I am writing to formally raise a complaint regarding the recent service carried out on my vehicle at your dealership.When I brought my car in for servicing, I gave clear and specific instructions that the vehicle was not to be washed, wiped, or have its paintwork touched in any way, this was also noted down on the system for my service booking. I take great care of my vehicle’s exterior and rely on a professional detailer for all cleaning and paint maintenance.However, upon collecting my vehicle, I immediately noticed that these instructions had not been followed. The front bonnet, bumper had clearly been wiped while dirt was present, which has resulted in visible swirl marks and damage to the paintwork. This is extremely disappointing, particularly given that my request was both explicit and straightforward.This situation has caused me unnecessary inconvenience and concern, as the damage will now require professional correction. I entrusted your dealership with my vehicle expecting a high standard of care, especially given the Mercedes-Benz brand’s reputation for quality and attention to detail.I would like to understand how this oversight occurred and what steps you intend to take to resolve the issue. At a minimum, I expect the cost of having the paint professionally corrected by my chosen detailer to be covered.I also have images taken after my service if needed.I look forward to your prompt response.

Dear Sir/Madam,I hope you are well.I am writing to formally raise a complaint regarding my recent experiences with your Wolverhampton Mercedes dealership, following the servicing of my Mercedes S Class (registered BX71 YFM) and Mercedes V Class (registered KO66 KKP).Both vehicles have been consistently maintained in line with manufacturer expectations. For example, the S Class has been serviced three times within the past 15 months, and all recommended repairs have been authorised where appropriate.My concerns relate primarily to my visit in February and a subsequent follow-up visit last week.Mercedes S Class – BX71 YFMThe vehicle was booked in for a full service and investigation of a suspected oil leak. I was advised by the service advisor that the issue related to the engine rocker cover, and that a full repair would involve replacing multiple gaskets/seals and potentially caused by temperature fluctuations and mileage. I confirmed to the service manager that these is normally an issue relating to the engineer rocker cover and that all this work would be covered by warranty.Following this, I contacted the extended warranty provider, as the issue appeared to stem from a fault with the engine rocker cover itself. Given the age of the vehicle (five years) and its full-service history, this seemed consistent with a covered mechanical failure. The warranty company agreed to cover all work and asked for Mercedes to submit the claim.However, I was informed in writing by the dealership that gaskets and seals are excluded under the warranty. I queried this, as the root cause appeared to be the rocker cover, with the gaskets forming part of that repair. Despite this, the dealership declined to consider this, and I was invoiced approximately £6,000 (for both vehicles) on collection. Please see attached email trail.The oil leak persisted after the repair, and the vehicle was returned for further investigation this week. On 17th March, I was informed that the engine rocker cover does actually need replacing and that the belt had become contaminated with this also need replacing.This diagnosis aligns with the issue I had originally raised. I was initially quoted an additional £1,600 for this repair, again stated as not covered under warranty. I authorised the work and requested to speak with the service manager (Peter Singh). Shortly afterwards, the same service advisor called me back and I was informed that the repair would instead be carried out free of charge.This sequence of events raises serious concerns. It is highly unusual to receive a substantial repair quote which is then waived within 20 minutes, and it suggests that the earlier repair work and associated charges may not have been handled appropriately.As a result, I have incurred significant costs for work that should have been covered under the extended warranty (sold through a Mercedes dealership) at the outset.Mercedes V Class – KO66 KKPDuring the same February visit, the V Class was serviced. I was offered a promotional price of £39.99, yet the final amount charged was £120. This discrepancy has not been clearly explained.Additionally, a knocking noise that I have raised on multiple occasions remains unresolved, despite requesting that a road test be conducted.This is another example to include in this email because of the consistent poor service on offer.SummaryAs a regular customer, I am increasingly concerned by what appears to be a pattern of inconsistent advice, questionable warranty handling, and unclear pricing. The February experience with the S Class, in particular, suggests that a repair potentially covered under warranty was instead charged directly to me.I have sought preliminary legal advice regarding this matter, as the handling of these issues has caused both financial loss to my business and a significant loss of confidence in the dealership.I would be grateful for the following:• A full written explanation of the decisions made regarding the S Class warranty claim• A review and reimbursement of all costs incorrectly chargedI believe that publicly posted negative feedback often does little to help either the customer or the business. In many cases, issues can be resolved more effectively and satisfactorily through direct communication, without the need to expose concerns in a public forum. I run a company review platform designed around this principle. It enables customers to raise complaints directly with organisations, giving businesses the opportunity to address and resolve issues before any feedback is made public. This approach not only encourages constructive dialogue but also leads to more meaningful outcomes for both parties. Mistakes are inevitable in any business. What truly matters is how those mistakes are handled once they are brought to light.I trust this matter will be taken seriously and addressed promptly.I look forward to your response.Kind regardsRichardRichard Sheppard IRRVHead of Accurates | View My ProfileAccuratesDirect: +44 121 265 7547 | Mobile: +44 7834 268279

