making a decision and when i asked for the numbers, he was evasive and dismissive unless i agreed to his offer or purchasing a brand new vehicle.I was utterly disgusted by the unprofessionalism and attitude.

Dear Ruby and Lookers Complaints Department,Vehicle Registration: BN22 PFEVehicle: Mercedes Benz GLC300Ruby, you contacted me last week to inform me that my vehicle was due a B service via telephone call on Friday 6th February 2026 of which the confirmation is below.Yesterday afternoon I received a call from Luke Thomas, the service representative at Lookers Mercedes Benz Wolverhampton to re-confirm I would be attending Friday 13th February 2026 and I confirmed yes.This morning, (Friday 13th February 2026), I arrived at approximately 8:30am to give my car and keys to allow Lookers Mercedes Benz Wolverhampton to execute the service. I met Luke himself and had a brief conversation, he explained to me they would do the B service this morning, organise a vehicle health check and proposed the air conditioning sanitisation service of £34.99 and its benefits. I decided to also proceed with the vehicle sanitization service and gave him the keys. He informed me that all the work will be completed, they have the service parts and I should expect a call that the car will be ready before 2pm. I organised a taxi to collect me to take me home to carry on working.from home.I received a call at approximately 11:15am from Luke, the vehicle is ready, please come back to collect the car when I'm ready.I booked a taxi to collect me from home and take me to Mercedes Benz Wolverhampton at approximately 2:15pm. When I returned to Mercedes Benz Wolverhampton and arrived inside lookers Mercedes Benz, Luke greeted me and said my Mercedes wasn't due for a service and the service wasn't completed. The Health check was completed and everything was in great working order and they had completed vehicle sanitization. I said to Luke, Ruby called me to inform me my vehicle was due a B service by the 16th February 2026 and that it's recommended to book in and get it completed, especially since I have a service plan. He said it's not due yet, my vehicle will notify me on the dashboard. He said the vehicle may be washed and vacuumed but he can't promise or keep his word to it.Thankfully, one of his colleagues checked, a young lady, mentioned that approximately May 2026 or 35,000 miles is when the next service is due, whichever comes first.I walked with him, back to my vehicle with the keys feeling very puzzled. He wished me farewell and I realised at closer inspection to the car, the car was certainly not washed or vacuumed. As soon as I drove back home I realised how disappointed and frustrating this service experience was.I am really annoyed about the following things:1) being informed false information that a service is due soon when it wasn't.2) The local service representative didn't thoroughly check early on to verify the service is actually due.3) Spending taxi costs to and from for a service that hasn't been completed.4) Out of high admiration of Mercedes Benz, spending money on an upgrade service when main service wasn't completed.5) I have to return in 3 months or sooner to come back again for a service.6) Being told right at the end of collecting the vehicle, service wasn't completed because it wasn't due.Right from the start to the end the customer service and actual service was very poor for Mercedes Benz Wolverhampton and the lookers group as a whole.I've lost personal time and financial loss due this poor management of records and poor effort to do the right thing. I want lookers to look into this carefully, i deserve financial compensation due to this whole negative experience, i want to know what lookers Mercedes intend to do to put this right and what they will do to make sure this doesn't happen again.I look forward to hearing from the Lookers Group with importance within the next 10 working days explaining what went wrong, what Mercedes plans to do and how I will be compensated for this.Kind Regards

RE: Rejection Request Vehicle Reg: KO24 MWEVehicle Make/Model: Mercedes-Benz GLE Coupe 400e 4Matic AMG Line Premium +5drVIN: W1NFD4GB0RB205163Date Purchased by G M Treble Limited: 31st March 2025Total Purchase Price: £74,852.00Enquiry/Order No: 7942253Following numerous phone calls and email exchanges (see attachment in email), I am writing to you, as advised by Mercedes-Benz UK, to raise a formal rejection request for the above vehicle.On January 16th 2026 the vehicle was booked for an inspection due to the following issue explained by Hannah Sabel, the driver of the vehicle:The knocking noise and juddering of the vehicle when tightly turning is not acceptable. Passengers in the car comment on it the first time they experience it and it is that loud people outside the vehicle not only hear it but stop and stare and comment on it. The vehicle literally judders across the road as if it is an ‘old banger’. This is far from a luxury brand experience.We are therefore rejecting the vehicle under the Consumer Rights Act 2015; it is not of satisfactory quality or fit for purpose. Also, you told us it was a “manufacturer defect” following the inspection, which was not disclosed to Hannah Sabel when purchasing the car, it is therefore not as described.Further to the above and for your information, along with the actual fault of the vehicle, the service team at Wolverhampton were extremely unhelpful and dismissed Hannah Sabel and told her to contact the customer service team, which we did (see email at-tached). Furthermore, for whatever reason we have still not been provided with interior mats for the vehicle despite being chased for this multiple times. The vehicle was also meant to be valeted when sent into the service team, but it was not cleaned, interior or exterior.

I purchased a car advertised with a feature it doesn't have. I took it to lookers Wolverhampton to plug it in and they confirmed I was sold it. I also have proof of this with the sales man confirming the car should have it and 2 advertisements of the car.

No reply or response,I sent my mobile number over to ben and had no communication