I’m waiting for a response from your almost 4 weeks after making a complaint. I’ve had no contact to tell me anybody is dealing with it. Can you please advise further

This is not acceptable after owning car for very short time. This was a used approved vehicle and expectation is that it had been checked and was fit for purpose. It is now with a garage that Mercedes Plymouth use. Apparently there is a major problem with the head and this has had to be sent away. In the meantime it has taken a week to provide a curtesy car and then didn’t provide the charger in order to charge.Service has been indifferent and no updates on car unless we keep calling garage. The vehicle should not have such major problems after a few months use.

Dear Lookers Customer Complaints Team,I am writing to raise a concern regarding my vehicle, which I collected from Mercedes-Benz Wolverhampton on 25 February 2026.The following day I noticed the following issues:• A hole and separation at the bottom of the left taillight• A scratch on the bodywork directly beneath the taillight• Dried residue inside the taillight, despite the vehicle not being washed by me since collectionAs I travelled abroad the next day, I was unable to report this immediately. I returned on 14 March and visited the dealership as soon as possible to make the team aware.During my visit, the sales executive advised that the taillight damage did not appear to have been caused by Mercedes, although the scratch underneath may have been. However, both issues are located in the same area and can be clearly seen in a video recorded on the day I collected the vehicle, which I will be attaching as part of this complaint.The sales executive also confirmed that the dealership would review CCTV footage from the premises to establish whether the damage was present before I left with the vehicle. I appreciate that this will form part of the investigation.As neither myself nor the sales executive noticed the damage during handover — which is understandable as it is easy to miss — and considering the residue visible inside the taillight, it appears possible that the issue may have been present prior to collection, potentially during preparation or transport.I was advised to submit a formal complaint so the matter can be reviewed.My aim is simply to have the damage reviewed and resolved.Thank you for your time and assistance. I look forward to your response.Kind regards,Zawadi MsipaVehicle Registration: [KP17 SVW]Contact Number: 07377656970Date of Collection: 25/02/2026

Dear Sir/Madam,I collected my brand new Mercedes-AMG A35 from Mercedes-Benz of Wolverhampton on 2 March 2026.According to my vehicle order (Customer Order No. 120205), the dealership supplied and applied GardX CX3 Ceramic Graphene Paint Protection (Leather Interior) at a cost of £649.00.Since collecting the vehicle, I have discovered significant swirl marks across the paintwork, which should not be present on a brand-new vehicle. After having the vehicle inspected by a professional detailing specialist, it was confirmed that the paint finish is consistent with poor preparation prior to the coating being applied.As this product and service were supplied and applied by the dealership, they should have been carried out with reasonable care and skill in accordance with the Consumer Rights Act 2015. In its current condition, the application is not of an acceptable standard.Therefore, I am requesting a full refund of the £649.00 charged for the GardX product and its application.Please confirm how you will resolve this matter within the next 7 days.Kind regards,Aaron Blunt07493 760216

My Mercedes purchased new in November of last year, has had two persistent faults that three/four visits to the dealership have not been resolved.1) Rear tail gate fails to consistently shut correctly, on closing it will automatically reopen, despite the dealers best attempts this fault still happens intermittently and it still rattles.2) the N/S sliding door was out off alignment from new and rattled when closed this was re-aligned but still rattles.

I booked an appointment for 10am, you’ve sent me a text saying to arrive for 12.15pm. When I arrive im told I won’t get my car back same day as it’s too late.Even though I followed the message you sent me?I then tried to explain to (I did on booking and she hasn’t recorded or passed it on) I’ve had my car checked my car checked by a Mercedes specialist and the diagnostics machine wouldn’t work as it’s not an engine fault and the issue doesn’t trigger the machine to find a code, the Mercedes rep (Priya) ignored my information (very dismissive) and said our staff will find it from scratch and do their own investigation. Wasted 5 hours of my time to be told they can’t seem to find the issue as they can’t find it on the machine ! I told the person on the phone I spoke with colleague and told them it isn’t a diagnostic issue but they chose not to listen or take notes. This not only wasted my time but crucial the time and resources of the team in the workshop as If they would of listened to me with the paperwork I had from the specialist it would of pointed to them the issue and gave them somewhere to start and not mess around with a pointless diagnostic.Credit to Dennis! When I came back and spoke and explained to him, he made notes, listened to me and passed the message on to the workshop team so they have to work from then rebooked me back in and saved an otherwise horrible experience and waste of time because Priya didn’t want to listen an actually improve the customer journey or experience. By her passing on the notes from my previous findings 5 hours would have been saved, not I have another day with no car and have to tune back to the same dealership. It’s very frustrating when customers are not being listened to when we drive the car daily.

Dear Complaints Department,I am writing to formally raise a complaint regarding the handling of repairs and the ongoing unresolved fault with my vehicle.Since first reporting a noise issue with my vehicle, I have brought the car to your workshop on several occasions. On each visit, I was advised that the cause of the problem had been identified and repaired. However, despite multiple inspections and repairs, the original issue still remains.During these visits:On the first visit, I was advised that the brake calipers required adjustment and I paid £230.On the second visit, I was informed that the front suspension arm was causing the noise and the repair was carried out accordingly.On the third visit, I was advised that the rear shock absorbers and bushes were responsible for the noise and these were replaced.Despite these repairs, the same noise issue continues to persist.I have now been informed that the only option is to strip the entire rear suspension and inspect each component individually, which would cost £772.20 for diagnostic purposes. I have been asked to authorise and pay this amount before any further work is carried out.I find this request unacceptable. The vehicle has already been inspected and repaired multiple times based on diagnoses made by your technicians, yet the original fault has not been resolved. It is unreasonable to continue asking the customer to approve further diagnostic costs when the problem should have been properly identified during earlier visits, particularly when work was already carried out on the suspension.While it has been mentioned that WarrantyWise covered a portion of the repair costs, the warranty is not a free service as I pay for this cover, and I have also contributed towards previous repairs.At this stage, I am not prepared to authorise any further diagnostic charges. I request that this complaint be formally reviewed and that a fair resolution is proposed to properly diagnose and resolve the issue without further unreasonable costs being passed to me.Please treat this email as a formal complaint and confirm that it has been logged within your complaints process.If the issue cannot be resolved satisfactorily, I will escalate the matter further through the warranty provider and the relevant consumer protection bodies.I look forward to your prompt response.

HiCan you send this complaint to the dealership please, we were told that Wolverhampton do not do them which is why both of our advisors have said this. Aaron has emailed management for an updated list going forwardThank youAlex DoddsContact Centre Assistant ManagerLookers Customer Contact CentreAsama Court, Newcastle Business Park, Newcastle upon Tyne, NE4 7YDlookers.co.uk________________________________________From: Customer FeedbackSent: Thursday, March 05, 2026 10:17To: Steven Bell; Alex DoddsCc: Customer FeedbackSubject: customer complaint - Diane Organ - 07973550695 - S6DTOMorningCustomer has called to complain about a booking centre agent. Rang and booked Smart Hashtag1 in with Smart Worcester as warning message on dash, booked in and then attended the appointment today to be told by the service team at Worcester that the vehicle cannot be seen to by them, was advised that Wolverhampton can do this. Called booking office again today to book to be told by Chloe that only sites that can be booked for this vehicle are Maidstone or Brighton. Customer then rang Wolverhampton directly and queried with the service team if they could do the required work on the vehicle and they confirmed they could but that it would have to be booked with the booking office who then transferred her over to Charlotte after confirming they can, who then advised she is unable to book that site in for her vehicle type.Can the calls be listened to and the customer contacted as she is extremely unhappy about wasting her day so far, feels the booking centre are not capable of doing there role and is no further forward to get her vehicle booked in to be seen.Regards